[kictanet] Safaricom Internet Bundles and Expiry dates

[James Muendo]

@Ali,

You might as well as look at the same concerns that Erik Hersman raised on
his post<http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle/>.


On 7 September 2012 22:32, Edith Adera <eadera at idrc.or.ke> wrote:

> Same experience I had today!
>
> I thought I read an article stating that Safaricom CEO indicated that
> "expiring" bandwidth would not happen again? Was he misquoted like our
> "politicians"?
>
> one of the messages I got indicated expiring date of 2031!!!, but on
> running the bundle balance it was ending 7th October 2012! Not acceptable!
>
> While at it, Airtel should also not force subscribers to get unrequested
> promotions such as 500% bonus airtime, which expires before you use it!!
>
> This industry runs as though it's not being regulated! CCK?
>
> Edith
> ________________________________________
> From: kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke]
> On Behalf Of Kivuva [Kivuva at transworldafrica.com]
> Sent: Friday, September 07, 2012 10:05 PM
> To: Edith Adera
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates
>
> Surprising Safaricom makes a non perishable commodity perish faster
> that tomatoes. It like Shell petroleum telling you if you don't
> consume that petrol, you will find your tank empty.
>
> On the night shift data, well its FREE to loop you in, and keep you
> hooked to the network. That is what promotions are for.
>
> On 07/09/2012, Ali Hussein <ali at hussein.me.ke> wrote:
> > Listers
> >
> > I hate to gripe about these issues..We are now sounding like scratched LP
> > Records (for those on the right side of 40 you may remember LPs? :-) )...
> >
> > While browsing at home I decided to check my Safaricom bundle balance and
> > this is the message I got from the SMS response:-
> >
> > *Current Data Bundle: 1448.49MB, expiry 07-10-2012; Night Shift Data:
> > 750MB, expiry 14-09-2012.
> >
> > *1. Why should my bundle even have an expiry date?? I thought Safaricom
> > assured us that this business of expiration dates for bundles bought was
> a
> > thing of the past?
> >
> > 2. I know for certain that the so called 'Night Shift Data' promotion
> that
> > Safaricom has been running has an expiry date. Last week this bonus
> > mysteriously disappeared from  my modem number.
> >
> > Now I know that this isn't right. Can someone from Safaricom resolve this
> > issue?
> >
> > Unfortunately I am resolving to bring out my frustrations because
> Safaricom
> > is the only network that has 3G coverage at my residence. If I had a
> choice
> > I wouldn't even be writing this post. I gave up long ago on Orange,
> Airtel
> > and yu even coming close to giving us the kind of coverage that Safaricom
> > does. If only Safaricom can behave like a reasonable Corporate Citizen
> (Are
> > you listening Safaricom?)...
> >
> > I appeal to Zuku to hasten their role out to my area then I can stop
> > writing these frustrating postings...
> >
> > Disgruntled locked Safaricom customer
> >
> > --
> >
> > *Ali Hussein*
> >
> >
> >
> > Twitter: @AliHKassim
> >
> > Skype: abu-jomo
> >
>
>
> --
> ______________________
> Mwendwa Kivuva
> For
> Business Development
> Transworld Computer Channels
> Cel: 0722402248
> twitter.com/lordmwesh
> transworldAfrica.com | Fluent in computing
> kenya.or.ke | The Kenya we know
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



-- 
James M. Muendo

P.O Box 28016 - 00200,
Nairobi.
Mobile: +254720 100 547
Skype:tim.rick      | Twitter: @MMuendo    | gtalk: timrick | Web:
www.muendo.co.ke <james at muendo.co.ke> <http://muendoshead.blogspot.com/>
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