[kictanet] Is 999 a local BPO opp?-beyond the BPO

[Alex Gakuru]

Great BPO opportunity yes, but suppose that criminally
untrained campusarian on night shift at this busy call
centre retorts (to Walu at 2 am;-) "ah ha! ...you said
you are calling from where exactly? How do the
suspects look, you said they are carrying dangerous
weapons?  please elaborate..."

Worse still, the BPO company belongs to rival economic
 tribe? => Privatised security Mama Mia! Perhaps
trained policemen are more likely to zoom in on
attackers equipped with "extra info" than civilian
workers at the call centre?

Efficiency model is superb, but maybe essential public
services are best left to specialised persons? BTW,
were police landlines fully restored? if not, who then
will settle the BPO bills?

Michuki, I like this one! 
   
--- Michuki Mwangi <michuki at kenic.or.ke> wrote:

> 
> 
> John Walubengo wrote:
> > 
> > In other words, all our BPO strategies must
> recognise our
> > inadequacies precisely in some of the services u
> mention
> > (the value chain) and ugrade them accordingly
> 
> What i would be pleased to see is a way of
> monetizing the services that
> emanate from the front end. Thats the only way the
> back end would
> upgrade itself through investment.
> 
> 
> The only way it will be successful is if there is a
> business case. IMHO
> the key is volume which is equal to the Kenyan
> population that can dial
> 999 from any telephone.
> 
> The simple opinion of it that for each 999 call made
> (prank or not), a
> service provider who responds and attends to the
> call generates revenue
> - that would possibly make a business case worth
> considering.
> 
> Just thinking out loud! :)
> 
> 
> Regards,
> 
> 
> -- 
> Michuki Mwangi
> KENIC
> 
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