<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;color:#0b5394">Hello Stephen, </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;color:#0b5394"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;color:#0b5394">My issue is with the data products pricing and durability. I yearn for the peace of only managing one SIM please..</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;color:#0b5394"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;color:#0b5394">Otherwise, well done overall.</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="font-size:small;font-family:arial,helvetica,sans-serif;color:rgb(11,83,148)">Kevin</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On 6 February 2017 at 13:35, Walubengo J via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807777"><span>Thnx Steve for you input.</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807778"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807728"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807779">Listers, you have heard from Safaricom itself.</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807740"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807960"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807959">Fungua roho and offload those questions that have been bothering you.</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807741"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807783"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808497">I do have a few myself:</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807742"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807784">1. Affordability. The idea that <a class="m_-3958542402935659604edited-link-editor" href="http://www.safaricom.co.ke/personal/my-internet/new-to-the-internet/data-plans" target="_blank">bundles are cheap</a> e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes!</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808202">My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? </span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808430">2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices?</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808490">Ni hayo tu for now.</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span>----</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808479">Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week.</span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span><br></span></div><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807785" dir="ltr"><span>walu.</span></div><div class="m_-3958542402935659604qtdSeparateBR" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807657"><br><br></div><div class="m_-3958542402935659604yahoo_quoted" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807661" style="display:block"> <div style="font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807660"> <div style="font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807659"> <div dir="ltr" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807658"> <font size="2" face="Arial" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807662"> <hr size="1" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807964"> <b><span style="font-weight:bold">From:</span></b> Stephen Chege <<a href="mailto:SChege@Safaricom.co.ke" target="_blank">SChege@Safaricom.co.ke</a>><br> <b id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808363"><span style="font-weight:bold" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808362">To:</span></b> Walubengo J <<a href="mailto:jwalu@yahoo.com" target="_blank">jwalu@yahoo.com</a>>; KICTAnet ICT Policy Discussions <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> <br> <b><span style="font-weight:bold">Sent:</span></b> Monday, February 6, 2017 11:22 AM<br> <b><span style="font-weight:bold">Subject:</span></b> RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues<br> </font> </div><div><div class="h5"> <div class="m_-3958542402935659604y_msg_container" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807796"><br><div id="m_-3958542402935659604yiv3374151574"><div id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807795">
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807989"><span style="font-size:10.5pt" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_808515">Hi everyone,</span></div>
<div class="m_-3958542402935659604yiv3374151574MsoNormal" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807797"><span style="font-size:10.5pt"> </span></div>
<div class="m_-3958542402935659604yiv3374151574MsoNormal" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807793"><span style="font-size:10.5pt" id="m_-3958542402935659604yui_3_16_0_ym19_1_1485702356234_807792">I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues.
I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you
to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. </span></div>
<div class="m_-3958542402935659604yiv3374151574MsoNormal"><span style="font-size:10.5pt"> </span></div>
<div class="m_-3958542402935659604yiv3374151574MsoNormal"><span style="font-size:10.5pt">As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to
talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward.</span></div>
<div class="m_-3958542402935659604yiv3374151574MsoNormal"><span style="font-size:10.5pt"> </span></div>
<div class="m_-3958542402935659604yiv3374151574MsoNormal"><span style="font-size:10.5pt">In the meantime, we look forward to your questions and will respond to them with as much detail as we can. </span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal"><span style="font-size:10.5pt">Thanks and looking forward to hearing from you,</span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal"><span style="font-size:10.5pt">Steve</span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal"><a rel="nofollow" shape="rect" name="m_-3958542402935659604__MailEndCompose"><span style="font-size:11.0pt"> </span></a></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> kictanet [mailto:<a href="mailto:kictanet-bounces%2Bschege" target="_blank">kictanet-bounces+<wbr>schege</a>=<a href="mailto:safaricom.co.ke@lists.kictanet.or.ke" target="_blank">safaricom.co.ke@lists.<wbr>kictanet.or.ke</a>]
<b>On Behalf Of </b>Walubengo J via kictanet<br clear="none">
<b>Sent:</b> Monday, February 06, 2017 08:28<br clear="none">
<b>To:</b> Stephen Chege<br clear="none">
<b>Cc:</b> Walubengo J<br clear="none">
<b>Subject:</b> [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues</span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="background:white"><span>Greetings Listers,</span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="background:white"><span>Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to s</span><span>hare
your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines:</span><span></span></div>
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<div id="m_-3958542402935659604yiv3374151574yui_3_16_0_ym19_1_1486141563425_44177">
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white">
<span>a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )</span><span></span></div>
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<span>b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)</span><span></span></div>
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<span>c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)</span><span></span></div>
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<span>d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc)</span><span></span></div>
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<span>The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. </span><span></span></div>
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<span>-walu.</span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>-Rest of the Programme-</span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>1. Consumer Issues Day, </span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>2. Competition Issues Day, </span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>3. Innovators, Innovations & Suppliers Day, </span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>4. Infrastructure & Universal Access Day, </span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>5. Technology & Elections Day </span><span></span></div>
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<div class="m_-3958542402935659604yiv3374151574MsoNormal" style="line-height:16.0pt;background:white"><span>6. Emerging Issues+AOB</span><span></span></div>
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