[kictanet] Draft National ICT Policy Discussions Day 6 of 10: How to Accelerate eGovt Services

Wed Jun 29 16:00:11 EAT 2016

It would be great if there was increased information sharing between the
various government agencies especially from a customer service perspective.
This will reduce the red-tape involved in the handling of basic information
about citizens in the various state agencies. Making applications in
various agencies is tedious and repetitive, once the government has a
Citizen's ID and PIN everything else should be smooth sailing no matter the
entity.

Kind regards,

Rosemary Koech-Kimwatu

Cell : +254 718181644/771632344

Skype : Rosemary Koech-Kimwatu

On Wed, Jun 29, 2016 at 11:41 AM, Muchiri Nyaggah via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Colleagues,
>
> I believe eGovernment suffers most when the silo mentality is not
> addressed and when it is itself yet another silo. From the more mundane
> issues of lack of interoperability at the hardware or software level to the
> unwillingness of departments to collaborate across ministries due to
> perennial turf wars and the disconnect between those in technology
> planning/acquisition and the real world.
>
> For instance, Agriculture, Health, Education, Transport, ICT, Labor and
> Finance have to coordinate. Nutrition sits in two ministries (Health and
> Agriculture) and is affected by all the others. Agriculture relies on all
> the others for infrastructure, human capital and financing while being
> joined at the hip with the non-communicable diseases department of the
> Ministry of Health. Policy guidance on government programming and
> coordination therefore provides the state with a framework for
> implementation of its development agenda and guidance for implementation
> and support of eGovernment. Everything is interconnected/interdependent and
> that acknowledgement should be evident in how eGovernment is implemented as
> well as the sector strategic plans.
>
> The Kenyan government has made strides towards better coordination,
> especially with the program-based budget approach and adherence to the
> medium term planning framework but a lot more needs to be done to ensure
> systems and personnel are on the same page as the those developing policy
> for coordination and integration. With minimal political interference. One
> way to make things better is to ensure those in the ICT Authority
> responsible for eGovernment have a seat at the table in the Medium Term
> Plan committee, the MTEF committee and the intergovernmental coordination
> institutions like IBEC and the Intergovernmental Technical Relations
> Committee.
>
>
> @muchiri
>
>
> On 29 Jun 2016, at 10:56 AM, Timothy- Coach- Oriedo via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Hi Barrack,
>
> This recognition ought to inform the policy decision to gear towards a
> conscious mindset transformation that will entrench culture shift alongside
> the other policies.
>
> Regards,
>
> Tim
>
> On Wed, Jun 29, 2016 at 10:05 AM, Barrack Otieno <otieno.barrack at gmail.com
> > wrote:
>
>> Hi Timothy,
>>
>> Many thanks for your response. How can we actualize this from a policy
>> perspective?
>>
>> Regards
>>
>> On 6/29/16, Timothy- Coach- Oriedo <timoriedo at gmail.com> wrote:
>> > Morning All,
>> >
>> > Its commendable that some of the government projects and initiatives
>> have
>> > taken off, case in point is Huduma centre, which over and above
>> operating
>> > in an E-platform, prides itself in customer service excellence which
>> goes a
>> > long way in winning the public confidence.
>> >
>> > The question then is what makes is the barrier towards replicating the
>> > success of such projects across the ecosystem?
>> >
>> > This one question if answered will provide a framework for the
>> > implementation of a successful system across board.
>> >
>> > One key gap that sets us back is cultural in nature, the silo mentality
>> > that Government departments operate in. To create a successful ecosystem
>> > there needs to be a shift. This cultural shift will not be won by
>> hardware
>> > nor system installation  but active engagement with the players to shift
>> > mindsets. This can then be followed up with policy regulation framework
>> to
>> > funnel into singularity of purpose.
>> >
>> > Kind Regards,
>> >
>> > Timothy Oriedo
>> > ICF Certified Coach, Chartered Marketer, Technology, Media & Telco
>> > Enthusiast
>> > FB, Linkedln- Timothy Oriedo
>> > Skype, Twitter @timoriedo
>> > 0722 816171
>> >
>> >
>> > On Wed, Jun 29, 2016 at 8:04 AM, Barrack Otieno via kictanet <
>> > kictanet at lists.kictanet.or.ke> wrote:
>> >
>> >> Listers,
>> >>
>> >> Many thanks to those who have contributed to day 4 and day 5. The
>> >> threads are still open provided you respond under the correct thread.
>> >> We also encourage listers to edit the policy directly on the Jadili
>> >> platform http://jadili.ictpolicy.org/docs/kenya-ict-policy.
>> >>
>> >> Today we focus on the following topics:
>> >>
>> >> *eHealth, eAgriculture, eTransport, eGovt, eLearning
>> >> *ICT regional (county) incentives)
>> >> *ICTs in Society, Culture
>> >>
>> >> The Background
>> >>
>> >> Government is the single biggest consumers of ICT goods and services.
>> >> A highly digitised government operation not only improves transparency
>> >> and accountability but can accelerate ICT opportunities for the local
>> >> ICT enterprises dealing in software development, system integration,
>> >> equipment resellers amongst others.
>> >>
>> >> What are the bottlenecks around eGovernment? Other than Huduma
>> >> Centers, KRA and bit of NTSA, there seems to be very little ICTs in
>> >> other government departments and agencies. What poliices and
>> >> strategies can unlock the full potential of eGovt?
>> >>
>> >> Send in your views Today.
>> >>
>> >> --
>> >> Barrack O. Otieno
>> >> +254721325277
>> >> +254733206359
>> >> Skype: barrack.otieno
>> >> PGP ID: 0x2611D86A
>> >>
>> >> _______________________________________________
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>> >>
>> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> >> for people and institutions interested and involved in ICT policy and
>> >> regulation. The network aims to act as a catalyst for reform in the ICT
>> >> sector in support of the national aim of ICT enabled growth and
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>> >>
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>> >
>>
>>
>> --
>> Barrack O. Otieno
>> +254721325277
>> +254733206359
>> Skype: barrack.otieno
>> PGP ID: 0x2611D86A
>>
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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