[kictanet] Talk to Safaricom! -Detailed Program, Kick off Monday 6th Feb 2017

Fri Feb 3 17:12:24 EAT 2017

Listers,
As GG mentioned, find attached the proposed outline of our discussions next week. Plse free to suggest anything you feel we may have left out and we see how and if we can accommodate it.
Talk2Safcom- Thematic Areas

1. Consumer Issues Day, 

2. Competition Issues Day, 

3. Innovators Day, 

4. Infrastructure & Universal AccessDay, 

5. Technology & Elections Day 

Days 1 (Monday) - Consumer Issues 

Guideline:Share  your experiences and challenges with regard to Safaricom Servicesalong the following topics

a) Affordability (of Bandwidth, Databundles, SMS, Over The Top Services )

b) Quality of Service(Congestion,Dropped Calls, 2G, 3G, 4G)

c) Data Protection & Intermediaryliability (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)

d) Privacy Issues-As the largest ISP,how is Safcom handling Censorship threats, Child online Protection from harmfulcontent, Security Cameras, etc)

Day 2 (Tuesday)- Competition Issues

Guideline:Share your perspective as to whether or not Safaricom is dominant in thefollowing sub-sectors and whether some intervention is required from theregulator.

Dominance Debate on - 

a) Voice subsector,

b)  Data Subsector, 

c) Mobile Money (MPESA)subsector

Day 3(Wednesday):-Innovators andInnovations

Guideline:Safaricom has been quite innovative and keeps coming up with new ways of doingthings. As an innovator/developer, tell us your experiences with regard toSafaricom Innovation ecosystem.

a) Is the development platform and APIsufficiently open?

b) Are the issues to do withIntellectual property /Patents clear enough

c) Whereas the gain-sharing agreementsare private and confidential, how can they be made better?

d) What is Safcom take on Bitcoin/Blockchaintechnologies?

Day 4(Thursday):-Infrastructure &Universal Access

Guideline:Safaricom continues to expand its network beyond urban areas.  What hasbeen your experience of Safaricom services in semi-urban and rural areas ofKenya?

a) Rural area:-Voice quality, InternetAccess(bandwidth), Mobile Money (MPESA)

b) Safaricom contributes to theUniversal Service Fund to extend communications to underserved areas- how hasthis impacted your rural communities?

Day 5 (Friday): Technology &Elections

Guideline:As we go into elections, Safaricom is likely to be one of the Technology providersfor IEBC. What are the concerns of users/citizens on this matter?

a) What assurances are there that theresults transmitted are safe and secure?

b) What are the chances of failure inthe transmission system?

c) Should the result transmission systembe mobile (GSM) -based or should we go Satellite or both?

d) Will Safcom shut down their internetduring elections?

Day 6:(Saturday)-Emerging Issues/OpenDay-

Guideline:Are there any other issues that have risen from the discussions or may not havebeen covered in the previous five days?

a) List topics for future considerations.

--ends--

walu. 

      From: Grace Githaiga via kictanet <kictanet at lists.kictanet.or.ke>
 To: jwalu at yahoo.com 
Cc: Grace Githaiga <ggithaiga at kictanet.or.ke>
 Sent: Thursday, February 2, 2017 9:46 AM
 Subject: [kictanet] Talk to Safaricom!

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Good morning Listers
Now, the question of Safaricom has been raised on this list many times including in the latest Airtel exiting Africa debate.
We have been speaking with Steve Chege, the ‎Director Corporate Affairs at  Safaricom on the need to provide information/ answers to some of the issues that have been raised, and in particular those that are raised over and over again. He is agreeable and positive on the need to provide information so that we stop speculating or sometimes draw conclusions which may not necessarily be correct. 
KICTANet will this year endeavor to engage with your operators and we are glad to announce that Safaricom has agreed to take this up. Steve, together with his team will field your questions. We also hope to hold a cocktail at a date to be announced later, where Safaricom will further respond to questions that you will deem not answered. 
This is the plan:Walu will moderate the debate for five days starting Monday next week February 6, 2017. 
Accordingly, he will provide us with the program tomorrow. Once the debate is over, he will hand over to Steve and team, who will in turn provide comprehensive answers.
Listers, this is your opportunity to engage with your service provider in an honest manner. Let us remember how we engage. We focus on issues! #Talk to Safaricom !
Looking forward to a stimulating debate. Over to you Walu.
Best regards

Githaiga, Grace

Co-Convenor
Kenya ICT Action Network (KICTANet)
Twitter:@ggithaiga
Tel: 254722701495
Skype: gracegithaiga
Linkedin: https://www.linkedin.com/in/gracegithaiga
www.kictanet.or.ke

"Change only happens when ordinary people get involved, get engaged and come together to demand it. I am asking you to believe. Not in my ability to bring about change – but in yours"---Barrack Obama.

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