[kictanet] Day 4 of 10:- eContent Requirements for Regulators

[Brian Longwe]

Hi Alice,

On Oct 15, 2007, at 6:07 PM, alice wrote:

>
>> "My question: besides colorful brochures what concrete actions are  
>> our  regulators taking to ensure that every citizen is aware of  
>> their  rights, privileges and what services are available to them.  
>> Regards Brian"
>>
> The CCK recently unveiled the CCK service chatter that sets public  
> expectations Re: dealing with the Commission and its staff  
> interchangeably called the "The Customer Service Charter " it  
> outlines rights and responsibilities and the procedure to follow  
> if  CCK service standards are not met. available at www.cck.go.ke

This is excellent - but how will this help my grandma in shags - how  
does she find out that there's a website? How does she find out that  
she actually has certain rights as a telecoms consumer? How does she  
know what avenues to take to set up a rural ISP?

Where I'm heading to - and I hoped that this came out of the example  
I gave of the Indian CMA - is something called OUTREACH. To what  
extent do our regulatory authorities reach out to the  
technologically, geographically and financially challenged?

I know I'm straying from the e-content discussion but I think it's a  
good tangent.

Maybe we need to think outside the box and come up with creative ways  
of getting this e-content right into the hands of the consumers.

Maybe an E-Book with lots of pictures and sounds to help the  
layperson come to grips with the often abstract and confusing  
concepts that plague regulatory authorities?

Brian