[kictanet] Day 2 of 10: What are the Internet Opportunities for provisioning Regulatory Services?

[John Walubengo]

mmhh. Not much response on opportunities apart from Nancy
B. I would have imagined many of us would have something to
say about how the Regulator could serve is better using the
web.  

My thinking follows:
1. Market Penetration:  The Regulator could open up an
e-forum where stakeholders could openly discuss industry
issues. The Regulator can then harvest alot of industry
thinking from those discussion-logs and use them
appropriately. They would therefore get to 'know' their
customers better in order to serve them better (ofcourse
some Regulators do feel they need NOT know their customers 
and so may not consider this a bright idea ;-)

2. Market Development: Most ICT players and consumers are
concentrated in urban centers. It would be interesting to
see Regulators reaching new players and consumers in the
rural centers using the web. Routine services like license
applications, renewals and payments could be completed
without visiting  the capital cities where most Regulators
are domesticated.

3. Product Development: New Regulatory e-Services may arise
from the web. I am thinking that there could be ways new
regulatory functionalities such as monitoring ISP/ASP
webographics (e.g. their bandwidth provisioning and
utilization, the amount of spamming they generate or simply
mapping out the internet traffic patterns in the country)

So this thread like the others shall remain open for more
contributions as we head towards Day 3 of 10, where we
review the threats that may face Regulators adopting
internet technologies in their service provision.

walu. 
--- nancy bosire <bozaya at gmail.com> wrote:

> 1. Market Penetration: how can the Regulator use the
> Internet to be closer to you (customer)? - almost the
> same as what we have
> here, mailing lists and/or forums
> 
> 2. Market Development: how can the Regulator best reach
> thier EXCLUDED or ignored customers - decentralization of
> their
> offices/services.
> 
> 
> 
> On 10/11/07, John Walubengo <jwalu at yahoo.com> wrote:
> >
> > Now that we have an idea of the Role of Regulators and
> > their target Customers, we can begin to think about the
> > Opportunites that the Internet presents for delivering
> > their services.
> >
> > Assuming the Regulator was a business and wanted to
> give
> > value to their customer using the Internet, how would
> they
> > do it? Alternatively, you as a customer to the
> Regulator
> > (Operator, Consumer, Government, etc), how do you think
> the
> > Regulator can best serve you, using the internet?
> >
> > Think along these lines.
> >
> > 1. Market Penetration: how can the Regulator use the
> > Internet to be closer to you (customer)?
> > 2. Market Development: how can the Regulator best reach
> > thier EXCLUDED or ignored customers
> > 3. Product Development: are there new ways the
> Regulator
> > can deliver their old services (functions) over the
> web?
> >
> > We have 1day to hear more contributions from your
> various
> > perspectives (Consumers, Operators, Individuals, etc).
> >
> > walu.
> >
> >
> >
> >
> >      
>
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> 
> 
> -- 
> Sincerely yours,
> 
> 
> 
> 
> Secretariat Manager
> Kenya ICT Federation
> Tel: 020 4440102
> Mobile: 0721907995
> secretariat at kif.or.ke, info at kif.or.ke
> http://www.kif.or.ke
> 
> 
> Mahatma Gandhi once said:-
> 
> First they ignore you,
> Then they laugh at you,
> Then they fight you,
> AND THEN YOU WIN!!!
> 



       
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