[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Mon Jun 25 08:39:43 EAT 2018

Good Morning,

Has anyone else noticed they cant pick SIM contacts to use when sending
MPESA?

I have tried with 2 Phones, One an Android smart phone and a Nokia feature
phone. All was working well until early last week.

Have a great week ahead.

Denis

On Thu, Jun 14, 2018 at 2:16 PM Kevin Kamonye via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Good Afternoon Wachira,
>
> Every time I would want to praise Safaricom for the good service that you
> provide, you go and do some nasty business to me.
>
> Kindly follow up on SR-10STCSP3.
>
> Otherwise my current opinion is that your company is just another thieving
> enterprise.
>
> Regards,
>
> Kevin
>
> On 13 June 2018 at 11:48, Wachira Kang'aru via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> @Walubengo,
>>
>> Thank you for the feedback and the kind words.
>>
>> @Keith and Collins, I have picked up the issues you have raised. I will
>> share with the team for a resolution.
>>
>>
>>
>> Asanteni
>>
>>
>>
>> Wachira Kangaru
>>
>> Head of Department,
>>
>> Corporate Communications
>>
>>
>>
>> Safaricom House, Waiyaki Way
>>
>> P.O. Box 66827-00800
>>
>> Tel: +254 722 00 5362
>>
>> Twitter: @wkangaru
>>
>>
>>
>>
>> On Wed, 13 Jun 2018 at 08:13, Collins Areba via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> Just a quick feedback on county no 23:
>>>
>>> Lodwar: 4G works. (surprisingly well)
>>>
>>> Lorungum: about 45 clicks due west on your way to UG: 3G works. In
>>> between, spotty cell reception.
>>>
>>> Katilu, almost a hundred clicks due south of Lodwar has zero network.
>>> patchy Edge signal.
>>>
>>> Otherwise all good up here.
>>>
>>> Regards,
>>>
>>> Collins Areba,
>>> Kilifi, Kenya.
>>> Tel: +*254 707 750 788* / *0731 750 788*
>>> Twitter: @arebacollins.
>>> Skype: arebacollins
>>> On 13 Jun 2018, 12:42 AM +0300, Keith Andere via kictanet <
>>> kictanet at lists.kictanet.or.ke>, wrote:
>>>
>>> This is excellent feedback Barrack.
>>>
>>> Good to know they delivered beyond expectations. Parts of limuru still
>>> have signal (both voice and data) challenges but najua wanaweza bado.
>>>
>>> Serikali read safaricom tafadhali.
>>>
>>> Regards,
>>>
>>> Keith.
>>>
>>> On Tue, 12 Jun 2018, 18:17 Barrack Otieno via kictanet, <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> Hi Listers,
>>>>
>>>> In June 2017 i raised an issue during the talk to Safaricom debate with
>>>> regard to poor signal from Kisamese (Ole Polos division). I am happy to
>>>> report that Safaricom went beyond my expectations and we actually have a 3
>>>> G signal. I am able to work comfortably from the location. Thanks Steve
>>>> Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please
>>>> consider other areas in mashinani as well.
>>>>
>>>> Best Regards
>>>>
>>>> On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <
>>>> otieno.barrack at gmail.com> wrote:
>>>>
>>>>> Hi Walu,
>>>>>
>>>>> Many thanks for this discussion. I also appreciate the kind gesture
>>>>> from the Safaricom to engage the general public, this is a great way
>>>>> to start the year and we hope it continues the same way.
>>>>>
>>>>> My question regards mobile signal coverage of Kisamese and Olepolos
>>>>> areas which are within 50 Kilometres from Nairobi. The quality of the
>>>>> signal is very poor yet there is a growing urban populace. I had
>>>>> raised this issue with Safaricom Customer service and they promised to
>>>>> work on it but it has been a year waiting for some positive feedback.
>>>>> Can our good friends at Safaricom do something about the blind spots
>>>>> and strengthening of 3 G in the area?
>>>>> By extension coverage is very bad and non existent as you move further
>>>>> towards Magadi in particular Oltepesi and Tinga areas. I hope to get
>>>>> some feedback on the plans Safaricom has to boost the signal in this
>>>>> area.
>>>>>
>>>>> I will be back with more questions
>>>>>
>>>>> On 2/6/17, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke>
>>>>> wrote:
>>>>> > Greetings Listers,
>>>>> > Hope you had a lovely weekend and ready for this week's
>>>>> 'Talk-2-Safaricom'
>>>>> > online deliberations. Going straight into today's theme, we want you
>>>>> to
>>>>> > share  your experiences, challenges, proposed solutions with regard
>>>>> to
>>>>> > Safaricom Servicesalong any of the following lines:
>>>>> >
>>>>> > a) Affordability - (of Bandwidth, Databundles, SMS, Over The Top
>>>>> Services )
>>>>> >
>>>>> > b) Quality of Service - (Congestion,Dropped Calls, 2G, 3G, 4G)
>>>>> >
>>>>> > c) Data Protection & Intermediaryliability- (Premium Service
>>>>> Providers,
>>>>> > Unsolicited sms, KRA & MPESA accounts)
>>>>> >
>>>>> > d) Privacy Issues -As the largest ISP,how is Safcom handling
>>>>> Censorship
>>>>> > threats, Child online Protection from harmfulcontent, Security
>>>>> Cameras,
>>>>> > etc)
>>>>> >
>>>>> >
>>>>> > The floor is open and we have only today.  So better start talking
>>>>> since
>>>>> > tomorrow we move on to competition issues.
>>>>> > -walu.
>>>>> >
>>>>> > -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues
>>>>> Day,
>>>>> >
>>>>> > 3. Innovators, Innovations & Suppliers Day,
>>>>> >
>>>>> > 4. Infrastructure & Universal Access Day,
>>>>> >
>>>>> >
>>>>> >
>>>>> > 5. Technology & Elections Day
>>>>> >
>>>>> > 6. Emerging Issues+AOB
>>>>> >
>>>>>
>>>>>
>>>>> --
>>>>> Barrack O. Otieno
>>>>> +254721325277
>>>>> +254733206359
>>>>> Skype: barrack.otieno
>>>>> PGP ID: 0x2611D86A
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Barrack O. Otieno
>>>> +254721325277
>>>> +254733206359
>>>> Skype: barrack.otieno
>>>> PGP ID: 0x2611D86A
>>>>
>>>>
>>>>
>>>>
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>>
>>
>> --
>>
>>
>>
>> It is impossible to defeat an ignorant man in argument. - William G.
>> McAdoo
>>
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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