<div dir="ltr"><div dir="ltr">I have no problem with expired bundles, that as you rightly put is like the case of rotten milk.<div><br></div><div>If I had downgraded my service plan, I wouldn't be complaining either cause I should not expect the comfort of living in Runda when I relocate to Kibera. However, I definitely expect better in the case where I relocate from Kibera to Runda.</div><div><br></div><div>Had those T & C been EXPLICITLY intimated on a move from one tariff to another, I would not have been complaining either. <br><br><br><br><div id="mt-signature">
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<span style="color:transparent;font-size:0">01/25/21, 05:05:21 PM</span>
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</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jan 25, 2021 at 3:27 PM Odhiambo Washington <<a href="mailto:odhiambo@gmail.com">odhiambo@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>No new T&Cs are sent, yes. But It is *assumed* that you have read and understood them before you make the move/change.</div><div><br></div><div>To me, the keyword here is CHANGE. You initiate the CHANGE and you consciously know what you are leaving.</div><div>Actually, you have known all along that that's how UnlimiNET works, no? You said you have used it for a long time.</div><div>You also know that if you do not renew your tariff within three days after the expiry, you lose all bundles that you had, right?</div><div><br></div><div>I am also on unlimiNET, the 2,000 one.</div><div><br></div><div><span style="color:rgb(32,33,36);font-family:Roboto,"Helvetica Neue",sans-serif,NotoColorEmoji,"apple color emoji","windows emoji","windows symbol";font-size:14px;letter-spacing:0.2px;white-space:pre-wrap;background-color:rgb(226,228,229)">You are currently using UnlimiNET 2000 Monthly Plan, <b>valid until 05-02-21 10:06</b>. Balance is 342269 MB data, 1590 Minutes to all networks and 264592 SMS</span><br></div><div><span style="color:rgb(32,33,36);font-family:Roboto,"Helvetica Neue",sans-serif,NotoColorEmoji,"apple color emoji","windows emoji","windows symbol";font-size:14px;letter-spacing:0.2px;white-space:pre-wrap;background-color:rgb(226,228,229)"><br></span></div><div>I know that should I not renew within three days of expiry, I will lose all those bundles. They are rightfully mine because I bought them with my own money, but T&Cs apply, no???</div><div>It's more like you've bought milk, taken it home, and did not use it all until the expiry date. It gets rotten and you discard it in the sink :-(</div><div><br></div><div>We have nothing on the MNOs because of the existence of the T&Cs. But guess what? Even on the website for Airtel KE, those T&Cs are NOT published.</div><div>So do we conclude that they're not there?? I am not sure on whose side the burden of proof will be.</div><div>I never saw any T&Cs when I took up my tariff. I just assumed they exist somewhere, published for us to read before taking up service. </div><div><br></div><div>I also doubt anyone would (waste) time reading them, the same way we do with all other services.<br></div><div><br></div><div>KICTANet should hire lawyers to deal with these MNOs once and for all.</div><div><br></div><div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, 25 Jan 2021 at 14:55, Twahir Hussein Kassim <<a href="mailto:twahir@hussein.me.ke" target="_blank">twahir@hussein.me.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div>Thank you for bring on the <b>fine print </b>angle but before I venture on that line let me clarify that, upon sign-on for a new tariff no new T & C are forward, be it by message or otherwise. The sign-on is as simple as a pay for new bundles no reference is made to anything apart from you noting the subtraction of what you had.</div><div dir="auto"><br></div><div dir="auto">Back to the <b>fine print</b> issue; assuming that it is there. This has been discussed in this list one time too many! The dishonesty of corporates when it gets to fine print is disgusting to say the least. For the simplest of things they would put in some fine print in some technical law-jargon which not many would note until they have been bitten. It's time corporate started acting honestly.</div><div dir="auto"><br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">On Mon, Jan 25, 2021, 2:24 PM Odhiambo Washington <<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, 23 Jan 2021 at 14:52, Twahir Hussein Kassim via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Listers,<div><br></div><div>Picture this...</div><div>You go to your favourite supermarket, BUY a packet of milk PAY for it then you realise you actually need more and you go back inside get a carton of milk and pay for it. As you now pack onto your trolley, the cashier picks the packet you earlier bought and tells you OUR POLICY IS THAT you only retain the 1 packet if you buy 1 packet, now that you bought a carton we have to take the 1 packet you earlier bought! OUTRAGEOUS don't you think?</div><div><br></div><div>This is What AIRTEL ACTUALLY DOES! I have been on UNLIMINET 1000 for ages, had accumulated 30+GBs of data and due to my increased usage of calls decided to upgrade to UNLIMINET 2000. PAP all the 30+ GB were CONFISCATED as POLICY HAS IT that you only carry forward GBs on the same tariff! Mind you I HAD BOUGHT and accumulated the 30+ GBs... </div><div style="text-align:center"><img src="cid:ii_kk9n2byv0" alt="Capture.PNG" width="471" height="287" style="margin-right: 0px;"><br></div><div style="text-align:center"><a href="https://www.youtube.com/watch?v=0FWfetpm_V0" rel="noreferrer" target="_blank">https://www.youtube.com/watch?v=0FWfetpm_V0</a><br></div><div style="text-align:left"><br></div><div style="text-align:left">Airtel should be honest and state <span style="font-family:Calibri,sans-serif;font-size:11pt"><b>#SwitchTOAirtel and #LoseWhatYouPayFor</b></span></div><div style="text-align:left"><br></div><div style="text-align:left">Telcos are getting out of hand! First it was SAFARICOM repossessing numbers now its Airtel taking what is NOT theirs, once one has bought something that thing is NO LONGER the sellers but its ownership has moved to the buyer!</div><div style="text-align:left"><br></div><div style="text-align:left">So very disappointed in AIRTEL, I used to believe they <b><font size="4">WERE </font></b>the honest network (past tense!)!</div><div style="text-align:left"><br></div><div style="text-align:left">Twahir</div></div></blockquote><div><br></div><div></div></div><div><br></div><div>Your analogy is only correct until the point where the T&Cs are brought to the table.</div><div>So, according to me, the problem here is simple - you did NOT read their T&Cs.</div><div>Even Safaricom used to do this with some bundle that they had and TBH, I don't remember anyone complaining about it.</div><div><br></div><div>Now we just need to find out if Telkom and JTL are the exceptions in this saga. I highly doubt it.</div><div><br></div><div>When you _CHANGE_ a tariff, it only makes sense that you want your new service level to adhere to the new tariff, not to the old and the new - the old ceases, the new takes over.<br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254 7 3200 0004/+254 7 2274 3223<br>"<span style="font-size:12.8px">Oh, the cruft.</span><span style="font-size:12.8px">", </span><span style="font-size:12.8px">grep ^[^#] :-)</span></div></div></div></div></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254 7 3200 0004/+254 7 2274 3223<br>"<span style="font-size:12.8px">Oh, the cruft.</span><span style="font-size:12.8px">", </span><span style="font-size:12.8px">grep ^[^#] :-)</span></div></div></div></div></div></div></div></div></div>
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