[kictanet] Safaricom Internet Bundles and Expiry dates

[Edith Adera]

Same experience I had today!

I thought I read an article stating that Safaricom CEO indicated that "expiring" bandwidth would not happen again? Was he misquoted like our "politicians"?

one of the messages I got indicated expiring date of 2031!!!, but on running the bundle balance it was ending 7th October 2012! Not acceptable!

While at it, Airtel should also not force subscribers to get unrequested promotions such as 500% bonus airtime, which expires before you use it!!

This industry runs as though it's not being regulated! CCK?

Edith 
________________________________________
From: kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf Of Kivuva [Kivuva at transworldafrica.com]
Sent: Friday, September 07, 2012 10:05 PM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates

Surprising Safaricom makes a non perishable commodity perish faster
that tomatoes. It like Shell petroleum telling you if you don't
consume that petrol, you will find your tank empty.

On the night shift data, well its FREE to loop you in, and keep you
hooked to the network. That is what promotions are for.

On 07/09/2012, Ali Hussein <ali at hussein.me.ke> wrote:
> Listers
>
> I hate to gripe about these issues..We are now sounding like scratched LP
> Records (for those on the right side of 40 you may remember LPs? :-) )...
>
> While browsing at home I decided to check my Safaricom bundle balance and
> this is the message I got from the SMS response:-
>
> *Current Data Bundle: 1448.49MB, expiry 07-10-2012; Night Shift Data:
> 750MB, expiry 14-09-2012.
>
> *1. Why should my bundle even have an expiry date?? I thought Safaricom
> assured us that this business of expiration dates for bundles bought was a
> thing of the past?
>
> 2. I know for certain that the so called 'Night Shift Data' promotion that
> Safaricom has been running has an expiry date. Last week this bonus
> mysteriously disappeared from  my modem number.
>
> Now I know that this isn't right. Can someone from Safaricom resolve this
> issue?
>
> Unfortunately I am resolving to bring out my frustrations because Safaricom
> is the only network that has 3G coverage at my residence. If I had a choice
> I wouldn't even be writing this post. I gave up long ago on Orange, Airtel
> and yu even coming close to giving us the kind of coverage that Safaricom
> does. If only Safaricom can behave like a reasonable Corporate Citizen (Are
> you listening Safaricom?)...
>
> I appeal to Zuku to hasten their role out to my area then I can stop
> writing these frustrating postings...
>
> Disgruntled locked Safaricom customer
>
> --
>
> *Ali Hussein*
>
>
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>


--
______________________
Mwendwa Kivuva
For
Business Development
Transworld Computer Channels
Cel: 0722402248
twitter.com/lordmwesh
transworldAfrica.com | Fluent in computing
kenya.or.ke | The Kenya we know

_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet

Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.ke

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.