[kictanet] Day 3 of 10- BPO Discussions, Institutional Frameworks

Thu Jun 4 10:01:08 EAT 2009

David i beg to differ with you mergers similar to the Nigerian case may not
necessarily offer a solution to the BPO sector,  from my little knowledge in
business i know the aim of any business is to make maximum return at the
least possible cost. This is the spirit behind the BPO sector taking non
core business to enable companies concentrate on their core business
(Correct me if i am wrong). The problem is without requisite Infrastructure
and Institutional frameworks the Cost of doing Business in the BPO sector
becomes high and this has to be transfered to the Client which brings to
doubt the economic viability of Outsourcing, i guess that is why companies
prefer having their own call centres where they can monitor their costs i am
just wondering  what would happen to the rural areas where projects such as
the digital Villages are based, i read about  an outsourcing initiative in
Maseno area which is causing a lot of change in the area, such initiatives
might be brought on their knees on the basis of economic viability.
To answer question number nine and agree partly with your sentiments, we
should reconsider the way the ICT sector is managed from a governance
perspective, despite the fact that ICT is a critical cog in vision 2030 the
sector is not recognized by way of a statutory body in the governance arena,
secodly i am not sure if the Ministry of Information and Communication is
best Suited to manage the sector, there are too many issues lumped together
and that is why we had to fight of our brothers from the media who were
encroaching (no offence to the fourth estate) when the Bill was enacted,
this is where the problem begins, if we can stream line the governance
issues then we sahll be able to streamline the sector otherwise the field
will be open for every Tom Dick and Harry and Mark you Kenya is well known
for its Human Resource Capacity, the problem is it doesn't have institutions
to Capitalize on this Gold Mine
On Thu, Jun 4, 2009 at 9:22 AM, Eric Aligula <jairah at kippra.or.ke> wrote:

> Dear All:
>
> Good morning!
>
> If I missed it, I apologize.  I have two questions:
>
> 1.      Are we agreed on which portion of the BPO value Chain we want to
> enter?
> 2.      If we are in agreement, what should the appropriate Incentive
> Regime be?
>
> The question regarding the speed with which speed with which we identify
> and articulate our policy and other incentive frameworks is something that
> must be addressed as a matter of priority.  In the fluid environment that
> the global arena is, our slow processes will remain a major headache.
>
> Kind regards
>
> Eric Aligula Magolo, PhD
> Senior Analyst
> Infrastructure and Economic Services Division
> Kenya Institute for Public Policy Research and Analysis (KIPPRA)
> P.O. Box 56445, 00200 Nairobi, Kenya
> Telephone:       +254-20-2719933/4
> Fax:                +254-20-2719951
> E-mail:            jairah at kippra.or.ke
> URL:              www.kippra.org
>
>
> Proudly Kenyan
> "In the long history of the world, only a few generations have been granted
> the role of defending freedom in its hour of maximum danger. I do not shrink
> from this responsibility..........I welcome it."
> John F. Kennedy
> "All that is necessary for evil to triumph is for good men to do nothing."
> Edmund Burke
> "Far better to dare mighty things, to win glorious triumphs, even though
> checkered by failure, than to take rank with those poor spirits who neither
> enjoy much nor suffer much, because they live in the gray twilight that
> knows not victory, nor defeat."
> Theodore Roosevelt
> "Ex Africa semper aliquid novi"
>
> Repfor-----Original Message-----
> RepforFrom: kictanet-bounces+jairah=kippra.or.ke at lists.kictanet.or.ke
> Repfor[mailto:kictanet-bounces+jairah <kictanet-bounces%2Bjairah>=
> kippra.or.ke at lists.kictanet.or.ke]
> RepforOn Behalf Of Walubengo J
> RepforSent: Thursday, June 04, 2009 8:14 AM
> RepforTo: Eric Aligula
> RepforCc: KICTAnet ICT Policy Discussions
> RepforSubject: [kictanet] Day 3 of 10- BPO Discussions, Institutional
> RepforFrameworks
> Repfor
> Repfor
> Repfor
> RepforDear Listers,
> Repfor
> RepforI am encouraged by the flood of ideas that kicked in after Bill and
> RepforDr. Ndemo's interventions.  Ofcourse Kenduiywo, Bakuli and Peres
> Repforyour discourse is as insightful as that of MM and Barrack.  Lets
> Repforkeep the ideas flowing on previous themes even as we move onto
> Repfortoday's theme - just ensure you pick against the corresponding
> Repforsubject line and post.
> Repfor
> RepforI wish to open today's theme on Institutional Frameworks. The
> RepforResearchers found that in S.Africa, Mauritius, and India, the
> RepforPrivate Sector BPO lobby groups, Data Security Groups and
> RepforGovernment Agencies were working harmoniously with clear, non-
> Repforoverlapping mandates to support the BPO sector. In Kenya it was
> Repforfound that several bodies were involved in the BPO Sector. These
> Repforwere largely Government agencies such as the Min of Education
> Repfor(Technology Parks), Kenya ICT Board, KenInvest, Export Promotion
> RepforCouncil, CCK amongst others. The biggest challenge in Kenya was
> Repforthat there seemed to be no overall, cordinating body overseeing
> Repforthese functions - leading to alot of duplicated and un-cordinated
> Repforeffort from the various Players. And so our next Qtn is:
> Repfor
> RepforQtn 5: What needs to be done to improve/strengthen the
> Repforinstitutional framework in order for the BPO and outsourcing sector
> Repforto play its planned role in the Kenyan economy?
> Repfor
> RepforWe have today on this since tmrw we shall move into the Government
> RepforSubsidiy/Incentive Issues for the BPO Sector.
> Repfor
> Repforwalu.
> Repfor
> Repfor
> Repfor
> Repfor
> Repfor
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-- 
Barrack O. Otieno
ISSEN CONSULTING
Tel:
+254721325277
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To give up the task of reforming society is to give up ones responsibility
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