[kictanet] Talk-2-Safaricom, Day 2 of 6:-Competition Issues

[Barrack Otieno]

Hi Walu,

Many thanks for your email, i applaud Safaricom for its aggressive and
smart approach that has made it a leader. My question will be focused
on connecting the unconnected.

1) Is there an effort to tailor make the customer service platform to
include other local languages say, Luhya, Luo or Maa?, i think this
will encourage more citizens who traditionally dont speak English and
or Swahili to embrace telecommunications and or related services.
2) What is Safaricoms experience with Mshwari - payments , defaults in
light of the challenging economic times ?, i am sure this will be an
indicator of the health of the economy. Secondly i am curious to know
the mechanism that is in place to refund people who might have money
on Mpesa or Mshwari and pass on yet their relatives don't claim the
money.
3) On the data front , can we have a status update of the Safaricom
Fibre to the Home Project?, which areas have been covered?, which
areas have not been covered, any challenges the company has faced from
the citizens, county governments and regulators.

Regards

On 2/7/17, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> We wish to thank all those who managed to contribute on Day 1, Consumer
> Issues.  Feel free to throw in some belated questions for Day1 - as long as
> you keep the relevant subject line.
> Today we move onto Day2 issues that deal with competition/ market dominance
> issues.
> The currentdata from CA (Q1, 2016-17) could be a useful guideline for the
> dominance debate.It  gives Safcom the following marketshares:-
>
> a)   Mobile Subscriber population (69% of allsubscribers, closest rival has
> 17.5%)
>
> b)   Voice Traffic (76% of all mobile voice traffic,closest rival is at
> 13.8%)
>
> c)   Data/Internet Subsector, (63.2% ofmobile internet subscriptions,
> closest rival is at 21%)
>
> d)   Mobile Money Transactions ( 81% of allmobile money transactions,
> closest rival is at 16%)
>
>
> I am sure we cannot ask or blame Safaricom for what it may consider a
> successful state of affairs :-)
> So please share your perspective as to whether or not Safaricom is dominant
> in the following sub-sectors and whether or not some intervention is
> required from the regulator in as far as making the market more
> competitive.
>
>
> Lets have your views, floor is open.
> ----thematic areas---1. Consumer Issues Day,
>
> 2. Competition Issues Day,
>
> 3. Innovators, Innovations &Suppliers Day,
>
> 4. Infrastructure & Universal AccessDay,
>
> 5. Technology & Elections Day
>
>
>
>
>
>


-- 
Barrack O. Otieno
+254721325277
+254733206359
Skype: barrack.otieno
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