[kictanet] South African Intelligence Networking on Kenyan BPOSector

Sun Mar 9 15:50:47 EAT 2008

Good people,

Sure we are now talking big like we are supposed to. First, I wish to
support the suggestion that we should involve local players in such
initiatives. At least at the level of partnership so that we can have skills
transfer.

But we also have to be serious so that what we do not tell the market out
there that we have lions in the parks only for them to come and see domestic
cats. We need to back strategy with infrastructure - which simply means that
we have to invest in the sector if we really want to be in the big league.
Ama?

Ndegwa

On 07/03/2008, Eric Osiakwan <eric at afrispa.org> wrote:
>
> Peres,
>
> Better still there are good enough kenyan research enterprises who can do
> this so can we consider giving them a chance. This is with nothing against
> Frost and Sullivan but if u can get the expertise here then give it a
> chance, is the principle.
>
> Eric here
>
>
> On 6 Mar 2008, at 20:22, Peres Were wrote:
>
>
>
> Peres Were
> Dr Ndemo,
>
> Kenya can do this. It is just a matter of obtaining the necessary budget
> to
> engage companies such as Frost and Sullivan, to conduct a Competitor
> Analysis for us.
>
> We at the Kenya BPO & Contact Centre Society are currently working with
> development partners in order to engage reputable international
> organisations that are specialists in research, to carry out such
> intelligence  and research that can assist in the growth and development
> of
> the BPO Sector in Kenya.
>
> Regards
>
> Peres Were
> Kenya BPO & Contact Centre Society
>
>
> -----Original Message-----
> From: kictanet-bounces+pwere=cascadegl.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces <kictanet-bounces>+pwere=
> cascadegl.com at lists.kictanet.or.ke] On Behalf
> Of bitange at jambo.co.ke
> Sent: 06 March 2008 19:25
> To: pwere at cascadegl.com
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] South African Intelligence Networking on Kenyan
> BPOSector
>
> Dear All,
> The article below was picked from Business Wire in SA.  My wish is that we
> could one day start such intelligence networking on countries we perceive
> as competitors.
>
> Regards
>
> Ndemo.
>
>
>
> Kenya Calling - The Rise of the Kenyan Call Centre Market
> 372 words
> 5 March 2008
> 02:38 AM
> Business Wire
> English
> (c) 2008 Business Wire. All Rights Reserved.
>
>
> CAPE TOWN, South Africa - (BUSINESS WIRE) - The ICT group at Frost &
> Sullivan ( http://www.ict.frost.com/ ) is pleased to announce that it will
> be hosting its first quarter analyst briefing on the Kenyan call centre
> market on 13 March 2008 at 2pm GMT / 4pm CAT.
> Kenya is a late-comer to offering call centre services in Africa, however
> the market is set to experience significant growth in the next seven
> years.
> "Kenya is well positioned to become a noteworthy call centre market,"
> notes Frost & Sullivan Research Analyst Spiwe Chireka. "The country has
> implemented unique initiatives that, together with the cost attractiveness
> of the market, are likely to see Kenya becoming a formidable participant
> in the global call centre outsourcing arena."
> Highlights of this briefing will include an analysis of the current status
> of the market and the factors expected to fuel growth. The briefing will
> also offer a discussion on the opportunities available to equipment
> vendors and investors.
> The briefing will benefit current and potential market participants, BPO
> industry organisations and call centre equipment and technology suppliers.
> Operators in other markets will also be able to benchmark their market's
> performance and practices against those of the Kenyan market.
> Those interested in participating in this interactive teleconference
> should send an email to Patrick Cairns - Corporate Communications at
> patrick.cairns at frost.com with the following information: full name,
> company name, title, telephone number, e-mail address, city, state and
> country. The registration details will be emailed to you upon receipt of
> the above information.
> Frost & Sullivan, the Global Growth Consulting Company, partners with
> clients to accelerate their growth. The company's Growth Partnership
> Services, Growth Consulting and Career Best Practices empower clients to
> create a growth focused culture that generates, evaluates and implements
> effective growth strategies. Frost & Sullivan employs over 45 years of
> experience in partnering with Global 1000 companies, emerging businesses
> and the investment community from more than 30 offices on six continents.
> For more information about Frost & Sullivan's Growth Partnerships, visit
> http://www.frost.com .
> Frost & Sullivan Corporate Communications - Africa: Patrick Cairns, +27 83
> 258 4219 patrick.cairns at frost.com
>
>
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>
> Eric M.K Osiakwan
> Executive Secretary
> AfrISPA (www.afrispa.org)
> Tel: + 233.21.258800 ext 2031
> Fax: + 233.21.258811
> Cell: + 233.244.386792
> Handle: eosiakwan
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> Office: BusyInternet - 42 Ring Road Central, Accra-North
> Blog: http://blogs.law.harvard.edu/eric/
> Slang: "Tomorrow Now"
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-- 
Stephen Ndegwa Mwangi
Executive Director
MediaSpeak Africa
P. O. Box 18154-00100
Nairobi GPO
Tel.: +254-20-2098 548
Cell: +254-724-376 883
Kenya.
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