[kictanet] Orange TKL - Request for assistance

Tue Sep 18 15:05:04 EAT 2012

Hi Mark,

I've forwarded to you offlist - for now.

On Tue, Sep 18, 2012 at 2:08 PM, Mark Mwangi <mwangy at gmail.com> wrote:

> @wash post the whole Email we have a look at the context
>
> On Tue, Sep 18, 2012 at 1:32 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:
>
>> @Philip,
>>
>> In a strange coincidence, and e-mail has just hit my box (accidentally,
>> because either someone wrote the wrong address or Gmail decided I was the
>> intended recipient) and I don't know whether to breathe a sigh of relief or
>> just laugh.
>> The e-mail is from the IT Manager of the Kenyan High Commission in South
>> Africa.
>>
>> Here is the interesting lines, and I quote:
>>
>> <quote>
>> We are really struggling to get pricing for half circuit from Telcom (K)
>> as they are the ones to do the Kenya circuit.  Can you pull some strings to
>> get us a contact person?
>> </quote>
>>
>> <quote>
>> Warm Greetings,
>>
>> In response to your earlier text as below, please send me your order
>> forms for our perusal. Once again, let me know if you need a high level
>> intervention to obtain the pricing from Nairobi.
>>
>> This is a vital project, and must proceed as scheduled from our end. Let
>> the delay be from Nairobi not here.
>>
>> </quote>
>>
>> You can see what they are going through with TKL? It's therefore not
>> strange that I have been waiting for over a month. Imagine if they cannot
>> give the price of half-circuit to the govt!
>>
>> I can post the whole e-mail if anyone is curious. It tells a lot about
>> the inefficiencies with TKL.
>>
>>
>>
>> On Sun, Sep 16, 2012 at 6:07 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:
>>
>>> @Philip,
>>>
>>> You are very right, except for one thing - waiting for one month for a
>>> simple thing as "we're still waiting for TKL to give access to the mast" is
>>> bound to throw thousands of butterflies into one's stomach!
>>>
>>> Sadly, this is the reason I cannot get service. One is bound to start
>>> imagining sabotage.
>>>
>>> Orange is a product, did you say??
>>>
>>>
>>>
>>> On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <philip.adar at gmail.com>wrote:
>>>
>>>> Hi Odhiambo,
>>>> TKL is in the business of offering integrated ICT services in Kenya.
>>>> Orange is a product, among many other productsTKL offers.
>>>>
>>>> The services you are looking for is provided to you by Access Kenya.
>>>> Access Kenya therefore is your service provider; NOT Orange (a product of
>>>> TKL) or Telkom Kenya Limited (the company).
>>>>
>>>> My advice to you: Don't allow excuses from your service provider
>>>> (Access Kenya). You have contacted them to give you a service; and they are
>>>> answerable to you for the services you are paying them to deliver. Looping
>>>> TKL into the contract you have with Access Kenya does not make any sense at
>>>> all. Let access Kenya deal directly with their service provider and if in
>>>> case their contract terms are breached; they will know the next course of
>>>> action to take.
>>>>
>>>> Regards
>>>> Adar
>>>>
>>>> On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <
>>>> odhiambo at gmail.com> wrote:
>>>>
>>>>> Hello listers,
>>>>>
>>>>> Does someone here know someone who knows someone at Orange TKL who can
>>>>> help me out?
>>>>>
>>>>> I am waiting for connectivity to some remote place in the wilderness
>>>>> of Nanyuki for 1 month now. The cause? Access Kenya Projects Team is
>>>>> waiting for clearance from to access an Orange Kenya mast in Nanyuki -
>>>>> which is where my radios need to be mounted.
>>>>>
>>>>> My understanding is that Access Kenya is leasing mast space from
>>>>> Orange Kenya's facility in Nanyuki town. However, waiting for 1 month to
>>>>> get approval to access the mast doesn't sound quite right, but that is what
>>>>> I am told it is.
>>>>>
>>>>> Seriously, I believe the sharing of the mast is a commercial venture
>>>>> between the two providers. There must be a way to shorten the bureaucratic
>>>>> tape at Orange Kenya. I am waiting for service and I so hope someone knows
>>>>> someone, honestly.
>>>>>
>>>>>
>>>>> --
>>>>> Best regards,
>>>>> Odhiambo WASHINGTON,
>>>>> Nairobi,KE
>>>>> +254733744121/+254722743223
>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>>>> I can't hear you -- I'm using the scrambler.
>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>> kictanet at lists.kictanet.or.ke
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>>>>>
>>>>> Unsubscribe or change your options at
>>>>> https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.com
>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>> platform for people and institutions interested and involved in ICT policy
>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
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>>>>>
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>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Regards
>>>>
>>>> Philip Adar
>>>>
>>>>
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> I can't hear you -- I'm using the scrambler.
>>>
>>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> I can't hear you -- I'm using the scrambler.
>>
>>
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>>
>> Unsubscribe or change your options at
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>>
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
>
> --
> Regards,
>
> Mark Mwangi
>
> markmwangi.me.ke
>
>
>
>
>
>

-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I can't hear you -- I'm using the scrambler.
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