[kictanet] M-PESA for E-Commerce

[Bill Kagai]

I have used MPESA in MediaCorp for 3 months now. What I find hilarious is
that when cell phones were introduced to Kenya, they were status symbol but
today when I tell a client to register or send a payment via mpesa they will
tend to find it obnoxious especially if they have 'some money'.

I hope MJ and co will be able to transform the product into a gateway
service rather than a solution perceived to be for the 'poor' by our elite
society. My verdict - It is more of a social / cultural challenge rather
than technical.

Bill


On Fri, Mar 7, 2008 at 6:46 AM, Michael Joseph <MJoseph at safaricom.co.ke>
wrote:

> Alex:
>
> Why are you afraid? Bill asked a question and we answered it. We could
> have ignored it but we felt it was good to contribute. We are continuing
> to develop M-Pesa and this functionality has been in development for
> some time. We even see a direct connection to the internet for customers
> to pay on-line just by clicking a link to M-Pesa.
>
> Why is everything we do bad? Just because we are big? We got that way by
> listening to our customers and delivering products and services that
> they wanted and would use.
>
> Regards,
>
> Michael
>
> CEO
> Safaricom Limited
>
> -----Original Message-----
> From: kictanet-bounces+mjoseph=safaricom.co.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+mjoseph=safaricom.co.ke at lists.kictanet.or.ke]
> On Behalf Of Alex Gakuru
> Sent: Thursday, March 06, 2008 7:20 PM
> To: Michael Joseph
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] M-PESA for E-Commerce
>
> This is exactly what I was afraid of. Safaricom
> interest in that functionality becoming "another
> product" belonging to Safaricom. Of course they may
> "not encourage" competitors on their network!
>
> Private monopolies just keep getting bigger everyday.
>
> Thanks Bill,
>
> --- Bill Kagai <mediacorp.research at mediacorp.co.ke>
> wrote:
>
> > Been having the same problem..but these guys seem to
> > be on top of things and
> > might be useful in getting a solution for you.
> > ++++++++++++
> > from    Pauline Vaughan <pvaughan at safaricom.co.ke>
> > to    billkagai at gmail.com,
> > Joseck Mudiri <JMudiri at safaricom.co.ke>,
> > cc    Betty Mwangi <bmwangi1 at safaricom.co.ke>,
> > date    Fri, Dec 21, 2007 at 1:10 PM
> > subject    RE: MPESA Query
> > mailed-by    safaricom.co.ke
> >
> >
> >
> > Reply
> >
> >
> > Dear Bill,
> >
> > My name is Pauline Vaughan, I head up the M-PESA
> > department at Safaricom
> > and Michael has forwarded me your mail to follow-up
> > with you.
> >
> > >From the email it seems that some of your customers
> > are having a
> > challenge paying for your product using M-PESA.
> > Currently the M-PESA
> > proposition is directed at customers; I assume you
> > are offering your
> > customers a mobile phone number registered to an
> > individual to send
> > money to as payment for your report - which you
> > email them once you have
> > their payment. This is a standard 'send money'
> > transaction; the agent's
> > involvement in this is limited to processing a
> > deposit transaction for
> > the customer. We will soon be offering bill payment
> > facility to
> > organizations as an M-PESA feature & when this is
> > available our Agents
> > will be trained on the same. If you are interested
> > in utilizing this
> > functionality as a business, please don't hesitate
> > to get in touch with
> > myself or Joseck Mudiri - the M-PESA Business
> > Development Manager.
> >
> >
> > Regards,
> > Pauline Vaughan
> >
> > On Thu, Mar 6, 2008 at 5:45 PM, H. Karanja Kairo
> > <kairo at softlaw.co.ke>
> > wrote:
> >
> >     Thanks Washington and oops sorry I forgot to
> > frame my question.
> >
> >
> >
>
>
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