[kictanet] Day 3 of Talk to the Senate (2017-2022 Priorities)

[S.M. Muraya]

Kanini,

Executives are likely to fire a CIO who gets in their way, depending on if
their agendas align. So much still depends on CEOs in Counties and State
Depts/Corporations.

If a CIO is not into foul politics, they will deliver efficiency + online
accessibility while the CCO will deliver on premise hospitality + online
responses.

On Feb 7, 2018 10:50 AM, "kanini mutemi via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

@Muraya,

These are really good proposals. I even see a legislative opportunity for
the Senate to entrench the CCO and CIO positions in counties. What you
describe paints such a glorious dawn in accountability and transparency in
governance and actual involvement of the people. Thank you.

On 7 Feb 2018, at 10:41, S.M. Muraya via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

Good Morning, Kanini, et al,

(b) How can we leverage on ICT to achieve effective public participation?

CRMs must be deployed within every county. The data centers can/should be
centralized, backed up, elsewhere in Kenya, but mini data centers (fitting
in 2 or 3 different containers) should be within county premises.

County residents should be able to locally access and provide information,
not just via the web, but via physical, digital displays or dashboards in
county offices.

ERP (Enterprise Resource Planning) are *internal* tools to manage/track
internal resources (assets).

CRMs' on the other hand are designed to enable more engagement with "
*outsiders*", that is citizens/customers, to track service delivery
matters  such as workflows, case management, etc.

For example, through a County CRM, a citizen/resident may be able to
electronically report a leaking sewer pipe/waste causing cholera at the
market eatery it passes through.

Google searches..

(i) "CRM go.ke"
Sadly, ERP (revenue collection not service delivery requirements or
results) links show up.

(ii) Google "CRM gov.za"
..including page 2 of the results, come up for one of the best managed
cities in South Africa.

Cape Town is still ahead of Nairobi even if they have a major water problem
due to miscalculated policies.

How can we begin to find "CRM go.ke" results online?

(i) Create via legislation, Chief Customer Officer and Chief Information
Officer positions.

Role of these two officers will include charting the way forward in their
counties in procuring CRMs' (which help provide feedback on service
delivery, after County executives have collected, allocated revenues).

(ii) CRM tenders should be advertised online, 90 days prior, to the
selection of interested local firms. Local firms which understand the
culture of locals in those particular counties.

In one county, the CRM needs to help track illegal breweries, in another,
cattle rustling, in the other, blowing up of telco masts (destruction of
public utilities).

These are not the kind of tenders to be dished out at night clubs or hotels.



On Feb 7, 2018 9:12 AM, "kanini mutemi via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> Dear Listers,
>
> Welome to the third and final day of the Talk to the Senate series. We
> have discussed at length the challenges facing the counties and made
> exciting proposals for a brighter future. We will culminate this discussion
> with an earnest look at how we can foster engagements between the ICT
> community and the legislature (think, effective public participation). The
> proposals we come up with could very easily be adopted into a Public
> Participation Bill that would dictate how counties are to conduct public
> participation, talk about killing two birds with one stone.
>
> Please indulge me in answering the following questions–
>
> (a) What constitutes effective public participation?
>
> (b) How can we leverage on ICT to achieve effective public participation?
>
> (c) Please give proposals on engagements you would like to see between the
> ICT community and the Senate ICT Committee.
>
>
> Let us finish strong!
>
>
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> Twitter: http://twitter.com/kictanet
> Facebook: https://www.facebook.com/KICTANet/
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
> ailman/options/kictanet/murigi.muraya%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
> _______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Twitter: http://twitter.com/kictanet
Facebook: https://www.facebook.com/KICTANet/

Unsubscribe or change your options at https://lists.kictanet.or.ke/m
ailman/options/kictanet/kaninimutemi%40gmail.com


The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.



_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet
Twitter: http://twitter.com/kictanet
Facebook: https://www.facebook.com/KICTANet/

Unsubscribe or change your options at https://lists.kictanet.or.ke/m
ailman/options/kictanet/murigi.muraya%40gmail.com

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20180207/a0bbc0a7/attachment.htm>