[kictanet] Safcom Mobile Internet Charging Model

Wed Apr 8 15:06:10 EAT 2009

How do I confirm that my balance of access is truly being forward and not "disappearing".

The operator may give you the option of checking your balance similar to checking credit on phone. What does customer care say? (If you will get through 8~))

Is this the same charging model @ Zain, Orange?

I hear Zain is different. From today's advert, you have to pay a 10K refundable deposit for Zain + 3K monthly (or somthing like that). My wise grandmother once said: "Always read the terms and conditions of services from IT companies!". That advice has never let me down.

Would post-paid be a better deal for me?

Don't know. I've read a few complaints about post-paid services. However I was told post-paid guys are given priority in bandwidth.

Why should Data-access be so restrictive (4wks) as compared to voice (which gives us almost 12wks grace period)

I think it's because the revenue from voice and SMS can allow 12 wks risks. I believe the higher the number of people that use data, the more flexible the terms might become.

O_O

--- On Wed, 4/8/09, John Walubengo <jwalu at yahoo.com> wrote:

From: John Walubengo <jwalu at yahoo.com>
Subject: Re: [kictanet] Safcom Mobile Internet Charging Model
To: kiriinya2000 at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Wednesday, April 8, 2009, 12:33 PM

I am seeking to understand the above.  I bought the safcom modem during their promotion in Feb09 @ 3000Ksh (free modem(had to be ;-) and access worth 3000Ksh for I think 1G of data.)

After consuming less than 50% of the 1G (I use it mainly on weekends), the access was disabled and on enquiry i was informed that the 1G access was timed to be consumed within the 1mnth (4weeks). However, I was assured that the balance of access would be availed in my next purchase...

I then opted to purchase the Ksh 2000 access (700Mb), given that I didnt manage to consume the previous 1G and hence saw no need to purchase the same.  Furthermore, I expected current access volumes to be consolidated with the previous balance...

But before I could consume 50% of the above 700MB, my 4weeks were over and access disabled.  I have now purchased Ksh 1000 access (300MB) and from the trend you can predict that my access will be disabled before I consume it...

Several questions arise:
1.  How do I confirm that my balance of access is truly being forward and not "disappearing".
2.  Is this the same charging model @ Zain, Orange?
3.  Would post-paid be a better deal for me?
4.  Why should Data-access be so restrictive (4wks) as compared to voice (which gives us almost 12wks grace period)

walu.

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