[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

[Kevin Kamonye]

Hello Stephen,

My issue is with the data products pricing and durability. I yearn for the
peace of only managing one SIM please..

Otherwise, well done overall.

Kevin

On 6 February 2017 at 13:35, Walubengo J via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Thnx Steve for you input.
>
> Listers, you have heard from Safaricom itself.
>
> Fungua roho and offload those questions that have been bothering you.
>
> I do have a few myself:
>
> 1.  Affordability.  The idea that bundles are cheap
> <http://www.safaricom.co.ke/personal/my-internet/new-to-the-internet/data-plans> e.g
> 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to
> 1,500Ksh or 15$ per month for 4.5GB of data.  If I watched an educational
> movie or downloaded some serious research data or software, this volume of
> data can disappear in 5minutes.  Meaning, 15$ gone in 5 minutes!
>
> My conclusion is that data bundles are not cheap - unless you are simply
> tweeting the whole day.  How can Safaricom give Kenyans a better data
> bundle-price mix that encourages more value adding activities rather than
> just social-media activities?
>
> 2.  On  Child Online Protection(COP); As the largest 'ISP' in Kenya, what
> modalities do you have for parents to control and protect kids from adult,
> terrorist or other harmful content?  Do you have something equivalent to
> DSTV parental control for mobile devices?
>
> Ni hayo tu for now.
> ----
> Meanwhile Listers, plse send out your questions for recording, Safaricom
> will then compile comprehensive responses towards the end of the week.
>
> walu.
>
>
> ------------------------------
> *From:* Stephen Chege <SChege at Safaricom.co.ke>
> *To:* Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <
> kictanet at lists.kictanet.or.ke>
> *Sent:* Monday, February 6, 2017 11:22 AM
> *Subject:* RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
> - Consumer Issues
>
> Hi everyone,
>
> I’m  Steve Chege Director - Corporate Affairs at Safaricom. I have over
> the years interacted with many of you, our parent Ministry and Regulator on
> diverse industry issues. I have also been a member of this list and indeed
> the community for some time now and follow closely the industry discussions
> especially issues raised about Safaricom. Through this engagement I hope to
> shed more light on a number of issues and empower you to discuss Safaricom
> with the right information, answer your questions and share our position on
> a number of industry issues. Therefore as we kick off this engagement I
> would like to thank you in advance and say I look forward to an open
> engagement.
>
> As Grace and Walu  said last week, with guidance from the KICTANET team,
> we hope to host a cocktail evening in the next few weeks where we can have
> another opportunity to talk face-to-face and possibly cover even more
> questions you may have. This is the first of many such engagements you can
> expect from us going forward.
>
> In the meantime, we look forward to your questions and will respond to
> them with as much detail as we can.
>
> Thanks and looking forward to hearing from you,
>
> Steve
>
>
> *From:* kictanet [mailto:kictanet-bounces+schege=safaricom.co.ke at lists.
> kictanet.or.ke] *On Behalf Of *Walubengo J via kictanet
> *Sent:* Monday, February 06, 2017 08:28
> *To:* Stephen Chege
> *Cc:* Walubengo J
> *Subject:* [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) -
> Consumer Issues
>
> Greetings Listers,
>
> Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom'
> online deliberations. Going straight into today's theme, we want you to share
>  your experiences, challenges, proposed solutions with regard to Safaricom
> Services along any of the following lines:
>
> a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services
> )
> b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)
> c) Data Protection & Intermediary liability- (Premium Service Providers,
> Unsolicited sms, KRA & MPESA accounts)
> d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship
> threats, Child online Protection from harmful content, Security Cameras,
> etc)
>
> The floor is open and we have only today.  So better start talking since
> tomorrow we move on to competition issues.
>
> -walu.
>
> -Rest of the Programme-
> 1. Consumer Issues Day,
> 2. Competition Issues Day,
> 3. Innovators, Innovations & Suppliers Day,
> 4. Infrastructure & Universal Access Day,
> 5. Technology & Elections Day
> 6. Emerging Issues+AOB
>
>
> ------------------------------
> *Note:*
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>
>
>
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