[kictanet] Permission Marketing and misuse of customer data by Telcos
Ali Hussein
ali at hussein.me.ke
Tue Nov 15 09:24:37 EAT 2016
Barrack
You are absolute right on that. I have done my part I guess the rest is up to Safaricom to engage further. I'm sure some of their executives are on the list.
Over to them..
Ali Hussein
Principal
Hussein & Associates
+254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
> On 15 Nov 2016, at 8:58 AM, Barrack Otieno <otieno.barrack at gmail.com> wrote:
>
> Hi Ali,
>
> I miss the days when Safaricom led by the CEO would engage the public
> directly on issues such as this. The response is good but not
> different from our colleagues from COFEK which has left us confused, i
> think matters of public concern require a public response. The
> institutions also stand to gain when they openly engage with the
> public. What is still unclear is whom do you go to when you have such
> an issue. Based on the conversation on the list, there are many
> aggrieved parties who have been sorted out in varied ways.
>
> Best Regards
>
>> On 11/15/16, Ali Hussein via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>> Rosemary and all
>>
>> Nancy Matimu, Safaricom's Consumer Head of Products has been super
>> responsive to my complaints and I'm happy to say that all the subscriptions
>> that I had purported to have subscribed to have been deleted and monies
>> refunded. Further more Nancy has promised to:-
>>
>> 1. Deal with such complaints with her team.
>> 2. Promised to look into rogue activity by their Content Partners and take
>> stern action against any culprits.
>> 3. Hold a meeting with all their partners at the end of this month to
>> sensitize them and warn them against such rogue activities.
>>
>> I'd encourage all of us to engage her team in rooting out this illegal
>> activity.
>>
>> We need more of these interactions between consumers and companies like
>> Safaricom.
>>
>> Thank you all.
>>
>> Ali Hussein
>> Principal
>> Hussein & Associates
>> +254 0713 601113
>>
>> Twitter: @AliHKassim
>> Skype: abu-jomo
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>>
>> "Discovery consists in seeing what everyone else has seen and thinking what
>> no one else has thought". ~ Albert Szent-Györgyi
>>
>> Sent from my iPad
>>
>>> On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali at hussein.me.ke> wrote:
>>>
>>> Rosemary
>>>
>>> Can't agree with you more. Safaricom has engaged but I feel that this
>>> issue is. Dry widespread. Action needs to be taken..
>>>
>>> Ali Hussein
>>> Principal
>>> Hussein & Associates
>>> +254 0713 601113
>>>
>>> Twitter: @AliHKassim
>>> Skype: abu-jomo
>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>
>>>
>>> "Discovery consists in seeing what everyone else has seen and thinking
>>> what no one else has thought". ~ Albert Szent-Györgyi
>>>
>>> Sent from my iPad
>>>
>>>> On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu
>>>> <chemukoechk at gmail.com> wrote:
>>>>
>>>> Dear Listers,
>>>>
>>>> I have also fallen victim to the gaming charges which were apparently
>>>> approved online. The following must happen:-
>>>>
>>>> 1. Regular updates of all the services one is subscribed to and it should
>>>> not be the responsibility of the user to inquire.
>>>>
>>>> 2. All other suppliers send regular updates on charges for services/goods
>>>> consumed, there is absolutely no reason why charges should be made
>>>> blindly. Telcos el al are not exempt.
>>>>
>>>> 3. Failure to the above then we have the right to take legal action
>>>> against all the parties involved in this rip off. There's clearly an
>>>> abuse of consumer rights and misuse of customers' private information.
>>>>
>>>> Kind regards,
>>>>
>>>> Rosemary Koech-Kimwatu.
>>>>
>>>>
>>>>> On 14 Nov 2016 11:37, "Ali Hussein via kictanet"
>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>> It would really help to get a comment from the following players:-
>>>>>
>>>>> 1. Telcos
>>>>> 2. PRSPs/CSPs
>>>>> 3. Regulator
>>>>>
>>>>> Ali Hussein
>>>>> Principal
>>>>> Hussein & Associates
>>>>> +254 0713 601113
>>>>>
>>>>> Twitter: @AliHKassim
>>>>> Skype: abu-jomo
>>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>>
>>>>>
>>>>> "Discovery consists in seeing what everyone else has seen and thinking
>>>>> what no one else has thought". ~ Albert Szent-Györgyi
>>>>>
>>>>> Sent from my iPad
>>>>>
>>>>>> On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet
>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Looks like this isn't an isolated event, but could point to a more far
>>>>>> reaching abuse of consumer rights. Kindly follow up with your provider
>>>>>> as Ali and I would suggest that the regulators and the licencees
>>>>>> thoroughly investigate this and provide direction.
>>>>>>
>>>>>> Victor
>>>>>>
>>>>>>
>>>>>>> On 14 Nov 2016 11:06, "Collins Areba via kictanet"
>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>> See attached.
>>>>>>>
>>>>>>>> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba
>>>>>>>> <arebacollins at gmail.com> wrote:
>>>>>>>> I have airtel data Sim cards and on inspecting the messages, was
>>>>>>>> subscribed to and receive weekly deductions on some weird competition
>>>>>>>> I hardly would have subscribed. And these are data lines purely used
>>>>>>>> for data.
>>>>>>>>
>>>>>>>>
>>>>>>>>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet"
>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>> Listers
>>>>>>>>>
>>>>>>>>> Good to report that Safaricom has engaged. Hopefully we should
>>>>>>>>> resolve this soon.
>>>>>>>>>
>>>>>>>>> Ali Hussein
>>>>>>>>> Principal
>>>>>>>>> Hussein & Associates
>>>>>>>>> +254 0713 601113
>>>>>>>>>
>>>>>>>>> Twitter: @AliHKassim
>>>>>>>>> Skype: abu-jomo
>>>>>>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> "Discovery consists in seeing what everyone else has seen and
>>>>>>>>> thinking what no one else has thought". ~ Albert Szent-Györgyi
>>>>>>>>>
>>>>>>>>> Sent from my iPad
>>>>>>>>>
>>>>>>>>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Ali,
>>>>>>>>>>
>>>>>>>>>> To say the least this is unethical. It would be great to hear what
>>>>>>>>>> Safaricom has to say about the same.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>> On 11/14/16, WANGARI KABIRU via kictanet
>>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>> Blessed Monday!
>>>>>>>>>>> Is there a chance that you may even be subscribed and not get the
>>>>>>>>>>> prompt and
>>>>>>>>>>> the deductions happen?
>>>>>>>>>>> Is this in the line of Internet "un"Governance whereby your data
>>>>>>>>>>> is mined
>>>>>>>>>>> for high value without your express consent or being
>>>>>>>>>>> paid/compensated for
>>>>>>>>>>> it.
>>>>>>>>>>> Be blessed.
>>>>>>>>>>> Regards/Wangari ---
>>>>>>>>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are
>>>>>>>>>>> Restored
>>>>>>>>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of
>>>>>>>>>>> God on
>>>>>>>>>>> Earth".
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Very unfair, especially when they relegate the responsibility of
>>>>>>>>>>> unearthing
>>>>>>>>>>> if it is a scam to the consumers!
>>>>>>>>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear All
>>>>>>>>>>> I woke up this morning to find myself registered by a Telco for a
>>>>>>>>>>> service I
>>>>>>>>>>> do not want.
>>>>>>>>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>>>>>>>>> subscribed to
>>>>>>>>>>> the SKIZA Tunes service.Your password to log on to
>>>>>>>>>>> www.skiza.safaricom.com
>>>>>>>>>>> is xxxx. [5:59 AM, 11/14/2016] +254 713
>>>>>>>>>>> 601113: Your
>>>>>>>>>>> SKIZA Tune <Customized Skiza Tune> was set successfully.
>>>>>>>>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>>>>>>>>> downloaded
>>>>>>>>>>> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES
>>>>>>>>>>> 1.00
>>>>>>>>>>> daily.To delete dial *811#.
>>>>>>>>>>>
>>>>>>>>>>> I thought these things shouldn't happen anymore?
>>>>>>>>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune
>>>>>>>>>>> when I did
>>>>>>>>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for
>>>>>>>>>>> this? And
>>>>>>>>>>> if I want to unsubscribe/delete then I should dial *811#?
>>>>>>>>>>>
>>>>>>>>>>> Who gave them the permission to subscribe me in the first place?
>>>>>>>>>>>
>>>>>>>>>>> Maybe my phone was hacked and someone registered me by mistake?
>>>>>>>>>>> At this point I'm giving Safaricom the benefit of doubt since just
>>>>>>>>>>> two weeks
>>>>>>>>>>> ago the CEO, Bob Collymore gave us his assurance that such
>>>>>>>>>>> behavior by PRSPs
>>>>>>>>>>> is frowned upon by his organisation.
>>>>>>>>>>> Regards
>>>>>>>>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>>>>>>>>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn:
>>>>>>>>>>> http://ke.linkedin.com/in/
>>>>>>>>>>> alihkassim
>>>>>>>>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road,
>>>>>>>>>>> Westlands,Nairobi,
>>>>>>>>>>> Kenya.
>>>>>>>>>>> Any information of a personal nature expressed in this email are
>>>>>>>>>>> purely mine
>>>>>>>>>>> and do not necessarily reflect the official positions of the
>>>>>>>>>>> organizations
>>>>>>>>>>> that I work with.
>>>>>>>>>>> ______________________________ _________________
>>>>>>>>>>> kictanet mailing list
>>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
>>>>>>>>>>>
>>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>>> https://lists.kictanet.or.ke/
>>>>>>>>>>> mailman/options/kictanet/ arebacollins%40gmail.com
>>>>>>>>>>>
>>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>>> platform for
>>>>>>>>>>> people and institutions interested and involved in ICT policy and
>>>>>>>>>>> regulation. The network aims to act as a catalyst for reform in
>>>>>>>>>>> the ICT
>>>>>>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>>>>>>> development.
>>>>>>>>>>>
>>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>>> behaviors
>>>>>>>>>>> online that you follow in real life: respect people's times and
>>>>>>>>>>> bandwidth,
>>>>>>>>>>> share knowledge, don't flame or abuse or personalize, respect
>>>>>>>>>>> privacy, do
>>>>>>>>>>> not spam, do not market your wares or qualifications.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> _______________________________________________
>>>>>>>>>>> kictanet mailing list
>>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>>>
>>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.co.uk
>>>>>>>>>>>
>>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>>> platform for
>>>>>>>>>>> people and institutions interested and involved in ICT policy and
>>>>>>>>>>> regulation. The network aims to act as a catalyst for reform in
>>>>>>>>>>> the ICT
>>>>>>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>>>>>>> development.
>>>>>>>>>>>
>>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>>> behaviors
>>>>>>>>>>> online that you follow in real life: respect people's times and
>>>>>>>>>>> bandwidth,
>>>>>>>>>>> share knowledge, don't flame or abuse or personalize, respect
>>>>>>>>>>> privacy, do
>>>>>>>>>>> not spam, do not market your wares or qualifications.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Barrack O. Otieno
>>>>>>>>>> +254721325277
>>>>>>>>>> +254733206359
>>>>>>>>>> Skype: barrack.otieno
>>>>>>>>>> PGP ID: 0x2611D86A
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> kictanet mailing list
>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>>
>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>>>>>>>>>
>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>>>>> reform in the ICT sector in support of the national aim of ICT
>>>>>>>>>> enabled growth and development.
>>>>>>>>>>
>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>> behaviors online that you follow in real life: respect people's
>>>>>>>>>> times and bandwidth, share knowledge, don't flame or abuse or
>>>>>>>>>> personalize, respect privacy, do not spam, do not market your wares
>>>>>>>>>> or qualifications.
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> kictanet mailing list
>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>
>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.com
>>>>>>>>>
>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>>>> reform in the ICT sector in support of the national aim of ICT
>>>>>>>>> enabled growth and development.
>>>>>>>>>
>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>> behaviors online that you follow in real life: respect people's
>>>>>>>>> times and bandwidth, share knowledge, don't flame or abuse or
>>>>>>>>> personalize, respect privacy, do not spam, do not market your wares
>>>>>>>>> or qualifications.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>>
>>>>>>> Collins Areba,
>>>>>>> Kilifi, Kenya.
>>>>>>> Tel: +254 707 750 788 / 0731534124
>>>>>>> Twitter: @arebacollins.
>>>>>>> Skype: arebacollins
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> kictanet mailing list
>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>
>>>>>>> Unsubscribe or change your options at
>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com
>>>>>>>
>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>> reform in the ICT sector in support of the national aim of ICT enabled
>>>>>>> growth and development.
>>>>>>>
>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>>>> online that you follow in real life: respect people's times and
>>>>>>> bandwidth, share knowledge, don't flame or abuse or personalize,
>>>>>>> respect privacy, do not spam, do not market your wares or
>>>>>>> qualifications.
>>>>>> _______________________________________________
>>>>>> kictanet mailing list
>>>>>> kictanet at lists.kictanet.or.ke
>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>
>>>>>> Unsubscribe or change your options at
>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>>>>>
>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>>>> for people and institutions interested and involved in ICT policy and
>>>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>> development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>>> online that you follow in real life: respect people's times and
>>>>>> bandwidth, share knowledge, don't flame or abuse or personalize,
>>>>>> respect privacy, do not spam, do not market your wares or
>>>>>> qualifications.
>>>>>
>>>>> _______________________________________________
>>>>> kictanet mailing list
>>>>> kictanet at lists.kictanet.or.ke
>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>
>>>>> Unsubscribe or change your options at
>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.com
>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>>> for people and institutions interested and involved in ICT policy and
>>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>> sector in support of the national aim of ICT enabled growth and
>>>>> development.
>>>>>
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>> online that you follow in real life: respect people's times and
>>>>> bandwidth, share knowledge, don't flame or abuse or personalize, respect
>>>>> privacy, do not spam, do not market your wares or qualifications.
>>
>
>
> --
> Barrack O. Otieno
> +254721325277
> +254733206359
> Skype: barrack.otieno
> PGP ID: 0x2611D86A
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