[kictanet] M-Pesa is a critical resource that should never fail

[Kevin Kamonye]

Walu, Barrack,


We may not avoid failure with technical systems, but we surely should not
> be left without feasible alternatives in this day and age. Informing
> subscribers that "the database has refused" is incredible, particularly
> coming from a company that nets a profit of around Sh5 billion per month.


Simply put, I will know that MPESA is finally in the right hands once I see
that there is at least proper and well coordinated communication during
these downtimes. Broadcast a memo to all media houses to alert as a
breaking news. Alert the agents. Use AI to alert all subscribers in order
of frequency of use.

If it is down it is down so work to contain the damage to your subscribers
as you very well know that they do not have credible alternatives
otherwise. This denial mentality is childish.

It should only take a max of 5 secs to know that the system is not ok with
today's monitoring systems, if well configured of course.

Regards,

Kevin

ᐧ

On Tue, 11 Dec 2018 at 11:24, Barrack Otieno via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Listers
>
> In Summary
>
>     M-Pesa has grown from an option to literally being a must-have
> financial service for millions of Kenyans. It has also become
> integrated in the lifestyles of Kenyans in terms of paying for
> anything, ranging from groceries to school fees and even bribes.
>     With over 25 million mobile money subscribers, the platform's
> going down translates into the economy slowing down.
>     The regulator must require additional and external information
> security checks to provide assurance that the potential risks and
> threats have been identified and mitigated.
>     The regulator should also demand that Safaricom facilitate
> business continuity for its subscribers rather than telling them to be
> patient until services are restored.
>
> https://mobile.nation.co.ke/blogs/1949942-4889230-6roifmz/index.html
>
> It would be interesting to know what is in the mind of listers.
>
> Best Regards
>
> --
> Barrack O. Otieno
> +254721325277
> +254733206359
> Skype: barrack.otieno
> PGP ID: 0x2611D86A
>
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