[kictanet] Day 4 of 10:- eContent Requirements for Regulators

[Bernard Mwenda]

Brian,

I totally agree with you on this. Just one thing. The tangent my just take us off course and back to discussing the Information technology bill because I think that is where it should be addressed.

Regards,
*****************************************
Bernard Mwenda,
Network Management Centre (NMC) Manager,
Afsat Communications (Africa) Ltd,
Tel:+254 20 608621 : Fax:+254 20 602826
Cell:+254 722 521155 (Safaricom)
Cell:+254 736 696907 (Celtel)
E-mail:bmwenda at iwayafrica.com
www.iwayafrica.com
________________________________________
From: kictanet-bounces+bmwenda=iwayafrica.com at lists.kictanet.or.ke [kictanet-bounces+bmwenda=iwayafrica.com at lists.kictanet.or.ke] On Behalf Of Brian Longwe [brian at isisweb.nl]
Sent: Tuesday, October 16, 2007 2:24 PM
To: Bernard Mwenda
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Day 4 of 10:- eContent Requirements for Regulators

Hi Alice,

On Oct 15, 2007, at 6:07 PM, alice wrote:

>
>> "My question: besides colorful brochures what concrete actions are
>> our  regulators taking to ensure that every citizen is aware of
>> their  rights, privileges and what services are available to them.
>> Regards Brian"
>>
> The CCK recently unveiled the CCK service chatter that sets public
> expectations Re: dealing with the Commission and its staff
> interchangeably called the "The Customer Service Charter " it
> outlines rights and responsibilities and the procedure to follow
> if  CCK service standards are not met. available at www.cck.go.ke

This is excellent - but how will this help my grandma in shags - how
does she find out that there's a website? How does she find out that
she actually has certain rights as a telecoms consumer? How does she
know what avenues to take to set up a rural ISP?

Where I'm heading to - and I hoped that this came out of the example
I gave of the Indian CMA - is something called OUTREACH. To what
extent do our regulatory authorities reach out to the
technologically, geographically and financially challenged?

I know I'm straying from the e-content discussion but I think it's a
good tangent.

Maybe we need to think outside the box and come up with creative ways
of getting this e-content right into the hands of the consumers.

Maybe an E-Book with lots of pictures and sounds to help the
layperson come to grips with the often abstract and confusing
concepts that plague regulatory authorities?

Brian



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