[kictanet] Permission Marketing and misuse of customer data by Telcos

Tue Nov 15 08:55:05 EAT 2016

Ali, ...but what a performance!  How much time did you spend on
sorting it out and 'getting your money back'?  You should also be
compensated (at your hourly rate) for your time! ;)

Cheers,
Tony

On 15/11/2016, Ali Hussein via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> Rosemary and all
>
> Nancy Matimu, Safaricom's Consumer Head of Products has been super
> responsive to my complaints and I'm happy to say that all the subscriptions
> that I had purported to have subscribed to have been deleted and monies
> refunded. Further more Nancy has promised to:-
>
> 1. Deal with such complaints with her team.
> 2. Promised to look into rogue activity by their Content Partners and take
> stern action against any culprits.
> 3. Hold a meeting with all their partners at the end of this month to
> sensitize them and warn them against such rogue activities.
>
> I'd encourage all of us to engage her team in rooting out this illegal
> activity.
>
> We need more of these interactions between consumers and companies like
> Safaricom.
>
> Thank you all.
>
> Ali Hussein
> Principal
> Hussein & Associates
> +254 0713 601113
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.com/in/alihkassim
>
>
> "Discovery consists in seeing what everyone else has seen and thinking what
> no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
>> On 14 Nov 2016, at 12:13 PM, Ali Hussein <ali at hussein.me.ke> wrote:
>>
>> Rosemary
>>
>> Can't agree with you more. Safaricom has engaged but I feel that this
>> issue is. Dry widespread. Action needs to be taken..
>>
>> Ali Hussein
>> Principal
>> Hussein & Associates
>> +254 0713 601113
>>
>> Twitter: @AliHKassim
>> Skype: abu-jomo
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>>
>> "Discovery consists in seeing what everyone else has seen and thinking
>> what no one else has thought".  ~ Albert Szent-Györgyi
>>
>> Sent from my iPad
>>
>>> On 14 Nov 2016, at 11:54 AM, Rosemary Koech-Kimwatu
>>> <chemukoechk at gmail.com> wrote:
>>>
>>> Dear Listers,
>>>
>>> I have also fallen victim to the gaming charges which were apparently
>>> approved online. The following must happen:-
>>>
>>> 1. Regular updates of all the services one is subscribed to and it should
>>> not be the responsibility of the user to inquire.
>>>
>>> 2. All other suppliers send regular updates on charges for services/goods
>>> consumed, there is absolutely no reason why charges should be made
>>> blindly. Telcos el al are not exempt.
>>>
>>> 3. Failure to the above then we have the right to take legal action
>>> against all the parties involved in this rip off. There's clearly an
>>> abuse of consumer rights and misuse of customers' private information.
>>>
>>> Kind regards,
>>>
>>> Rosemary Koech-Kimwatu.
>>>
>>>
>>>> On 14 Nov 2016 11:37, "Ali Hussein via kictanet"
>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>> It would really help to get a comment from the following players:-
>>>>
>>>> 1. Telcos
>>>> 2. PRSPs/CSPs
>>>> 3. Regulator
>>>>
>>>> Ali Hussein
>>>> Principal
>>>> Hussein & Associates
>>>> +254 0713 601113
>>>>
>>>> Twitter: @AliHKassim
>>>> Skype: abu-jomo
>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>
>>>>
>>>> "Discovery consists in seeing what everyone else has seen and thinking
>>>> what no one else has thought".  ~ Albert Szent-Györgyi
>>>>
>>>> Sent from my iPad
>>>>
>>>>> On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet
>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>
>>>>> Looks like this isn't an isolated event, but could point to a more far
>>>>> reaching abuse of consumer rights. Kindly follow up with your provider
>>>>> as Ali and I would suggest that the regulators and the licencees
>>>>> thoroughly investigate this and provide direction.
>>>>>
>>>>> Victor
>>>>>
>>>>>
>>>>>> On 14 Nov 2016 11:06, "Collins Areba via kictanet"
>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>> See attached.
>>>>>>
>>>>>>> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba
>>>>>>> <arebacollins at gmail.com> wrote:
>>>>>>> I have airtel data Sim cards and on inspecting the messages, was
>>>>>>> subscribed to and receive weekly deductions on some weird competition
>>>>>>> I hardly would have subscribed. And these are data lines purely used
>>>>>>> for data.
>>>>>>>
>>>>>>>
>>>>>>>> On 14 Nov 2016 09:53, "Ali Hussein via kictanet"
>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>> Listers
>>>>>>>>
>>>>>>>> Good to report that Safaricom has engaged. Hopefully we should
>>>>>>>> resolve this soon.
>>>>>>>>
>>>>>>>> Ali Hussein
>>>>>>>> Principal
>>>>>>>> Hussein & Associates
>>>>>>>> +254 0713 601113
>>>>>>>>
>>>>>>>> Twitter: @AliHKassim
>>>>>>>> Skype: abu-jomo
>>>>>>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>>>>>>>
>>>>>>>>
>>>>>>>> "Discovery consists in seeing what everyone else has seen and
>>>>>>>> thinking what no one else has thought".  ~ Albert Szent-Györgyi
>>>>>>>>
>>>>>>>> Sent from my iPad
>>>>>>>>
>>>>>>>>> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet
>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>
>>>>>>>>> Hi Ali,
>>>>>>>>>
>>>>>>>>> To say the least this is unethical. It would be great to hear what
>>>>>>>>> Safaricom has to say about the same.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>> On 11/14/16, WANGARI KABIRU via kictanet
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>> Blessed Monday!
>>>>>>>>>> Is there a chance that you may even be subscribed and not get the
>>>>>>>>>> prompt and
>>>>>>>>>> the deductions happen?
>>>>>>>>>> Is this in the line of Internet "un"Governance  whereby your data
>>>>>>>>>> is mined
>>>>>>>>>> for high value without your express consent or being
>>>>>>>>>> paid/compensated for
>>>>>>>>>> it.
>>>>>>>>>> Be blessed.
>>>>>>>>>> Regards/Wangari ---
>>>>>>>>>> Pray God Bless. 2013Wangari circa - "Being of the Light, We are
>>>>>>>>>> Restored
>>>>>>>>>> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of
>>>>>>>>>> God on
>>>>>>>>>> Earth".
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Very unfair, especially when they relegate the responsibility of
>>>>>>>>>> unearthing
>>>>>>>>>> if it is a scam to the consumers!
>>>>>>>>>> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
>>>>>>>>>> <kictanet at lists.kictanet.or.ke> wrote:
>>>>>>>>>>
>>>>>>>>>> Dear All
>>>>>>>>>> I woke up this morning to find myself registered by a Telco for a
>>>>>>>>>> service I
>>>>>>>>>> do not want.
>>>>>>>>>> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>>>>>>>> subscribed to
>>>>>>>>>> the SKIZA Tunes service.Your password to log on to
>>>>>>>>>> www.skiza.safaricom.com
>>>>>>>>>> is xxxx.                        [5:59 AM, 11/14/2016] +254 713
>>>>>>>>>> 601113: Your
>>>>>>>>>> SKIZA Tune <Customized Skiza Tune> was set successfully.
>>>>>>>>>>    [5:59 AM, 11/14/2016] +254 713 601113: You have successfully
>>>>>>>>>> downloaded
>>>>>>>>>> SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES
>>>>>>>>>> 1.00
>>>>>>>>>> daily.To delete dial *811#.
>>>>>>>>>>
>>>>>>>>>> I thought these things shouldn't happen anymore?
>>>>>>>>>> Why would Safaricom tell me that I have subscribed to SKIZA Tune
>>>>>>>>>> when I did
>>>>>>>>>> not? And proceed to tell me they will deduct Kshs. 1 per day for
>>>>>>>>>> this? And
>>>>>>>>>> if I want to unsubscribe/delete then I should dial *811#?
>>>>>>>>>>
>>>>>>>>>> Who gave them the permission to subscribe me in the first place?
>>>>>>>>>>
>>>>>>>>>> Maybe my phone was hacked and someone registered me by mistake?
>>>>>>>>>> At this point I'm giving Safaricom the benefit of doubt since just
>>>>>>>>>> two weeks
>>>>>>>>>> ago the CEO, Bob Collymore gave us his assurance that such
>>>>>>>>>> behavior by PRSPs
>>>>>>>>>> is frowned upon by his organisation.
>>>>>>>>>> Regards
>>>>>>>>>> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
>>>>>>>>>> Twitter: @AliHKassimSkype: abu-jomoLinkedIn:
>>>>>>>>>> http://ke.linkedin.com/in/
>>>>>>>>>> alihkassim
>>>>>>>>>> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road,
>>>>>>>>>> Westlands,Nairobi,
>>>>>>>>>> Kenya.
>>>>>>>>>> Any information of a personal nature expressed in this email are
>>>>>>>>>> purely mine
>>>>>>>>>> and do not necessarily reflect the official positions of the
>>>>>>>>>> organizations
>>>>>>>>>> that I work with.
>>>>>>>>>> ______________________________ _________________
>>>>>>>>>> kictanet mailing list
>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>> https://lists.kictanet.or.ke/ mailman/listinfo/kictanet
>>>>>>>>>>
>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>> https://lists.kictanet.or.ke/
>>>>>>>>>> mailman/options/kictanet/ arebacollins%40gmail.com
>>>>>>>>>>
>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>> platform for
>>>>>>>>>> people and institutions interested and involved in ICT policy and
>>>>>>>>>> regulation. The network aims to act as a catalyst for reform in
>>>>>>>>>> the ICT
>>>>>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>>>>>> development.
>>>>>>>>>>
>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>> behaviors
>>>>>>>>>> online that you follow in real life: respect people's times and
>>>>>>>>>> bandwidth,
>>>>>>>>>> share knowledge, don't flame or abuse or personalize, respect
>>>>>>>>>> privacy, do
>>>>>>>>>> not spam, do not market your wares or qualifications.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> kictanet mailing list
>>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>>
>>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.co.uk
>>>>>>>>>>
>>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>>> platform for
>>>>>>>>>> people and institutions interested and involved in ICT policy and
>>>>>>>>>> regulation. The network aims to act as a catalyst for reform in
>>>>>>>>>> the ICT
>>>>>>>>>> sector in support of the national aim of ICT enabled growth and
>>>>>>>>>> development.
>>>>>>>>>>
>>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>>> behaviors
>>>>>>>>>> online that you follow in real life: respect people's times and
>>>>>>>>>> bandwidth,
>>>>>>>>>> share knowledge, don't flame or abuse or personalize, respect
>>>>>>>>>> privacy, do
>>>>>>>>>> not spam, do not market your wares or qualifications.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Barrack O. Otieno
>>>>>>>>> +254721325277
>>>>>>>>> +254733206359
>>>>>>>>> Skype: barrack.otieno
>>>>>>>>> PGP ID: 0x2611D86A
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> kictanet mailing list
>>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>>
>>>>>>>>> Unsubscribe or change your options at
>>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>>>>>>>>
>>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>>>> reform in the ICT sector in support of the national aim of ICT
>>>>>>>>> enabled growth and development.
>>>>>>>>>
>>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>>> behaviors online that you follow in real life: respect people's
>>>>>>>>> times and bandwidth, share knowledge, don't flame or abuse or
>>>>>>>>> personalize, respect privacy, do not spam, do not market your wares
>>>>>>>>> or qualifications.
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> kictanet mailing list
>>>>>>>> kictanet at lists.kictanet.or.ke
>>>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>>>
>>>>>>>> Unsubscribe or change your options at
>>>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.com
>>>>>>>>
>>>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>>>> platform for people and institutions interested and involved in ICT
>>>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>>>> reform in the ICT sector in support of the national aim of ICT
>>>>>>>> enabled growth and development.
>>>>>>>>
>>>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>>>> behaviors online that you follow in real life: respect people's
>>>>>>>> times and bandwidth, share knowledge, don't flame or abuse or
>>>>>>>> personalize, respect privacy, do not spam, do not market your wares
>>>>>>>> or qualifications.
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>>
>>>>>> Collins Areba,
>>>>>> Kilifi, Kenya.
>>>>>> Tel: +254 707 750 788 / 0731534124
>>>>>> Twitter: @arebacollins.
>>>>>> Skype: arebacollins
>>>>>>
>>>>>> _______________________________________________
>>>>>> kictanet mailing list
>>>>>> kictanet at lists.kictanet.or.ke
>>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>>
>>>>>> Unsubscribe or change your options at
>>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/vkapiyo%40gmail.com
>>>>>>
>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>> platform for people and institutions interested and involved in ICT
>>>>>> policy and regulation. The network aims to act as a catalyst for
>>>>>> reform in the ICT sector in support of the national aim of ICT enabled
>>>>>> growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>>> online that you follow in real life: respect people's times and
>>>>>> bandwidth, share knowledge, don't flame or abuse or personalize,
>>>>>> respect privacy, do not spam, do not market your wares or
>>>>>> qualifications.
>>>>> _______________________________________________
>>>>> kictanet mailing list
>>>>> kictanet at lists.kictanet.or.ke
>>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>
>>>>> Unsubscribe or change your options at
>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>>> for people and institutions interested and involved in ICT policy and
>>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>> sector in support of the national aim of ICT enabled growth and
>>>>> development.
>>>>>
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>> online that you follow in real life: respect people's times and
>>>>> bandwidth, share knowledge, don't flame or abuse or personalize,
>>>>> respect privacy, do not spam, do not market your wares or
>>>>> qualifications.
>>>>
>>>> _______________________________________________
>>>> kictanet mailing list
>>>> kictanet at lists.kictanet.or.ke
>>>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>
>>>> Unsubscribe or change your options at
>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/chemukoechk%40gmail.com
>>>>
>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and
>>>> development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and
>>>> bandwidth, share knowledge, don't flame or abuse or personalize, respect
>>>> privacy, do not spam, do not market your wares or qualifications.
>

-- 
Tony White