[kictanet] #SwitchTOAirtel and #LoseWhatYouPayFor

Mon Jan 25 17:14:33 EAT 2021

I have no problem with expired bundles, that as you rightly put is like the
case of rotten milk.

If I had downgraded  my service plan, I wouldn't be complaining either
cause I should not expect the comfort of living in Runda when I relocate to
Kibera. However, I definitely expect better in the case where I relocate
from Kibera to Runda.

Had those T & C been EXPLICITLY intimated on a move from one tariff to
another, I would not have been complaining either.

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01/25/21,
05:05:21 PM

On Mon, Jan 25, 2021 at 3:27 PM Odhiambo Washington <odhiambo at gmail.com>
wrote:

> No new T&Cs are sent, yes. But It is *assumed* that you have read and
> understood them before you make the move/change.
>
> To me, the keyword here is CHANGE. You initiate the CHANGE and you
> consciously know what you are leaving.
> Actually, you have known all along that that's how UnlimiNET works, no?
> You said you have used it for a long time.
> You also know that if you do not renew your tariff within three days after
> the expiry, you lose all bundles that you had, right?
>
> I am also on unlimiNET, the 2,000 one.
>
> You are currently using UnlimiNET 2000 Monthly Plan, *valid until
> 05-02-21 10:06*. Balance is 342269 MB data, 1590 Minutes to all networks
> and 264592 SMS
>
> I know that should I not renew within three days of expiry, I will lose
> all those bundles. They are rightfully mine because I bought them with my
> own money,  but T&Cs apply, no???
> It's more like you've bought milk, taken it home, and did not use it all
> until the expiry date. It gets rotten and you discard it in the sink :-(
>
> We have nothing on the MNOs because of the existence of the T&Cs. But
> guess what? Even on the website for Airtel KE, those T&Cs are NOT published.
> So do we conclude that they're not there?? I am not sure on whose side
> the burden of proof will be.
> I never saw any T&Cs when I took up my tariff. I just assumed they exist
> somewhere, published for us to read before taking up service.
>
> I also doubt anyone would (waste) time reading them, the same way we do
> with all other services.
>
> KICTANet should hire lawyers to deal with these MNOs once and for all.
>
>
>
> On Mon, 25 Jan 2021 at 14:55, Twahir Hussein Kassim <twahir at hussein.me.ke>
> wrote:
>
>> Thank you for bring on the *fine print *angle but before I venture on
>> that line let me clarify that, upon sign-on for a new tariff no new T & C
>> are forward, be it by message or otherwise. The sign-on is as simple as a
>> pay for new bundles no reference is made to anything apart from you noting
>> the subtraction of what you had.
>>
>> Back to the *fine print* issue; assuming that it is there. This has been
>> discussed in this list one time too many! The dishonesty of corporates when
>> it gets to fine print is disgusting to say the least. For the simplest of
>> things they would put in some fine print in some technical law-jargon which
>> not many would note until they have been bitten. It's time corporate
>> started acting honestly.
>>
>>
>> On Mon, Jan 25, 2021, 2:24 PM Odhiambo Washington <odhiambo at gmail.com>
>> wrote:
>>
>>>
>>>
>>> On Sat, 23 Jan 2021 at 14:52, Twahir Hussein Kassim via kictanet <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> Listers,
>>>>
>>>> Picture this...
>>>> You go to your favourite supermarket, BUY a packet of milk PAY for it
>>>> then you realise you actually need more and you go back inside get a carton
>>>> of milk and pay for it. As you now pack onto your trolley, the cashier
>>>> picks the packet you earlier bought and tells you OUR POLICY IS THAT you
>>>> only retain the 1 packet if you buy 1 packet, now that you bought a carton
>>>> we have to take the 1 packet you earlier bought! OUTRAGEOUS don't you think?
>>>>
>>>> This is What AIRTEL ACTUALLY DOES! I have been on UNLIMINET 1000 for
>>>> ages, had accumulated 30+GBs of data and due to my increased usage of calls
>>>> decided to upgrade to UNLIMINET 2000. PAP all the 30+ GB were CONFISCATED
>>>> as POLICY HAS IT that you only carry forward GBs on the same tariff! Mind
>>>> you I HAD BOUGHT and accumulated the 30+ GBs...
>>>> [image: Capture.PNG]
>>>> https://www.youtube.com/watch?v=0FWfetpm_V0
>>>>
>>>> Airtel should be honest and state *#SwitchTOAirtel and
>>>> #LoseWhatYouPayFor*
>>>>
>>>> Telcos are getting out of hand! First it was SAFARICOM
>>>> repossessing numbers now its Airtel taking what is NOT theirs, once one has
>>>> bought something that thing is NO LONGER the sellers but its ownership has
>>>> moved to the buyer!
>>>>
>>>> So very disappointed in AIRTEL, I used to believe they *WERE *the
>>>> honest network (past tense!)!
>>>>
>>>> Twahir
>>>>
>>>
>>>
>>> Your analogy is only correct until the point where the T&Cs are brought
>>> to the table.
>>> So, according to me, the problem here is simple - you did NOT read their
>>> T&Cs.
>>> Even Safaricom used to do this with some bundle that they had and TBH, I
>>> don't remember anyone complaining about it.
>>>
>>> Now we just need to find out if Telkom and JTL are the exceptions in
>>> this saga. I highly doubt it.
>>>
>>> When you _CHANGE_ a tariff, it only makes sense that you want your new
>>> service level to adhere to the new tariff, not to the old and the new - the
>>> old ceases, the new takes over.
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254 7 3200 0004/+254 7 2274 3223
>>> "Oh, the cruft.", grep ^[^#] :-)
>>>
>>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254 7 3200 0004/+254 7 2274 3223
> "Oh, the cruft.", grep ^[^#] :-)
>
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