[kictanet] Day 2 of 10: What are the Internet Opportunities for provisioning Regulatory Services?

[Brian Longwe]

well, well, well - I would go for more of a "Pull" approach.

I think that going by the feedback from the consultants who conducted  
the recent internet study commissioned by CCK - one of the hardest  
things to obtain was clear and accurate internet tariffs and terms of  
service for the various products from ISPs.

One way of using the internet would be for regulators to provide  
consumers with an online interface/forms that would allow them to  
input what they pay for the service they receive. It would of course  
be necessary to try as much as possible to make it an easy to use  
interface by using pulldown menus and checkboxes to allow users to  
select the type of service/duration of contract or term for which  
they pay (montly, quarterly, annually etc) - this approach might  
yield better results.

my two ndululus

Mblayo

Brian Longwe Munyao
brian at pure-id.com
cell: +254 722 518744
skype: blongwe
blog: zinjlog.blogspot.com




On Oct 11, 2007, at 10:52 PM, John Walubengo wrote:

> mmhh. Not much response on opportunities apart from Nancy
> B. I would have imagined many of us would have something to
> say about how the Regulator could serve is better using the
> web.
>
> My thinking follows:
> 1. Market Penetration:  The Regulator could open up an
> e-forum where stakeholders could openly discuss industry
> issues. The Regulator can then harvest alot of industry
> thinking from those discussion-logs and use them
> appropriately. They would therefore get to 'know' their
> customers better in order to serve them better (ofcourse
> some Regulators do feel they need NOT know their customers
> and so may not consider this a bright idea ;-)
>
> 2. Market Development: Most ICT players and consumers are
> concentrated in urban centers. It would be interesting to
> see Regulators reaching new players and consumers in the
> rural centers using the web. Routine services like license
> applications, renewals and payments could be completed
> without visiting  the capital cities where most Regulators
> are domesticated.
>
> 3. Product Development: New Regulatory e-Services may arise
> from the web. I am thinking that there could be ways new
> regulatory functionalities such as monitoring ISP/ASP
> webographics (e.g. their bandwidth provisioning and
> utilization, the amount of spamming they generate or simply
> mapping out the internet traffic patterns in the country)
>
> So this thread like the others shall remain open for more
> contributions as we head towards Day 3 of 10, where we
> review the threats that may face Regulators adopting
> internet technologies in their service provision.
>
> walu.
> --- nancy bosire <bozaya at gmail.com> wrote:
>
>> 1. Market Penetration: how can the Regulator use the
>> Internet to be closer to you (customer)? - almost the
>> same as what we have
>> here, mailing lists and/or forums
>>
>> 2. Market Development: how can the Regulator best reach
>> thier EXCLUDED or ignored customers - decentralization of
>> their
>> offices/services.
>>
>>
>>
>> On 10/11/07, John Walubengo <jwalu at yahoo.com> wrote:
>>>
>>> Now that we have an idea of the Role of Regulators and
>>> their target Customers, we can begin to think about the
>>> Opportunites that the Internet presents for delivering
>>> their services.
>>>
>>> Assuming the Regulator was a business and wanted to
>> give
>>> value to their customer using the Internet, how would
>> they
>>> do it? Alternatively, you as a customer to the
>> Regulator
>>> (Operator, Consumer, Government, etc), how do you think
>> the
>>> Regulator can best serve you, using the internet?
>>>
>>> Think along these lines.
>>>
>>> 1. Market Penetration: how can the Regulator use the
>>> Internet to be closer to you (customer)?
>>> 2. Market Development: how can the Regulator best reach
>>> thier EXCLUDED or ignored customers
>>> 3. Product Development: are there new ways the
>> Regulator
>>> can deliver their old services (functions) over the
>> web?
>>>
>>> We have 1day to hear more contributions from your
>> various
>>> perspectives (Consumers, Operators, Individuals, etc).
>>>
>>> walu.
>>>
>>>
>>>
>>>
>>>
>>
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>>
>>
>>
>> -- 
>> Sincerely yours,
>>
>>
>>
>>
>> Secretariat Manager
>> Kenya ICT Federation
>> Tel: 020 4440102
>> Mobile: 0721907995
>> secretariat at kif.or.ke, info at kif.or.ke
>> http://www.kif.or.ke
>>
>>
>> Mahatma Gandhi once said:-
>>
>> First they ignore you,
>> Then they laugh at you,
>> Then they fight you,
>> AND THEN YOU WIN!!!
>>
>
>
>
>
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