[kictanet] Data Bundles and Expiry Dates

Fri Aug 2 19:31:14 EAT 2013

I found this article by Tom Makau to be quite informative on the subject.
http://tommakau.com/2012/07/23/why-your-mobile-data-bundle-expires/

On Wed, Jul 31, 2013 at 11:18 AM, Grace Githaiga <ggithaiga at hotmail.com>wrote:

> Oops! @ Davies, I think you should follow up with safcom. I had not seen
> your response before I responded. But I am a user of the bundles and
> sometimes do take long before I top up. And I have never lost any of my
> bundles. Was speaking from a user's perspective.
> Rgds
> GG
>
> ------------------------------
> Date: Wed, 31 Jul 2013 10:13:14 +0300
> From: mautidavis at gmail.com
>
> Subject: Re: [kictanet] Data Bundles and Expiry Dates
> CC: chukuahatua at cck.go.ke; kictanet at lists.kictanet.or.ke
> To: ggithaiga at hotmail.com
>
> @Brian. Your assertion is wrong. The other day I 'lost' 500MB courtesy of
> this expiry dates business; when I bought new bundles, the 500MB was not
> there! Definitely not amused.
>
> Best Regards,
> Davis M Onsakia
> "One doesn't discover new lands without consenting to lose sight of the
> shore for a very long time."
>
>
> On 31 July 2013 10:01, Brian Ngure <brian.ngure at gmail.com> wrote:
>
> Hi Ali,
>
> This is a question I have asked many times. Personally, I don't think data
> bundles should have an expiry, however, from my understanding, when they do
> the data is still there. You just can't use it until you top up again. Once
> you top up it is re-activated and added to the value of the bundle you have
> topped up with. It seems silly to me but I guess it is just a way to force
> customer to purchase more data bundles. Someone correct me if I wrong in my
> interpretation.
>
>
>
> On Wed, Jul 31, 2013 at 7:54 AM, Ali Hussein <ali at hussein.me.ke> wrote:
>
> Listers
>
> Please see below. A few months ago I wrote on this list about Telcos and
> their expiry dates on data bundles. This is from Safaricom's customer
> portal. A nice nifty customer service portal. My question however is this:-
>
> Is it legal to put an expiry date in bundles that I have already bought?
> Even if it is written in the fine print of the legal document when you are
> buying the bundle?  What happens when Nov 16 arrives and I haven't finished
> my bundles? It's like telling me that my fuel will expire on a certain date
> and my car will stall after that..
>
> I have copied the chukua hatua CCK email so that we can possibly get a
> legal position on this.
>
> Your Data Bundle Balance
>  Account Type Prepay Airtime Balance KShs. 86.55 Night Shift Data Balance 533.07
> MB Data Bundle Expiry Date 2013-Aug-02 00:00:00 Data Bundle Balance 1446.5
> MB Data Bundle Expiry Date 2013-Nov-16 07:38:34 Bonga Balance 165 Points
> Refresh my Account <http://www.safaricom.com/bundles/>
>
> Ali Hussein
> CEO | 3mice interactive media Ltd
> Principal | Telemedia Africa Ltd
>
> +254 713 601113/ 0770 906375
>
> "The future belongs to him who knows how to wait." - Russian Proverb
>
> Sent from my iPad
>
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> sector in support of the national aim of ICT enabled growth and development.
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> KICTANetiquette : Adhere to the same standards of acceptable behaviors
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> not spam, do not market your wares or qualifications.
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> https://lists.kictanet.or.ke/mailman/options/kictanet/ggithaiga%40hotmail.comThe Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and
> development. KICTANetiquette : Adhere to the same standards of acceptable
> behaviors online that you follow in real life: respect people's times and
> bandwidth, share knowledge, don't flame or abuse or personalize, respect
> privacy, do not spam, do not market your wares or qualifications.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 
Regards,

Mark Mwangi

markmwangi.me.ke
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