[kictanet] Permission Marketing and misuse of customer data by Telcos

Tue Nov 15 08:58:24 EAT 2016

Hi Ali,

I miss the days when Safaricom led by the CEO would engage the public
directly on issues such as this.  The response is good but not
different from our colleagues from COFEK which has left us confused, i
think matters of public concern require a public response. The
institutions also stand to gain when they openly engage with the
public. What is still unclear is whom do you go to when you have such
an issue. Based on the conversation on the list, there are many
aggrieved parties who have been sorted out in varied ways.

Best Regards

On 11/15/16, Ali Hussein via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> Rosemary and all
>
> Nancy Matimu, Safaricom's Consumer Head of Products has been super
> responsive to my complaints and I'm happy to say that all the subscriptions
> that I had purported to have subscribed to have been deleted and monies
> refunded. Further more Nancy has promised to:-
>
> 1. Deal with such complaints with her team.
> 2. Promised to look into rogue activity by their Content Partners and take
> stern action against any culprits.
> 3. Hold a meeting with all their partners at the end of this month to
> sensitize them and warn them against such rogue activities.
>
> I'd encourage all of us to engage her team in rooting out this illegal
> activity.
>
> We need more of these interactions between consumers and companies like
> Safaricom.
>
> Thank you all.
>
> Ali Hussein
> Principal
> Hussein & Associates
> +254 0713 601113
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.com/in/alihkassim
>
>
> "Discovery consists in seeing what everyone else has seen and thinking what
> no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
>> On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali at hussein.me.ke> wrote:
>>
>> Rosemary
>>
>> Can't agree with you more. Safaricom has engaged but I feel that this
>> issue is. Dry widespread. Action needs to be taken..
>>
>> Ali Hussein
>> Principal
>> Hussein & Associates
>> +254 0713 601113
>>
>> Twitter: @AliHKassim
>> Skype: abu-jomo
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>>
>> "Discovery consists in seeing what everyone else has seen and thinking
>> what no one else has thought".  ~ Albert Szent-Györgyi
>>
>> Sent from my iPad
>>
>>> On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu
>>> <chemukoechk at gmail.com> wrote:
>>>
>>> Dear Listers,
>>>
>>> I have also fallen victim to the gaming charges which were apparently
>>> approved online. The following must happen:-
>>>
>>> 1. Regular updates of all the services one is subscribed to and it should
>>> not be the responsibility of the user to inquire.
>>>
>>> 2. All other suppliers send regular updates on charges for services/goods
>>> consumed, there is absolutely no reason why charges should be made
>>> blindly. Telcos el al are not exempt.
>>>
>>> 3. Failure to the above then we have the right to take legal action
>>> against all the parties involved in this rip off. There's clearly an
>>> abuse of consumer rights and misuse of customers' private information.
>>>
>>> Kind regards,
>>>
>>> Rosemary Koech-Kimwatu.
>>>
>>>
>>>> On 14 Nov 2016 11:37, "Ali Hussein via kictanet"
>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>> It would really help to get a comment from the following players:-
>>>>
>>>> 1. Telcos
>>>> 2. PRSPs/CSPs
>>>> 3. Regulator
>>>>
>>>> Ali Hussein
>>>> Principal
>>>> Hussein & Associates
>>>> +254 0713 601113
>>>>
>>>> Twitter: @AliHKassim
>>>> Skype: abu-jomo
>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>
>>>>
>>>> "Discovery consists in seeing what everyone else has seen and thinking
>>>> what no one else has thought".  ~ Albert Szent-Györgyi
>>>>
>>>> Sent from my iPad
>>>>
>>>>> On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet
>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>
>>>>> Looks like this isn't an isolated event, but could point to a more far
>>>>> reaching abuse of consumer rights. Kindly follow up with your provider
>>>>> as Ali and I would suggest that the regulators and the licencees
>>>>> thoroughly investigate this and provide direction.
>>>>>
>>>>> Victor
>>>>>
>>>>>
>>>>>> On 14 Nov 2016 11:06, "Collins Areba via kictanet"
>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>> See attached.
>>>>>>
>>>>>>> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba
>>>>>>> <arebacollins at gmail.com> wrote:
>>>>>>> I have airtel data Sim cards and on inspecting the messages, was
>>>>>>> subscribed to and receive weekly deductions on some weird competition
>>>>>>> I hardly would have subscribed. And these are data lines purely used
>>>>>>> for data.
>>>>>>>
>>>>>>>
>>>>>>>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet"
>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>> Listers
>>>>>>>>
>>>>>>>> Good to report that Safaricom has engaged. Hopefully we should
>>>>>>>> resolve this soon.
>>>>>>>>
>>>>>>>> Ali Hussein
>>>>>>>> Principal
>>>>>>>> Hussein & Associates
>>>>>>>> +254 0713 601113
>>>>>>>>
>>>>>>>> Twitter: @AliHKassim
>>>>>>>> Skype: abu-jomo
>>>>>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>>>>>
>>>>>>>>
>>>>>>>> "Discovery consists in seeing what everyone else has seen and
>>>>>>>> thinking what no one else has thought".  ~ Albert Szent-Györgyi
>>>>>>>>
>>>>>>>> Sent from my iPad
>>>>>>>>
>>>>>>>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet
>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>
>>>>>>>>> Hi Ali,
>>>>>>>>>
>>>>>>>>> To say the least this is unethical. It would be great to hear what
>>>>>>>>> Safaricom has to say about the same.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>> On 11/14/16, WANGARI KABIRU via kictanet
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>> Blessed Monday!
>>>>>>>>>> Is there a chance that you may even be subscribed and not get the
>>>>>>>>>> prompt and
>>>>>>>>>> the deductions happen?
>>>>>>>>>> Is this in the line of Internet "un"Governance  whereby your data
>>>>>>>>>> is mined
>>>>>>>>>> for high value without your express consent or being
>>>>>>>>>> paid/compensated for
>>>>>>>>>> it.
>>>>>>>>>> Be blessed.
>>>>>>>>>> Regards/Wangari ---
>>>>>>>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are
>>>>>>>>>> Restored
>>>>>>>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of
>>>>>>>>>> God on
>>>>>>>>>> Earth".
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Very unfair, especially when they relegate the responsibility of
>>>>>>>>>> unearthing
>>>>>>>>>> if it is a scam to the consumers!
>>>>>>>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>
>>>>>>>>>> Dear All
>>>>>>>>>> I woke up this morning to find myself registered by a Telco for a
>>>>>>>>>> service I
>>>>>>>>>> do not want.
>>>>>>>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>>>>>>>> subscribed to
>>>>>>>>>> the SKIZA Tunes service.Your password to log on to
>>>>>>>>>> www.skiza.safaricom.com
>>>>>>>>>> is xxxx.                        [5:59 AM, 11/14/2016] +254 713
>>>>>>>>>> 601113: Your
>>>>>>>>>> SKIZA Tune <Customized Skiza Tune> was set successfully.
>>>>>>>>>>    [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>>>>>>>> downloaded
>>>>>>>>>> SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES
>>>>>>>>>> 1.00
>>>>>>>>>> daily.To delete dial *811#.
>>>>>>>>>>
>>>>>>>>>> I thought these things shouldn't happen anymore?
>>>>>>>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune
>>>>>>>>>> when I did
>>>>>>>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for
>>>>>>>>>> this? And
>>>>>>>>>> if I want to unsubscribe/delete then I should dial *811#?
>>>>>>>>>>
>>>>>>>>>> Who gave them the permission to subscribe me in the first place?
>>>>>>>>>>
>>>>>>>>>> Maybe my phone was hacked and someone registered me by mistake?
>>>>>>>>>> At this point I'm giving Safaricom the benefit of doubt since just
>>>>>>>>>> two weeks
>>>>>>>>>> ago the CEO, Bob Collymore gave us his assurance that such
>>>>>>>>>> behavior by PRSPs
>>>>>>>>>> is frowned upon by his organisation.
>>>>>>>>>> Regards
>>>>>>>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>>>>>>>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn:
>>>>>>>>>> http://ke.linkedin.com/in/
>>>>>>>>>> alihkassim
>>>>>>>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road,
>>>>>>>>>> Westlands,Nairobi,
>>>>>>>>>> Kenya.
>>>>>>>>>> Any information of a personal nature expressed in this email are
>>>>>>>>>> purely mine
>>>>>>>>>> and do not necessarily reflect the official positions of the
>>>>>>>>>> organizations
>>>>>>>>>> that I work with.
>>>>>>>>>> ______________________________ _________________
>>>>>>>>>> kictanet mailing list
>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
>>>>>>>>>>
>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>> https://lists.kictanet.or.ke/
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>>>>>>>>>>
>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>> platform for
>>>>>>>>>> people and institutions interested and involved in ICT policy and
>>>>>>>>>> regulation. The network aims to act as a catalyst for reform in
>>>>>>>>>> the ICT
>>>>>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>>>>>> development.
>>>>>>>>>>
>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>> behaviors
>>>>>>>>>> online that you follow in real life: respect people's times and
>>>>>>>>>> bandwidth,
>>>>>>>>>> share knowledge, don't flame or abuse or personalize, respect
>>>>>>>>>> privacy, do
>>>>>>>>>> not spam, do not market your wares or qualifications.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> kictanet mailing list
>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>>
>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.co.uk
>>>>>>>>>>
>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>> platform for
>>>>>>>>>> people and institutions interested and involved in ICT policy and
>>>>>>>>>> regulation. The network aims to act as a catalyst for reform in
>>>>>>>>>> the ICT
>>>>>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>>>>>> development.
>>>>>>>>>>
>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>> behaviors
>>>>>>>>>> online that you follow in real life: respect people's times and
>>>>>>>>>> bandwidth,
>>>>>>>>>> share knowledge, don't flame or abuse or personalize, respect
>>>>>>>>>> privacy, do
>>>>>>>>>> not spam, do not market your wares or qualifications.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Barrack O. Otieno
>>>>>>>>> +254721325277
>>>>>>>>> +254733206359
>>>>>>>>> Skype: barrack.otieno
>>>>>>>>> PGP ID: 0x2611D86A
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> kictanet mailing list
>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>
>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>>>>>>>>
>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>>>> reform in the ICT sector in support of the national aim of ICT
>>>>>>>>> enabled growth and development.
>>>>>>>>>
>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>> behaviors online that you follow in real life: respect people's
>>>>>>>>> times and bandwidth, share knowledge, don't flame or abuse or
>>>>>>>>> personalize, respect privacy, do not spam, do not market your wares
>>>>>>>>> or qualifications.
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> kictanet mailing list
>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>
>>>>>>>> Unsubscribe or change your options at
>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.com
>>>>>>>>
>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>>> reform in the ICT sector in support of the national aim of ICT
>>>>>>>> enabled growth and development.
>>>>>>>>
>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>> behaviors online that you follow in real life: respect people's
>>>>>>>> times and bandwidth, share knowledge, don't flame or abuse or
>>>>>>>> personalize, respect privacy, do not spam, do not market your wares
>>>>>>>> or qualifications.
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>>
>>>>>> Collins Areba,
>>>>>> Kilifi, Kenya.
>>>>>> Tel: +254 707 750 788 / 0731534124
>>>>>> Twitter: @arebacollins.
>>>>>> Skype: arebacollins
>>>>>>
>>>>>> _______________________________________________
>>>>>> kictanet mailing list
>>>>>> kictanet at lists.kictanet.or.ke
>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>
>>>>>> Unsubscribe or change your options at
>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com
>>>>>>
>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>> platform for people and institutions interested and involved in ICT
>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>> reform in the ICT sector in support of the national aim of ICT enabled
>>>>>> growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>>> online that you follow in real life: respect people's times and
>>>>>> bandwidth, share knowledge, don't flame or abuse or personalize,
>>>>>> respect privacy, do not spam, do not market your wares or
>>>>>> qualifications.
>>>>> _______________________________________________
>>>>> kictanet mailing list
>>>>> kictanet at lists.kictanet.or.ke
>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>
>>>>> Unsubscribe or change your options at
>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>>> for people and institutions interested and involved in ICT policy and
>>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>> sector in support of the national aim of ICT enabled growth and
>>>>> development.
>>>>>
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>> online that you follow in real life: respect people's times and
>>>>> bandwidth, share knowledge, don't flame or abuse or personalize,
>>>>> respect privacy, do not spam, do not market your wares or
>>>>> qualifications.
>>>>
>>>> _______________________________________________
>>>> kictanet mailing list
>>>> kictanet at lists.kictanet.or.ke
>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>
>>>> Unsubscribe or change your options at
>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.com
>>>>
>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and
>>>> development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and
>>>> bandwidth, share knowledge, don't flame or abuse or personalize, respect
>>>> privacy, do not spam, do not market your wares or qualifications.
>

-- 
Barrack O. Otieno
+254721325277
+254733206359
Skype: barrack.otieno
PGP ID: 0x2611D86A