[kictanet] Day 10/11 of 12- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches

Esther emuchiri at andestbites.com
Mon Jun 15 13:05:34 EAT 2009 

I am touched to see that there are many of us who hurt whenever we turn on
the TV to watch news. I once begged a journalist friend to stop writing
negative political news and start reporting on the many good things
happening in our country - even at the political level. The answer I got
was that he must write what is 'news worthy'.

They say headlines sell, but headlines also destroy!!! I long for the day
a good Kenyan will invest in a positive radio/TV station (and newspaper) -
and make so much noise that the negative vibes are drowned.

But it starts with us. If each of us can decide to do something positive -
and not be influenced by all the negativity, we can start bringing the
much desired change.

Esther

> Dear All,
>
> I also concur with the previous comments on the negativity brought about
> by
> Kenya's myopic character, and forgive me for using this harsh tome.
>
> Because I'm a Kikuyu, makes me think the other communities are just as
> feeble as I can imagine. This is perhaps the problem that makes our unique
> policies from seeing the light of day. And the cause for this...
> politicians.
>
> I like the approach we have adapted in this discussion forum - dealing
> with
> issues and forgetting the tribal jibes which have poisoned our minds for
> the
> last 46 years.
>
> I hope, as one of us has aptly put it, the media is listening and not be
> enslaved with political and character assassinations.
>
> The media, can shape the face of Kenya or destroy it. I hear it
> orchestrated
> the PEV. Just tune into your favourite TV  and what you see is images of
> poverty, illiteracy, political wars and other social ills that you can
> think
> of. Yet, through Citizen Journalism, there are unique stories of Kenyans
> who
> are doing impact and having a legacy within the local community.
> I see a future where Kenyans (whether the youth or old generation) will
> have
> an understanding of dealing with issues than tribes.
>
> Technology can bring us together and destroy those who would rather not
> change because they believe in outdated thoughts and ideals.
>
> Now to the issues of Weaknessses and Strengths in the BPO sector.
> *Strenghts*
>
>    1. The most recognizable strength is there are so many Kenyans who are
>    into IT and this would be a forum/ platform for flexing their muscles,
> while
>    driving Kenyans to economic growth
>    2. There is a lot of content which needs to be utilized. This means the
>    BPO will be central in making good use of the local content
>    3. There is political will in terms of capital, motivation, positive
>    perception by the political leadership. The State is actively involved
> in
>    the various formulation of the BPO (Dr. Ndemo is a case to note in this
>    regard)
>    4. Entrepreneurial developement will be achieved with the MTEF (2008 -
>    2012) and Vision 2030, because it is the BPO is an underlying factor in
>    national development, state security and health fields etc
>
> *Weaknesses*
>
>    1. There is a lack of confidence within the state corporations in
>    adapting IT (BPO) because of fear of 'losing' touch with the citizens.
>    Corporations such as the security department (CID, Army, NSIS,
> Immigration)
>    would need to get in touch with a person making any application for
> either
>    jobs, Certificate of Good Conduct etc), in order to verify the
> existence of
>    such an individual
>    2. Financial institutions have adapted technology, but cautiously. The
>    great fear is security. For instance, banks will not comunicate with a
>    customer through internet, phone, especially when discussing financial
>    status of an account holder. The same is true of hospitals etc.
>    3. Although we have internet savvy Kenyans, not all understand the
> spine
>    behind BPO. Further elaboration is needed on the basics behind the BPO
>
>
> My commemts!
>
>
>
> 2009/6/15 Walubengo J <jwalu at yahoo.com>
>
>>
>> I agree with Dr. Ndemo et al.  One of our greatest weakness is negative
>> energy. And the root cause of this negative energy is tribalism. Our
>> East
>> African citizens (TZ,UG etc) know that Kenyans identify themselves first
>> as
>> being from their tribe, then 2nd as being from their clan and finally as
>> being from their country ( the 'Navumulia' kua mkenya mentality).
>>
>> As noted by others, the sheer capacity of this negative energy will
>> overide
>> any marketing dollars that may be poured out there in "Brand Kenya"
>> initiatives...There must be conscious and deliberate effort to sell
>> Brand
>> Kenya internally.  We have to find a way to celebrate our diversity
>> rather
>> than exagerate our differences...This to me should have been one of the
>> pillars in the Vision 2030 because it wont happen overnite.
>>
>> walu.
>>
>>
>>
>>
>>
>> --- On Mon, 6/15/09, Catherine Adeya <elizaslider at yahoo.com> wrote:
>>
>> > From: Catherine Adeya <elizaslider at yahoo.com>
>> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths
>> andWeaknesses (Observations from USA and UK); and Trends and Niches
>> > To: jwalu at yahoo.com
>> > Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
>> > Date: Monday, June 15, 2009, 12:35 PM
>> > Dakatari, thanks for the
>> > elaboration....I hear you! I hope the media is also reading
>> > this.
>> >
>> > Nyaki
>> >
>> > From:
>> > "bitange at jambo.co.ke" <bitange at jambo.co.ke>
>> > To: Catherine
>> > Adeya <elizaslider at yahoo.com>;
>> > kictanet-bounces+bitange=jambo.co.ke at lists.kictanet.or.ke
>> > Cc: KICTAnet
>> > ICT Policy Discussions
>> > <kictanet at lists.kictanet.or.ke>
>> > Sent: Monday,
>> > June 15, 2009 12:16:12 AM
>> > Subject: Re: [kictanet] Day
>> > 10/11 of 12- BPO Discussions, Strengths andWeaknesses
>> > (Observations from USA and UK); and Trends and Niches
>> >
>> >
>> > Catherine, some barking dogs are causing untold pain to our
>> > people.  Hate against Kenyans in Tanzania is at its
>> > worst.  Irrespective who you are, you are refered to as
>> > Mungiki who is after grabbing Tanzanian land.  Whom do
>> > you think created this image for our people?
>> >
>> > Mungiki is more of any economic crisis in our country but
>> > our Media has refused to link the two.  We lack
>> > analytical depth in our media houses.  What you read is
>> > petty fitina.  When a media house purpots that
>> > "Cable lands into financial trouble" do you think
>> > such media has the interests of this country at heart?
>> > If they did they should have asked the right questions
>> > before publishing.  I do not think they have a clue how
>> > such any article impacts the country negatively.
>> >
>> > The audience of what is published locally is not only
>> > Kenyan people who read it.  We must love our country
>> > and stop hoping that someone else will change our
>> >  image.  The sad part is that all of what has been
>> > read throughout the world are all lies.  Some people
>> > reading this may never know that it was not true.
>> >
>> > This what I meant to say that negativity will fail us and
>> > we should check every barking dog.
>> >
>> > Ndemo
>> >
>> > Sent from my BlackBerry®
>> >
>> > -----Original Message-----
>> > From: Catherine Adeya <elizaslider at yahoo.com>
>> >
>> > Date: Sun, 14 Jun 2009 07:36:34
>> > To: <bitange at jambo.co.ke>
>> > Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
>> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions,
>> > Strengths and
>> >     Weaknesses (Observations from USA and
>> > UK); and Trends and
>> >  Niches
>> >
>> >
>> > _______________________________________________
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>> >
>> > This message was sent to: bitange at jambo.co.ke
>> > Unsubscribe or change your options at
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>> >
>> >
>> >
>> >
>> >
>> > -----Inline Attachment Follows-----
>> >
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>>
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>
>
>
> --
> Solomon Mburu
> P.O. Box 19343 - 00202 Nairobi
> Cell: (+254-0) 735 431041
>
> Man is a gregarious animal and enjoys agreement as cows will graze all the
> same way to the side of a hill!
>
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