[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Thu Jun 4 15:18:00 EAT 2009

Listeners Jambo!

I think I Rad's comment is quite interesting building on what Dr. Ndemo had
mentioned about not ignoring local talent and creating niche markets.
However when we speak of not developing new capacity I beg to look at it
differently.  This is a great opportunity to put our educated masses in a
position that may yeild great and better oportunitity.  The other thing i
find challenging on the BPO local industry could be atributed -by me- as
typical Kenyanism... have you cake and eat it... the likes of BBK and
Safaricom have invested heavily in call centers for themselves and in the
possible oportunity that it works out and proves profitable then only then
will they seek to out source the services to others while offering the same
to more profitable deals.

If for a moment we would try not to replicate the Indian model of BPO's and
look a little bit deeper and seek out more inovation we may just start
playing in the right field! for example Microsoft would outsoruce support to
India since they have highly experienced personel in code development! so
who would be better placed to be outsouced? a Kenyan with a great America
Accent or and techie from India who developed the product with a few
challenges with the english accent? However if we looked at building more
local intelecutal capacity and looking at building a local "silicon valley"
maybe we might just attract this big investors we keep talking about...
looking inward may sometime be the best  place to look for then you will be
able to see what lies out there....

On Thu, Jun 4, 2009 at 12:19 PM, Rad! <conradakunga at gmail.com> wrote:

> Well said. I also completely disagree with positioning the country to offer
> cliche services like customer care. At the end of the day the actual service
> providers do not develop any new capacity that can be used as launchpads for
> alternative services and products. No offence to those offering the service,
> but in the larger scheme of things does having 100+ people who can converse
> with American accents really contribute to the skillet and intellectual
> capacity of the country?
>
> Other countries are trying to go to the moon, or investing in ICT to solve
> problems in finance, health, security, human capital and government fronts.
> I would argue more be done to foster developments in these arenas in terms
> of direct investment.
>
> On Thu, Jun 4, 2009 at 11:55 AM, <bitange at jambo.co.ke> wrote:
>
>> Dear Listers,
>> Although McKinsey recommended in our value proposition that we focus on
>> becoming a niche global player in sales and customer care (voice), there
>> is a natural development in software and animation that in my view we must
>> not ignore.
>>
>> That is why I would prefer broad incentives.  There is no need to limit
>> the creativity of our people for the sake of focusing on one particular
>> area.
>>
>> Ndemo.
>>
>>
>> > Dear All:
>> >
>> > Good morning!
>> >
>> > If I missed it, I apologize.  I have two questions:
>> >
>> > 1.    Are we agreed on which portion of the BPO value Chain we want to
>> enter?
>> > 2.    If we are in agreement, what should the appropriate Incentive
>> Regime
>> > be?
>> >
>> > The question regarding the speed with which speed with which we identify
>> > and articulate our policy and other incentive frameworks is something
>> that
>> > must be addressed as a matter of priority.  In the fluid environment
>> that
>> > the global arena is, our slow processes will remain a major headache.
>> >
>> > Kind regards
>> >
>> > Eric Aligula Magolo, PhD
>> > Senior Analyst
>> > Infrastructure and Economic Services Division
>> > Kenya Institute for Public Policy Research and Analysis (KIPPRA)
>> > P.O. Box 56445, 00200 Nairobi, Kenya
>> > Telephone:       +254-20-2719933/4
>> > Fax:                +254-20-2719951
>> > E-mail:            jairah at kippra.or.ke
>> > URL:              www.kippra.org
>> >
>> >
>> > Proudly Kenyan
>> > "In the long history of the world, only a few generations have been
>> > granted the role of defending freedom in its hour of maximum danger. I
>> do
>> > not shrink from this responsibility..........I welcome it."
>> > John F. Kennedy
>> > "All that is necessary for evil to triumph is for good men to do
>> nothing."
>> > Edmund Burke
>> > "Far better to dare mighty things, to win glorious triumphs, even though
>> > checkered by failure, than to take rank with those poor spirits who
>> > neither enjoy much nor suffer much, because they live in the gray
>> twilight
>> > that knows not victory, nor defeat."
>> > Theodore Roosevelt
>> > "Ex Africa semper aliquid novi"
>> >
>> > Repfor-----Original Message-----
>> > RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
>> > Repfor[mailto:kictanet-bounces+jairah <kictanet-bounces%2Bjairah>=
>> kippra.or.ke at lists.kictanet.or.ke]
>> > RepforOn Behalf Of Walubengo J
>> > RepforSent: Thursday, June 04, 2009 8:14 AM
>> > RepforTo: Eric Aligula
>> > RepforCc: KICTAnet ICT Policy Discussions
>> > RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
>> > RepforFrameworks
>> > Repfor
>> > Repfor
>> > Repfor
>> > RepforDear Listers,
>> > Repfor
>> > RepforI am encouraged by the flood of ideas that kicked in after Bill
>> and
>> > RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
>> > Repforyour discourse is as insightful as that of MM and Barrack.  Lets
>> > Repforkeep the ideas flowing on previous themes even as we move onto
>> > Repfortoday's theme - just ensure you pick against the corresponding
>> > Repforsubject line and post.
>> > Repfor
>> > RepforI wish to open today's theme on Institutional Frameworks. The
>> > RepforResearchers found that in S.Africa, Mauritius, and India, the
>> > RepforPrivate Sector BPO lobby groups, Data Security Groups and
>> > RepforGovernment Agencies were working harmoniously with clear, non-
>> > Repforoverlapping mandates to support the BPO sector. In Kenya it was
>> > Repforfound that several bodies were involved in the BPO Sector. These
>> > Repforwere largely Government agencies such as the Min of Education
>> > Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
>> > RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
>> > Repforthat there seemed to be no overall, cordinating body overseeing
>> > Repforthese functions - leading to alot of duplicated and un-cordinated
>> > Repforeffort from the various Players. And so our next Qtn is:
>> > Repfor
>> > RepforQtn 5: What needs to be done to improve/strengthen the
>> > Repforinstitutional framework in order for the BPO and outsourcing
>> sector
>> > Repforto play its planned role in the Kenyan economy?
>> > Repfor
>> > RepforWe have today on this since tmrw we shall move into the Government
>> > RepforSubsidiy/Incentive Issues for the BPO Sector.
>> > Repfor
>> > Repforwalu.
>> > Repfor
>> > Repfor
>> > Repfor
>> > Repfor
>> > Repfor
>> > Repfor_______________________________________________
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