[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

[Walubengo J]

Eric,

I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level.

We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc.  But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme.

regards.

walu.

--- On Thu, 6/4/09, Eric Aligula <jairah at KIPPRA.OR.KE> wrote:

> From: Eric Aligula <jairah at KIPPRA.OR.KE>
> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
> To: "Walubengo J" <jwalu at yahoo.com>
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Thursday, June 4, 2009, 10:22 AM
> Dear All:
> 
> Good morning!
> 
> If I missed it, I apologize.  I have two questions:
> 
> 1.    Are we agreed on which portion of the
> BPO value Chain we want to enter?
> 2.    If we are in agreement, what should
> the appropriate Incentive Regime be?
> 
> The question regarding the speed with which speed with
> which we identify and articulate our policy and other
> incentive frameworks is something that must be addressed as
> a matter of priority.  In the fluid environment that
> the global arena is, our slow processes will remain a major
> headache.
> 
> Kind regards
> 
> Eric Aligula Magolo, PhD
> Senior Analyst
> Infrastructure and Economic Services Division
> Kenya Institute for Public Policy Research and Analysis
> (KIPPRA)
> P.O. Box 56445, 00200 Nairobi, Kenya
> Telephone:       +254-20-2719933/4
> Fax:                +254-20-2719951
> E-mail:            jairah at kippra.or.ke
> URL:              www.kippra.org
> 
> 
> Proudly Kenyan
> "In the long history of the world, only a few generations
> have been granted the role of defending freedom in its hour
> of maximum danger. I do not shrink from this
> responsibility..........I welcome it."
> John F. Kennedy 
> "All that is necessary for evil to triumph is for good men
> to do nothing."
> Edmund Burke 
> "Far better to dare mighty things, to win glorious
> triumphs, even though checkered by failure, than to take
> rank with those poor spirits who neither enjoy much nor
> suffer much, because they live in the gray twilight that
> knows not victory, nor defeat."
> Theodore Roosevelt
> "Ex Africa semper aliquid novi"
> 
> Repfor-----Original Message-----
> RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
> RepforOn Behalf Of Walubengo J
> RepforSent: Thursday, June 04, 2009 8:14 AM
> RepforTo: Eric Aligula
> RepforCc: KICTAnet ICT Policy Discussions
> RepforSubject: [kictanet] Day 3 of 10- BPO Discussions,
> Institutional
> RepforFrameworks
> Repfor
> Repfor
> Repfor
> RepforDear Listers,
> Repfor
> RepforI am encouraged by the flood of ideas that kicked in
> after Bill and
> RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo,
> Bakuli and Peres
> Repforyour discourse is as insightful as that of MM and
> Barrack.  Lets
> Repforkeep the ideas flowing on previous themes even as we
> move onto
> Repfortoday's theme - just ensure you pick against the
> corresponding
> Repforsubject line and post.
> Repfor
> RepforI wish to open today's theme on Institutional
> Frameworks. The
> RepforResearchers found that in S.Africa, Mauritius, and
> India, the
> RepforPrivate Sector BPO lobby groups, Data Security Groups
> and
> RepforGovernment Agencies were working harmoniously with
> clear, non-
> Repforoverlapping mandates to support the BPO sector. In
> Kenya it was
> Repforfound that several bodies were involved in the BPO
> Sector. These
> Repforwere largely Government agencies such as the Min of
> Education
> Repfor(Technology Parks), Kenya ICT Board, KenInvest,
> Export Promotion
> RepforCouncil, CCK amongst others. The biggest challenge in
> Kenya was
> Repforthat there seemed to be no overall, cordinating body
> overseeing
> Repforthese functions - leading to alot of duplicated and
> un-cordinated
> Repforeffort from the various Players. And so our next Qtn
> is:
> Repfor
> RepforQtn 5: What needs to be done to improve/strengthen
> the
> Repforinstitutional framework in order for the BPO and
> outsourcing sector
> Repforto play its planned role in the Kenyan economy?
> Repfor
> RepforWe have today on this since tmrw we shall move into
> the Government
> RepforSubsidiy/Incentive Issues for the BPO Sector.
> Repfor
> Repforwalu.
> Repfor
> Repfor
> Repfor
> Repfor
> Repfor
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