[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Thu Jun 4 10:02:43 EAT 2009

Sorry I am answering question number 5 not number nine

On Thu, Jun 4, 2009 at 10:01 AM, Barrack Otieno <otieno.barrack at gmail.com>wrote:

> David i beg to differ with you mergers similar to the Nigerian case may not
> necessarily offer a solution to the BPO sector,  from my little knowledge in
> business i know the aim of any business is to make maximum return at the
> least possible cost. This is the spirit behind the BPO sector taking non
> core business to enable companies concentrate on their core business
> (Correct me if i am wrong). The problem is without requisite Infrastructure
> and Institutional frameworks the Cost of doing Business in the BPO sector
> becomes high and this has to be transfered to the Client which brings to
> doubt the economic viability of Outsourcing, i guess that is why companies
> prefer having their own call centres where they can monitor their costs i am
> just wondering  what would happen to the rural areas where projects such as
> the digital Villages are based, i read about  an outsourcing initiative in
> Maseno area which is causing a lot of change in the area, such initiatives
> might be brought on their knees on the basis of economic viability.
> To answer question number nine and agree partly with your sentiments, we
> should reconsider the way the ICT sector is managed from a governance
> perspective, despite the fact that ICT is a critical cog in vision 2030 the
> sector is not recognized by way of a statutory body in the governance arena,
> secodly i am not sure if the Ministry of Information and Communication is
> best Suited to manage the sector, there are too many issues lumped together
> and that is why we had to fight of our brothers from the media who were
> encroaching (no offence to the fourth estate) when the Bill was enacted,
> this is where the problem begins, if we can stream line the governance
> issues then we sahll be able to streamline the sector otherwise the field
> will be open for every Tom Dick and Harry and Mark you Kenya is well known
> for its Human Resource Capacity, the problem is it doesn't have institutions
> to Capitalize on this Gold Mine
> On Thu, Jun 4, 2009 at 9:22 AM, Eric Aligula <jairah at kippra.or.ke> wrote:
>
>> Dear All:
>>
>> Good morning!
>>
>> If I missed it, I apologize.  I have two questions:
>>
>> 1.      Are we agreed on which portion of the BPO value Chain we want to
>> enter?
>> 2.      If we are in agreement, what should the appropriate Incentive
>> Regime be?
>>
>> The question regarding the speed with which speed with which we identify
>> and articulate our policy and other incentive frameworks is something that
>> must be addressed as a matter of priority.  In the fluid environment that
>> the global arena is, our slow processes will remain a major headache.
>>
>> Kind regards
>>
>> Eric Aligula Magolo, PhD
>> Senior Analyst
>> Infrastructure and Economic Services Division
>> Kenya Institute for Public Policy Research and Analysis (KIPPRA)
>> P.O. Box 56445, 00200 Nairobi, Kenya
>> Telephone:       +254-20-2719933/4
>> Fax:                +254-20-2719951
>> E-mail:            jairah at kippra.or.ke
>> URL:              www.kippra.org
>>
>>
>> Proudly Kenyan
>> "In the long history of the world, only a few generations have been
>> granted the role of defending freedom in its hour of maximum danger. I do
>> not shrink from this responsibility..........I welcome it."
>> John F. Kennedy
>> "All that is necessary for evil to triumph is for good men to do nothing."
>> Edmund Burke
>> "Far better to dare mighty things, to win glorious triumphs, even though
>> checkered by failure, than to take rank with those poor spirits who neither
>> enjoy much nor suffer much, because they live in the gray twilight that
>> knows not victory, nor defeat."
>> Theodore Roosevelt
>> "Ex Africa semper aliquid novi"
>>
>> Repfor-----Original Message-----
>> RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
>> Repfor[mailto:kictanet-bounces+jairah <kictanet-bounces%2Bjairah>=
>> kippra.or.ke at lists.kictanet.or.ke]
>> RepforOn Behalf Of Walubengo J
>> RepforSent: Thursday, June 04, 2009 8:14 AM
>> RepforTo: Eric Aligula
>> RepforCc: KICTAnet ICT Policy Discussions
>> RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
>> RepforFrameworks
>> Repfor
>> Repfor
>> Repfor
>> RepforDear Listers,
>> Repfor
>> RepforI am encouraged by the flood of ideas that kicked in after Bill and
>> RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
>> Repforyour discourse is as insightful as that of MM and Barrack.  Lets
>> Repforkeep the ideas flowing on previous themes even as we move onto
>> Repfortoday's theme - just ensure you pick against the corresponding
>> Repforsubject line and post.
>> Repfor
>> RepforI wish to open today's theme on Institutional Frameworks. The
>> RepforResearchers found that in S.Africa, Mauritius, and India, the
>> RepforPrivate Sector BPO lobby groups, Data Security Groups and
>> RepforGovernment Agencies were working harmoniously with clear, non-
>> Repforoverlapping mandates to support the BPO sector. In Kenya it was
>> Repforfound that several bodies were involved in the BPO Sector. These
>> Repforwere largely Government agencies such as the Min of Education
>> Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
>> RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
>> Repforthat there seemed to be no overall, cordinating body overseeing
>> Repforthese functions - leading to alot of duplicated and un-cordinated
>> Repforeffort from the various Players. And so our next Qtn is:
>> Repfor
>> RepforQtn 5: What needs to be done to improve/strengthen the
>> Repforinstitutional framework in order for the BPO and outsourcing sector
>> Repforto play its planned role in the Kenyan economy?
>> Repfor
>> RepforWe have today on this since tmrw we shall move into the Government
>> RepforSubsidiy/Incentive Issues for the BPO Sector.
>> Repfor
>> Repforwalu.
>> Repfor
>> Repfor
>> Repfor
>> Repfor
>> Repfor
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>
>
>
> --
> Barrack O. Otieno
> ISSEN CONSULTING
> Tel:
> +254721325277
> +254733206359
> http://projectdiscovery.or.ke
> To give up the task of reforming society is to give up ones responsibility
> as a free man.
> Alan Paton, South Africa
>

-- 
Barrack O. Otieno
ISSEN CONSULTING
Tel:
+254721325277
+254733206359
http://projectdiscovery.or.ke
To give up the task of reforming society is to give up ones responsibility
as a free man.
Alan Paton, South Africa
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