[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

godera at skyweb.co.ke godera at skyweb.co.ke
Thu Jun 4 14:39:10 EAT 2009


Fellow Listers,

It is good to have broad incentives I agree. However, we are in dire need of
building the capacity, as has been mentioned in a different email. Having seen a
room full of 200 keen animators, my concern is that this number constitutes one
small animation operation. We need to be talking big numbers.
Bwana PS has a good notion of being broad based but we must support this with
building the capacity for each area.

On a different note, to touch on Richard Mwangi's comment on whether regulatory
framework should be dwelt upon at this time, I would say we absolutely need it.
It is better to start off in a proper manner than have chaos when the industry
has picked up. 
However in my view, and having talked to so many outsourcers out there those who
have visited us in Kenya, the key issues to them are:

1. Political stability (to quote them)
2. Political stability
3. Political stability
4. Infrastructure
5. Capacity

As long as we are not well branded out there and all the world sees are negative
pictures of our beloved country, we cannot expect the big brands to set shop
here. I am being brutally frank. Brand Kenya needs to have an extremely good
strategy to build the Kenya Brand. Muthoni Masinde stated this very well in an
earlier email.
This needs proper budgets. The Vision 2030 office MUST realise that unless
Government puts the money where their mouth is, there is no way BPO can be the
major employing industry in Kenya as envisioned in Vision 2030.

We in the industry want to see proper budgets allocated to this industry or we
are in danger of the industry becoming a pipe dream.



Gilda Odera       

Quoting bitange at jambo.co.ke:

> Dear Listers,
> Although McKinsey recommended in our value proposition that we focus on
> becoming a niche global player in sales and customer care (voice), there
> is a natural development in software and animation that in my view we must
> not ignore.
> 
> That is why I would prefer broad incentives.  There is no need to limit
> the creativity of our people for the sake of focusing on one particular
> area.
> 
> Ndemo.
> 
> 
> > Dear All:
> >
> > Good morning!
> >
> > If I missed it, I apologize.  I have two questions:
> >
> > 1.	Are we agreed on which portion of the BPO value Chain we want to enter?
> > 2.	If we are in agreement, what should the appropriate Incentive Regime
> > be?
> >
> > The question regarding the speed with which speed with which we identify
> > and articulate our policy and other incentive frameworks is something that
> > must be addressed as a matter of priority.  In the fluid environment that
> > the global arena is, our slow processes will remain a major headache.
> >
> > Kind regards
> >
> > Eric Aligula Magolo, PhD
> > Senior Analyst
> > Infrastructure and Economic Services Division
> > Kenya Institute for Public Policy Research and Analysis (KIPPRA)
> > P.O. Box 56445, 00200 Nairobi, Kenya
> > Telephone:       +254-20-2719933/4
> > Fax:                +254-20-2719951
> > E-mail:            jairah at kippra.or.ke
> > URL:              www.kippra.org
> >
> >
> > Proudly Kenyan
> > "In the long history of the world, only a few generations have been
> > granted the role of defending freedom in its hour of maximum danger. I do
> > not shrink from this responsibility..........I welcome it."
> > John F. Kennedy
> > "All that is necessary for evil to triumph is for good men to do nothing."
> > Edmund Burke
> > "Far better to dare mighty things, to win glorious triumphs, even though
> > checkered by failure, than to take rank with those poor spirits who
> > neither enjoy much nor suffer much, because they live in the gray twilight
> > that knows not victory, nor defeat."
> > Theodore Roosevelt
> > "Ex Africa semper aliquid novi"
> >
> > Repfor-----Original Message-----
> > RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> > Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
> > RepforOn Behalf Of Walubengo J
> > RepforSent: Thursday, June 04, 2009 8:14 AM
> > RepforTo: Eric Aligula
> > RepforCc: KICTAnet ICT Policy Discussions
> > RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
> > RepforFrameworks
> > Repfor
> > Repfor
> > Repfor
> > RepforDear Listers,
> > Repfor
> > RepforI am encouraged by the flood of ideas that kicked in after Bill and
> > RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
> > Repforyour discourse is as insightful as that of MM and Barrack.  Lets
> > Repforkeep the ideas flowing on previous themes even as we move onto
> > Repfortoday's theme - just ensure you pick against the corresponding
> > Repforsubject line and post.
> > Repfor
> > RepforI wish to open today's theme on Institutional Frameworks. The
> > RepforResearchers found that in S.Africa, Mauritius, and India, the
> > RepforPrivate Sector BPO lobby groups, Data Security Groups and
> > RepforGovernment Agencies were working harmoniously with clear, non-
> > Repforoverlapping mandates to support the BPO sector. In Kenya it was
> > Repforfound that several bodies were involved in the BPO Sector. These
> > Repforwere largely Government agencies such as the Min of Education
> > Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
> > RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
> > Repforthat there seemed to be no overall, cordinating body overseeing
> > Repforthese functions - leading to alot of duplicated and un-cordinated
> > Repforeffort from the various Players. And so our next Qtn is:
> > Repfor
> > RepforQtn 5: What needs to be done to improve/strengthen the
> > Repforinstitutional framework in order for the BPO and outsourcing sector
> > Repforto play its planned role in the Kenyan economy?
> > Repfor
> > RepforWe have today on this since tmrw we shall move into the Government
> > RepforSubsidiy/Incentive Issues for the BPO Sector.
> > Repfor
> > Repforwalu.
> > Repfor
> > Repfor
> > Repfor
> > Repfor
> > Repfor
> > Repfor_______________________________________________
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