[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Thu Jun 4 13:29:39 EAT 2009

Walu,

Agreed we can create a balance but we must identify our niche areas but that is a topic for a later discussion on this forum so let us not dwell on it. However, a good example is some of the UK firms who outsourced work to India  because it was cheaper, are now taking some of the actuarial work to South Africa as they will find the skill sets that they may not get as easily in India or Phillipines. This trend may increase as they are willing to pay the optimum price for these skill sets not necessarily the cheapest price. This is despite the fact that South Africa is more expensive, their interest  is the skill sets.

Best,

Nyaki

________________________________
From: Walubengo J <jwalu at yahoo.com>
To: elizaslider at yahoo.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Thursday, June 4, 2009 10:33:56 AM
Subject: Re: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Eric,

I like your query on what level should we as a country play within the BPO value chain. At the moment, I believe we are at the entry (low value) chain i.e. Call Center/Telemarketing which some Analyst have claimed are just electronic "hawkers" with minimal income at both individual and national level.

We definately need to scale up to high-end BPO work such as software engineering, accounting, hr, etc.  But I think we cannot avoid starting from the bottom. And that is where we are. As for Incentive issues, we shall cover them in tmrws theme.

regards.

walu.

--- On Thu, 6/4/09, Eric Aligula <jairah at KIPPRA.OR.KE> wrote:

> From: Eric Aligula <jairah at KIPPRA.OR.KE>
> Subject: RE: [kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks
> To: "Walubengo J" <jwalu at yahoo.com>
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Thursday, June 4, 2009, 10:22 AM
> Dear All:
> 
> Good morning!
> 
> If I missed it, I apologize.  I have two questions:
> 
> 1.    Are we agreed on which portion of the
> BPO value Chain we want to enter?
> 2.    If we are in agreement, what should
> the appropriate Incentive Regime be?
> 
> The question regarding the speed with which speed with
> which we identify and articulate our policy and other
> incentive frameworks is something that must be addressed as
> a matter of priority.  In the fluid environment that
> the global arena is, our slow processes will remain a major
> headache.
> 
> Kind regards
> 
> Eric Aligula Magolo, PhD
> Senior Analyst
> Infrastructure and Economic Services Division
> Kenya Institute for Public Policy Research and Analysis
> (KIPPRA)
> P.O. Box 56445, 00200 Nairobi, Kenya
> Telephone:       +254-20-2719933/4
> Fax:                +254-20-2719951
> E-mail:            jairah at kippra.or.ke
> URL:              www.kippra.org
> 
> 
> Proudly Kenyan
> "In the long history of the world, only a few generations
> have been granted the role of defending freedom in its hour
> of maximum danger. I do not shrink from this
> responsibility..........I welcome it."
> John F. Kennedy 
> "All that is necessary for evil to triumph is for good men
> to do nothing."
> Edmund Burke 
> "Far better to dare mighty things, to win glorious
> triumphs, even though checkered by failure, than to take
> rank with those poor spirits who neither enjoy much nor
> suffer much, because they live in the gray twilight that
> knows not victory, nor defeat."
> Theodore Roosevelt
> "Ex Africa semper aliquid novi"
> 
> Repfor-----Original Message-----
> RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
> RepforOn Behalf Of Walubengo J
> RepforSent: Thursday, June 04, 2009 8:14 AM
> RepforTo: Eric Aligula
> RepforCc: KICTAnet ICT Policy Discussions
> RepforSubject: [kictanet] Day 3 of 10- BPO Discussions,
> Institutional
> RepforFrameworks
> Repfor
> Repfor
> Repfor
> RepforDear Listers,
> Repfor
> RepforI am encouraged by the flood of ideas that kicked in
> after Bill and
> RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo,
> Bakuli and Peres
> Repforyour discourse is as insightful as that of MM and
> Barrack.  Lets
> Repforkeep the ideas flowing on previous themes even as we
> move onto
> Repfortoday's theme - just ensure you pick against the
> corresponding
> Repforsubject line and post.
> Repfor
> RepforI wish to open today's theme on Institutional
> Frameworks. The
> RepforResearchers found that in S.Africa, Mauritius, and
> India, the
> RepforPrivate Sector BPO lobby groups, Data Security Groups
> and
> RepforGovernment Agencies were working harmoniously with
> clear, non-
> Repforoverlapping mandates to support the BPO sector. In
> Kenya it was
> Repforfound that several bodies were involved in the BPO
> Sector. These
> Repforwere largely Government agencies such as the Min of
> Education
> Repfor(Technology Parks), Kenya ICT Board, KenInvest,
> Export Promotion
> RepforCouncil, CCK amongst others. The biggest challenge in
> Kenya was
> Repforthat there seemed to be no overall, cordinating body
> overseeing
> Repforthese functions - leading to alot of duplicated and
> un-cordinated
> Repforeffort from the various Players. And so our next Qtn
> is:
> Repfor
> RepforQtn 5: What needs to be done to improve/strengthen
> the
> Repforinstitutional framework in order for the BPO and
> outsourcing sector
> Repforto play its planned role in the Kenyan economy?
> Repfor
> RepforWe have today on this since tmrw we shall move into
> the Government
> RepforSubsidiy/Incentive Issues for the BPO Sector.
> Repfor
> Repforwalu.
> Repfor
> Repfor
> Repfor
> Repfor
> Repfor
> Repfor_______________________________________________
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> Repfor
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