[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

[bitange at jambo.co.ke]

Dear Listers,
Although McKinsey recommended in our value proposition that we focus on
becoming a niche global player in sales and customer care (voice), there
is a natural development in software and animation that in my view we must
not ignore.

That is why I would prefer broad incentives.  There is no need to limit
the creativity of our people for the sake of focusing on one particular
area.

Ndemo.


> Dear All:
>
> Good morning!
>
> If I missed it, I apologize.  I have two questions:
>
> 1.	Are we agreed on which portion of the BPO value Chain we want to enter?
> 2.	If we are in agreement, what should the appropriate Incentive Regime
> be?
>
> The question regarding the speed with which speed with which we identify
> and articulate our policy and other incentive frameworks is something that
> must be addressed as a matter of priority.  In the fluid environment that
> the global arena is, our slow processes will remain a major headache.
>
> Kind regards
>
> Eric Aligula Magolo, PhD
> Senior Analyst
> Infrastructure and Economic Services Division
> Kenya Institute for Public Policy Research and Analysis (KIPPRA)
> P.O. Box 56445, 00200 Nairobi, Kenya
> Telephone:       +254-20-2719933/4
> Fax:                +254-20-2719951
> E-mail:            jairah at kippra.or.ke
> URL:              www.kippra.org
>
>
> Proudly Kenyan
> "In the long history of the world, only a few generations have been
> granted the role of defending freedom in its hour of maximum danger. I do
> not shrink from this responsibility..........I welcome it."
> John F. Kennedy
> "All that is necessary for evil to triumph is for good men to do nothing."
> Edmund Burke
> "Far better to dare mighty things, to win glorious triumphs, even though
> checkered by failure, than to take rank with those poor spirits who
> neither enjoy much nor suffer much, because they live in the gray twilight
> that knows not victory, nor defeat."
> Theodore Roosevelt
> "Ex Africa semper aliquid novi"
>
> Repfor-----Original Message-----
> RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> Repfor[mailto:kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke]
> RepforOn Behalf Of Walubengo J
> RepforSent: Thursday, June 04, 2009 8:14 AM
> RepforTo: Eric Aligula
> RepforCc: KICTAnet ICT Policy Discussions
> RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
> RepforFrameworks
> Repfor
> Repfor
> Repfor
> RepforDear Listers,
> Repfor
> RepforI am encouraged by the flood of ideas that kicked in after Bill and
> RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
> Repforyour discourse is as insightful as that of MM and Barrack.  Lets
> Repforkeep the ideas flowing on previous themes even as we move onto
> Repfortoday's theme - just ensure you pick against the corresponding
> Repforsubject line and post.
> Repfor
> RepforI wish to open today's theme on Institutional Frameworks. The
> RepforResearchers found that in S.Africa, Mauritius, and India, the
> RepforPrivate Sector BPO lobby groups, Data Security Groups and
> RepforGovernment Agencies were working harmoniously with clear, non-
> Repforoverlapping mandates to support the BPO sector. In Kenya it was
> Repforfound that several bodies were involved in the BPO Sector. These
> Repforwere largely Government agencies such as the Min of Education
> Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
> RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
> Repforthat there seemed to be no overall, cordinating body overseeing
> Repforthese functions - leading to alot of duplicated and un-cordinated
> Repforeffort from the various Players. And so our next Qtn is:
> Repfor
> RepforQtn 5: What needs to be done to improve/strengthen the
> Repforinstitutional framework in order for the BPO and outsourcing sector
> Repforto play its planned role in the Kenyan economy?
> Repfor
> RepforWe have today on this since tmrw we shall move into the Government
> RepforSubsidiy/Incentive Issues for the BPO Sector.
> Repfor
> Repforwalu.
> Repfor
> Repfor
> Repfor
> Repfor
> Repfor
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