[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Thu Jun 4 15:02:56 EAT 2009

I like the solutions proposed by Gilda i.e significant budgetary
allocations (for infrastructure, capacity building and branding).

However, I'm yet to hear of a solution for the top 3 issues i.e.
political instability.

SOLUTIONS
1. We may have the messengers of political instability (our dear MPs,
PM and President) drafted into the branding campaign by having
President & PM as leaders in Branding inspite of their failures to
date (re; Geneva stand-off).

.....OR/and...

2. We may choose to make louder noises than the politicians. This will
require ''the media'' (old and new media) to partner with industry in
downplaying politics and highlighting development.

Wainaina

On 6/4/09, godera at skyweb.co.ke <godera at skyweb.co.ke> wrote:
>
> Fellow Listers,
>
> It is good to have broad incentives I agree. However, we are in dire need of
> building the capacity, as has been mentioned in a different email. Having
> seen a
> room full of 200 keen animators, my concern is that this number constitutes
> one
> small animation operation. We need to be talking big numbers.
> Bwana PS has a good notion of being broad based but we must support this
> with
> building the capacity for each area.
>
> On a different note, to touch on Richard Mwangi's comment on whether
> regulatory
> framework should be dwelt upon at this time, I would say we absolutely need
> it.
> It is better to start off in a proper manner than have chaos when the
> industry
> has picked up.
> However in my view, and having talked to so many outsourcers out there those
> who
> have visited us in Kenya, the key issues to them are:
>
> 1. Political stability (to quote them)
> 2. Political stability
> 3. Political stability
> 4. Infrastructure
> 5. Capacity
>
> As long as we are not well branded out there and all the world sees are
> negative
> pictures of our beloved country, we cannot expect the big brands to set shop
> here. I am being brutally frank. Brand Kenya needs to have an extremely good
> strategy to build the Kenya Brand. Muthoni Masinde stated this very well in
> an
> earlier email.
> This needs proper budgets. The Vision 2030 office MUST realise that unless
> Government puts the money where their mouth is, there is no way BPO can be
> the
> major employing industry in Kenya as envisioned in Vision 2030.
>
> We in the industry want to see proper budgets allocated to this industry or
> we
> are in danger of the industry becoming a pipe dream.
>
>
>
> Gilda Odera
>
> Quoting bitange at jambo.co.ke:
>
>> Dear Listers,
>> Although McKinsey recommended in our value proposition that we focus on
>> becoming a niche global player in sales and customer care (voice), there
>> is a natural development in software and animation that in my view we must
>> not ignore.
>>
>> That is why I would prefer broad incentives.  There is no need to limit
>> the creativity of our people for the sake of focusing on one particular
>> area.
>>
>> Ndemo.
>>
>>
>> > Dear All:
>> >
>> > Good morning!
>> >
>> > If I missed it, I apologize.  I have two questions:
>> >
>> > 1.	Are we agreed on which portion of the BPO value Chain we want to
>> > enter?
>> > 2.	If we are in agreement, what should the appropriate Incentive Regime
>> > be?
>> >
>> > The question regarding the speed with which speed with which we identify
>> > and articulate our policy and other incentive frameworks is something
>> > that
>> > must be addressed as a matter of priority.  In the fluid environment
>> > that
>> > the global arena is, our slow processes will remain a major headache.
>> >
>> > Kind regards
>> >
>> > Eric Aligula Magolo, PhD
>> > Senior Analyst
>> > Infrastructure and Economic Services Division
>> > Kenya Institute for Public Policy Research and Analysis (KIPPRA)
>> > P.O. Box 56445, 00200 Nairobi, Kenya
>> > Telephone:       +254-20-2719933/4
>> > Fax:                +254-20-2719951
>> > E-mail:            jairah at kippra.or.ke
>> > URL:              www.kippra.org
>> >
>> >
>> > Proudly Kenyan
>> > "In the long history of the world, only a few generations have been
>> > granted the role of defending freedom in its hour of maximum danger. I
>> > do
>> > not shrink from this responsibility..........I welcome it."
>> > John F. Kennedy
>> > "All that is necessary for evil to triumph is for good men to do
>> > nothing."
>> > Edmund Burke
>> > "Far better to dare mighty things, to win glorious triumphs, even though
>> > checkered by failure, than to take rank with those poor spirits who
>> > neither enjoy much nor suffer much, because they live in the gray
>> > twilight
>> > that knows not victory, nor defeat."
>> > Theodore Roosevelt
>> > "Ex Africa semper aliquid novi"
>> >
>> > Repfor-----Original Message-----
>> > RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
>> > Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
>> > RepforOn Behalf Of Walubengo J
>> > RepforSent: Thursday, June 04, 2009 8:14 AM
>> > RepforTo: Eric Aligula
>> > RepforCc: KICTAnet ICT Policy Discussions
>> > RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
>> > RepforFrameworks
>> > Repfor
>> > Repfor
>> > Repfor
>> > RepforDear Listers,
>> > Repfor
>> > RepforI am encouraged by the flood of ideas that kicked in after Bill
>> > and
>> > RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
>> > Repforyour discourse is as insightful as that of MM and Barrack.  Lets
>> > Repforkeep the ideas flowing on previous themes even as we move onto
>> > Repfortoday's theme - just ensure you pick against the corresponding
>> > Repforsubject line and post.
>> > Repfor
>> > RepforI wish to open today's theme on Institutional Frameworks. The
>> > RepforResearchers found that in S.Africa, Mauritius, and India, the
>> > RepforPrivate Sector BPO lobby groups, Data Security Groups and
>> > RepforGovernment Agencies were working harmoniously with clear, non-
>> > Repforoverlapping mandates to support the BPO sector. In Kenya it was
>> > Repforfound that several bodies were involved in the BPO Sector. These
>> > Repforwere largely Government agencies such as the Min of Education
>> > Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
>> > RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
>> > Repforthat there seemed to be no overall, cordinating body overseeing
>> > Repforthese functions - leading to alot of duplicated and un-cordinated
>> > Repforeffort from the various Players. And so our next Qtn is:
>> > Repfor
>> > RepforQtn 5: What needs to be done to improve/strengthen the
>> > Repforinstitutional framework in order for the BPO and outsourcing
>> > sector
>> > Repforto play its planned role in the Kenyan economy?
>> > Repfor
>> > RepforWe have today on this since tmrw we shall move into the Government
>> > RepforSubsidiy/Incentive Issues for the BPO Sector.
>> > Repfor
>> > Repforwalu.
>> > Repfor
>> > Repfor
>> > Repfor
>> > Repfor
>> > Repfor
>> > Repfor_______________________________________________
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>> >
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