[kictanet] RRA queuing system

[Mark Mwangi]

Throwing technology at a human problem will not make it go away.

People like to explain their cases imagining that it is very unique and not
subject to an automated procedure like ticketing. Also it is not used since
the staff themselves do not adhere to it. The Orange shop behind Teleposta
towers used to have the system but it was rarely used with people simply
looking for the next free teller.

Another case of solving a problem that doesn't exist. The system that I
find works is the one in Barclays bank where people queue normally and when
a teller is free he hits a buzzer that lights a display that indicates
he/she is free. That works. Tickets are rather wasteful of paper and human
resources.

On Fri, Aug 3, 2012 at 7:29 AM, Edna shiko <ednawanjiku at gmail.com> wrote:

> Wish it would bbe adopted in many public offices KQ at BArclays plaza have
> this system in place its awesome
>
> On Thu, Aug 2, 2012 at 8:58 PM, John Kariuki <
> ngethe.kariuki2007 at yahoo.co.uk> wrote:
>
>> James,
>> You are right. There is too much unnecessary hustling in queues in this
>> country.Such hustling,in my view, is incompatible with our own VISION 2030
>> as time wasted could be used more productively. So, if we have no better
>> idea,it may help to just copy and paste from those institutions who already
>> have such a system. I know of two,CHARTIS Insurance and Air-Tel, Sarit
>> Centre.
>>
>> John Kariuki
>>
>>   *From:* James Kagwe <kagwejg at gmail.com>
>> *To:* ngethe.kariuki2007 at yahoo.co.uk
>> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>> *Sent:* Thursday, 2 August 2012, 18:50
>> *Subject:* [kictanet] RRA queuing system
>>
>>
>> Evening all,
>>
>> I watched the Rwanda ICT documentary last night on Citizen and was
>> mesmerized at the simple queuing system they have put in place at RRA. The
>> system is quite interactive and people just print their queue numbers using
>> a touch screen by themselves. One may choose to wait for number to be
>> called or may take off and do other things as long as he's back before his
>> queue number is reached. I wish this could be adopted in public offices in
>> Kenya especially KRA, immigrations, registration of births etc where people
>> waste many hours queuing everyday.
>>
>> regards,
>> James
>>
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
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>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



-- 
Regards,

Mark Mwangi

markmwangi.me.ke
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