[kictanet] CA gazettes rules to check telco firms’ quality of service

[Victor Kapiyo]

The communications sector regulator has gazetted new guidelines to measure
the quality of mobile phone services in what will force operators to be
more accountable to customers.

The Communications Authority of Kenya (CA) will now require operators to
submit data on network performance more regularly as well as assess the
quality of SMS and Internet services, placing a premium on customer
feedback.

https://www.businessdailyafrica.com/corporate/companies/CA-gazettes-rules-to-check-telco-firms--quality-of-service/4003102-4319122-10e8cq5z/index.html

CA Sector guidelines
http://ca.go.ke/index.php/sector-guidelines
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