[kictanet] Orange TKL - Request for assistance

Tue Sep 18 15:10:04 EAT 2012

Yes Washington,
The perception that TKL is inefficient is imaginary, not real.

Let me try again to understand you:

a) When you approached your provider to give you data services, did they
indicate in your contract that they are only capable to give you a service
if another provider 'say provider x'  agrees to lease them a tower space?
If not (and I suspect so), why are they bothering you with details about
from who they are supposed to lease tower space from?

b) I believe no single provider is Kenya is a monopoly in providing any
service, including back-to-back carrier services. So if I approach
'provider x' and he cannot offer what I need, I simply walk away with my
cash and approach another provider who can deliver. I believe this is why
competition exists in the market.

c) I am currently rolling out a project which is probably similar to yours
(but in another country in Africa, just emerging from decades of war). I
need to lease 20 tower spaces in different locations within the country and
there are 4 providers operating in the country who can offer the services I
require. I approach provider A, they decline; citing in ability to deliver.
I approach provider B, they decline; saying this kind of service is not
among the usual services they offer to the market. I approach provider C,
and yes! they are willing to sign me in and offer me services. And
therefore yes, we are currently rolling out....

Can you educate your provider to try a similar approach? They are
inefficient to you; offering you excuses and blames in place of the
services they have signed you in for...

d) At some point in time, TKL was a state corporation, funded by the
exchequer to offer services in the country; irrespective of the
profitability of the service(s) in question. I suppose now TKL is a private
limited company, just like many others in Kenya. It might therefore be
inconsequential to approach them with a 'gun' at hand and demand that they
give you a service where you want; regardless of the infrastructure in
place at that particular place.

I no longer work for TKL (I used to), but what I know is that since TKL was
privatized; they have to evaluate the profitability of every project before
they sign in to deliver. Every company does that...

e) Advice: Report your current provider to CCK, for they have taken your
cash and signed with you a contract they are unable to deliver. Please
don't shout at another provider who has nothing to do with your current
contract.

Regards
Philip

On Tue, Sep 18, 2012 at 1:32 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:

> @Philip,
>
> In a strange coincidence, and e-mail has just hit my box (accidentally,
> because either someone wrote the wrong address or Gmail decided I was the
> intended recipient) and I don't know whether to breathe a sigh of relief or
> just laugh.
> The e-mail is from the IT Manager of the Kenyan High Commission in South
> Africa.
>
> Here is the interesting lines, and I quote:
>
> <quote>
> We are really struggling to get pricing for half circuit from Telcom (K)
> as they are the ones to do the Kenya circuit.  Can you pull some strings to
> get us a contact person?
> </quote>
>
> <quote>
> Warm Greetings,
>
> In response to your earlier text as below, please send me your order forms
> for our perusal. Once again, let me know if you need a high level
> intervention to obtain the pricing from Nairobi.
>
> This is a vital project, and must proceed as scheduled from our end. Let
> the delay be from Nairobi not here.
>
> </quote>
>
> You can see what they are going through with TKL? It's therefore not
> strange that I have been waiting for over a month. Imagine if they cannot
> give the price of half-circuit to the govt!
>
> I can post the whole e-mail if anyone is curious. It tells a lot about the
> inefficiencies with TKL.
>
>
>
> On Sun, Sep 16, 2012 at 6:07 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:
>
>> @Philip,
>>
>> You are very right, except for one thing - waiting for one month for a
>> simple thing as "we're still waiting for TKL to give access to the mast" is
>> bound to throw thousands of butterflies into one's stomach!
>>
>> Sadly, this is the reason I cannot get service. One is bound to start
>> imagining sabotage.
>>
>> Orange is a product, did you say??
>>
>>
>>
>> On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <philip.adar at gmail.com>wrote:
>>
>>> Hi Odhiambo,
>>> TKL is in the business of offering integrated ICT services in Kenya.
>>> Orange is a product, among many other productsTKL offers.
>>>
>>> The services you are looking for is provided to you by Access Kenya.
>>> Access Kenya therefore is your service provider; NOT Orange (a product of
>>> TKL) or Telkom Kenya Limited (the company).
>>>
>>> My advice to you: Don't allow excuses from your service provider (Access
>>> Kenya). You have contacted them to give you a service; and they are
>>> answerable to you for the services you are paying them to deliver. Looping
>>> TKL into the contract you have with Access Kenya does not make any sense at
>>> all. Let access Kenya deal directly with their service provider and if in
>>> case their contract terms are breached; they will know the next course of
>>> action to take.
>>>
>>> Regards
>>> Adar
>>>
>>> On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <
>>> odhiambo at gmail.com> wrote:
>>>
>>>> Hello listers,
>>>>
>>>> Does someone here know someone who knows someone at Orange TKL who can
>>>> help me out?
>>>>
>>>> I am waiting for connectivity to some remote place in the wilderness of
>>>> Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting
>>>> for clearance from to access an Orange Kenya mast in Nanyuki - which is
>>>> where my radios need to be mounted.
>>>>
>>>> My understanding is that Access Kenya is leasing mast space from Orange
>>>> Kenya's facility in Nanyuki town. However, waiting for 1 month to get
>>>> approval to access the mast doesn't sound quite right, but that is what I
>>>> am told it is.
>>>>
>>>> Seriously, I believe the sharing of the mast is a commercial venture
>>>> between the two providers. There must be a way to shorten the bureaucratic
>>>> tape at Orange Kenya. I am waiting for service and I so hope someone knows
>>>> someone, honestly.
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>> Odhiambo WASHINGTON,
>>>> Nairobi,KE
>>>> +254733744121/+254722743223
>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>>> I can't hear you -- I'm using the scrambler.
>>>>
>>>>
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>>>>
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>>>>
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>>>>
>>>
>>>
>>>
>>> --
>>> Regards
>>>
>>> Philip Adar
>>>
>>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> I can't hear you -- I'm using the scrambler.
>>
>>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>
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>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 
Regards

Philip Adar
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