[kictanet] Safaricom protests CCK Ratings on quality of service

[Ali Hussein]

Bobby

Granted. That doesn't mean they should sit on their laurels. We are simply raising the bar. In a land of the blind it doesn't mean the one eyed man is all seeing..He sees yes..but he would like to have the other eye too..

CCK with all its shortcomings needs to be supported when its doing something right. And in this case they are. We all have experienced dropped calls, mediocre service etc. 

Ali Hussein

+254 0770 906375 / 0713 601113

"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb

Sent from my iPad

> On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
> 
> Hi,
> 
> Please send the following link to CCK 
> 
> http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/
> 
> It is called a public opinion rating.
> 
> Regards
>  
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
> 
> 
> Tel: +254722511225, +254202010696
> 
> 
> On Thursday, 17 October 2013, 5:10, Ali Hussein <ali at hussein.me.ke> wrote:
> Safaricom is headed for a clash with the Communications Commission of Kenya (CCK) over quality checks that will determine the renewal of its licence next year.
> 
> The mobile telecoms firm reckons that the regulator’s quality checks — which have labelled Safaricom non-compliant — are erroneous and that an independent assessment has given it a clean bill of health.
> 
> The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score of 50 per cent in the year to June while Airtel was rated at 62.5 per cent. Telkom and Essar both achieved 87.5 per cent.
> 
> On Wednesday, Safaricom said an independent assessor had given it a score of 87.5 per cent, a rating that is expected to spark a fresh row with the CCK.
> 
> http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html
> 
> Who do you believe? Safaricom or CCK? 
> 
> From a  personal level my take is that CCK is on the right track and need to tighten the screws on QoS across all services in the Telco and ISP space. We have become too comfortable with mediocre service and this is just not on. 
> 
> As an example for the last one year my company has been paying service charges to Orange for several lines which do not work. I have even written to the CEO's office with Zero action. I have written to the CCK complaint hotline with Zero action. The only reason I'm forced to pay every month is because some of those lines are tied to a Pilot line and hence Orange is 'unable' to detach them...surely.. 
> 
> Ali Hussein
> 
> +254 0770 906375 / 0713 601113
> 
> "Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
> 
> Sent from my iPad
> 
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> 
> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk
> 
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
> 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20131017/7411ed8b/attachment.htm>