[kictanet] RRA queuing system (Mark Mwangi)

[Beatrice Wagate]

My two cents if I may, the ticketing system works pretty well at the Aga Khan hospital's pharmacy. Like with our Rwandan counterparts , you print your queue number using a touchscreen and wait for your number to be called. They also have a very effective means of enforcing this, should you miss your cue and move to the next free teller they ask if your number has been called, in which case if your number was not up, the teller asks politely that you to wait your turn.


Kind Regards,
Beatrice Wagate,



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Today's Topics:

   1. Re: RRA queuing system (Mark Mwangi)


----------------------------------------------------------------------

Message: 1
Date: Fri, 3 Aug 2012 10:38:41 +0300
From: Mark Mwangi <mwangy at gmail.com>
To: Edna shiko <ednawanjiku at gmail.com>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Subject: Re: [kictanet] RRA queuing system
Message-ID:
	<CAH5fjchTk62yjbBem+ihWwh=WFXZetqFNcr9BC4mWh9O5O3FMQ at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Throwing technology at a human problem will not make it go away.

People like to explain their cases imagining that it is very unique and not subject to an automated procedure like ticketing. Also it is not used since the staff themselves do not adhere to it. The Orange shop behind Teleposta towers used to have the system but it was rarely used with people simply looking for the next free teller.

Another case of solving a problem that doesn't exist. The system that I find works is the one in Barclays bank where people queue normally and when a teller is free he hits a buzzer that lights a display that indicates he/she is free. That works. Tickets are rather wasteful of paper and human resources.

On Fri, Aug 3, 2012 at 7:29 AM, Edna shiko <ednawanjiku at gmail.com> wrote:

> Wish it would bbe adopted in many public offices KQ at BArclays plaza 
> have this system in place its awesome
>
> On Thu, Aug 2, 2012 at 8:58 PM, John Kariuki < 
> ngethe.kariuki2007 at yahoo.co.uk> wrote:
>
>> James,
>> You are right. There is too much unnecessary hustling in queues in 
>> this country.Such hustling,in my view, is incompatible with our own 
>> VISION 2030 as time wasted could be used more productively. So, if we 
>> have no better idea,it may help to just copy and paste from those 
>> institutions who already have such a system. I know of two,CHARTIS 
>> Insurance and Air-Tel, Sarit Centre.
>>
>> John Kariuki
>>
>>   *From:* James Kagwe <kagwejg at gmail.com>
>> *To:* ngethe.kariuki2007 at yahoo.co.uk
>> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>> *Sent:* Thursday, 2 August 2012, 18:50
>> *Subject:* [kictanet] RRA queuing system
>>
>>
>> Evening all,
>>
>> I watched the Rwanda ICT documentary last night on Citizen and was 
>> mesmerized at the simple queuing system they have put in place at 
>> RRA. The system is quite interactive and people just print their 
>> queue numbers using a touch screen by themselves. One may choose to 
>> wait for number to be called or may take off and do other things as 
>> long as he's back before his queue number is reached. I wish this 
>> could be adopted in public offices in Kenya especially KRA, 
>> immigrations, registration of births etc where people waste many hours queuing everyday.
>>
>> regards,
>> James
>>
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--
Regards,

Mark Mwangi

markmwangi.me.ke
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