[kictanet] Airtel Plans Africa Exit

simon njoroge snjoro45 at gmail.com
Sat Jan 28 09:55:36 EAT 2017


Hi

At what point do the strategy of the failing company get blamed?

Am sure am not alone in using the competition only to be disappointed by
them even on the basics like access to customer service

Regards
Simon




On 28 Jan 2017 9:31 a.m., "Ali Hussein via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

Ahmed

Respectfully I disagree.

What some people call Market Failure I call Market Dominance. Dominance
here means that one works for it. Hard. And earns it. As opposed to a
Monopoly which one is given freely. Like Kenya Power. And the assumptions
that customers will go for services or products purely based on price is a
fallacy. If this were the case Apple as a company would have died a long
time ago. And it almost died once. But it reinvented itself.

We need to interrogate this issue deeply. For example let's start first
with interrogating the 'Dominance' Report that was supposed to have been
out by now. Rachel of CA can maybe advise us on this.

Customers are unforgiving towards mediocrity. Instead of blaming a
'Dominant' player or regulation let's address this issue holistically:-

1. Is the 'Dominant' player abusing its powers? There are remedies to this.
2. Are regulatory forces skewed to one player?
3. What are customers really looking for?
4. Is the country economic dynamics big enough to accommodate more than
three telcos?

*Ali Hussein*
*Principal*
*Hussein & Associates*
+254 0713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim

"We are what we repeatedly do. Excellence, therefore, is not an act but a
habit."  ~ Aristotle


Sent from my iPad

On 28 Jan 2017, at 8:54 AM, Ahmed Mohamed Maawy <ultimateprogramer at gmail.com>
wrote:

Ali,

Not only are we seeing unfair advantage accorded to specific players, I
think the consumers may need to be aware that they also need to themselves
take the step to invest in competing alternatives (is it that the consumers
are not aware of the implications - or is it that they plain decide to join
the wave).

Why I play the consumer card here is because - by experience - players like
Airtel have always offered better service charges for a number of services
they offer - including Airtel Money, Monthly bundled plans, etc etc.
Sometimes it even made sense to get a monthly bundle from Airtel (across
all networks) because its cheaper in the long run.

Frankly consumers lack of support for competing alternatives demonstrates
that consumers complain a lot about unfair service provision but take no
steps to make it better in the long run - in light of the fact that in such
circumstances investing in competition is actually even a cheaper short
term option easily available.

On Sat, Jan 28, 2017 at 8:38 AM, Ali Hussein via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Listers
>
> Another one bites the dust?
>
> I'm really curious as to whats going on in the Telco sector.
>
> Bharti Airtel has announced that it will be exiting 14 African countries
> within a year. The affected countries include: Chad, Congo, Gabon, Ghana,
> Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania,
> Uganda and Zambia.
>
> The telecom operator is faced with poor performance across those markets.
> Two years ago, when Airtel began talks to sell off its operations in
> Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange
> <http://mobilityarena.com/airtel-not-exiting-africa-despite-talks-to-sell-4-networks-to-orange/>,
> the company had stated that it wouldn’t be exiting Africa.
> Airtel plans Africa exit
> <http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/>
>
> Is the African market too competitive or is the regulatory environment
> skewed towards a few players?
>
> *Ali Hussein*
>
> *Principal*
>
> *Hussein & Associates*
>
>
>
> Tel: +254 713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
>
>
> 13th Floor , Delta Towers, Oracle Wing,
>
> Chiromo Road, Westlands,
>
> Nairobi, Kenya.
>
> Any information of a personal nature expressed in this email are purely
> mine and do not necessarily reflect the official positions of the
> organizations that I work with.
>
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-- 
*Ahmed Maawy*
Principal Product Management Specialist - Al Jazeera Media Network
Skype: ultimateprogramer


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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors
online that you follow in real life: respect people's times and bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do
not spam, do not market your wares or qualifications.
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