[kictanet] Airtel Misleading Customers

[Martin Gicheru]

Peter,
That's most probably fraud, I doubt it's from Airtel. I got a similar call
on my Orange line, this time the guy was asking me for same details but I
was supposed to win a prize. Put it on loud speaker in the office. This
person probably wanted to have your full details plus a phone number with
them.

If your line is not registered why would it be operational for that long,
or even at all?

Regards,
Martin Gicheru
Editor Techweez
On 5 Sep 2015 12:27, "Peter Wakaba via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> Listers it seems that airtel staff are under real pressure to convert
> clients to airtel money.
>
> So yesterday a lady named Ashley called saying she is from Airtel.
>
> This is the way the conversation went.
>
> Ashley: Good afternoon sir, your line is not registered. You have 24 hrs
> to do so otherwise it will get disconnected.
>
> Me: My line is registered. I bought it at the customer care centre on
> kiinange street. I even brought a copy of my ID.
>
> Ashley: the line is not registered. Please give me you full names, address
> and ID no. Otherwise we disconnect within 24 hrs
>
> Me:  no way I am giving those details over the phone. And why now after
> all those months?
>
> Ashley: if you dont your line will be disconnected.
>
> Me: I will go to customer care centre then. Bye and have a nice day.
>
> I hung up and after 24 hrs called customer care. After a bit of back and
> forth it turned that Airtel staff are telling people that according to CAK
> regulations you have to register for mobile money (airtel money). With a
> department that has been tasked to contact people to do that.
>
> Whether this just the short cut taken by one individual or official
> position ????
>
> The struggle it seems is very real...
>
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