Throwing technology at a human problem will not make it go away. <div><br></div><div>People like to explain their cases imagining that it is very unique and not subject to an automated procedure like ticketing. Also it is not used since the staff themselves do not adhere to it. The Orange shop behind Teleposta towers used to have the system but it was rarely used with people simply looking for the next free teller. </div>
<div><br></div><div>Another case of solving a problem that doesn't exist. The system that I find works is the one in Barclays bank where people queue normally and when a teller is free he hits a buzzer that lights a display that indicates he/she is free. That works. Tickets are rather wasteful of paper and human resources. <br>
<br><div class="gmail_quote">On Fri, Aug 3, 2012 at 7:29 AM, Edna shiko <span dir="ltr"><<a href="mailto:ednawanjiku@gmail.com" target="_blank">ednawanjiku@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Wish it would bbe adopted in many public offices KQ at BArclays plaza have this system in place its awesome <br><br><div class="gmail_quote"><div><div class="h5">On Thu, Aug 2, 2012 at 8:58 PM, John Kariuki <span dir="ltr"><<a href="mailto:ngethe.kariuki2007@yahoo.co.uk" target="_blank">ngethe.kariuki2007@yahoo.co.uk</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div><div style="font-size:12pt;font-family:times new roman,new york,times,serif"><div>
<span>James,</span></div>
<div><span>You are right. There is too much unnecessary hustling in queues in this country.Such hustling,in my view, is incompatible with our own VISION 2030 as time wasted could be used more productively. So, if we have no better idea,it may help to just copy and paste from those institutions who already have such a system. I know of two,CHARTIS Insurance <var></var>and Air-Tel, Sarit Centre.</span></div>
<div><span></span> </div>
<div><span>John Kariuki</span></div>
<div><br></div>
<div style="FONT-FAMILY:times new roman,new york,times,serif;FONT-SIZE:12pt">
<div style="FONT-FAMILY:times new roman,new york,times,serif;FONT-SIZE:12pt">
<div dir="ltr"><font face="Arial">
<div style="BORDER-BOTTOM:#ccc 1px solid;BORDER-LEFT:#ccc 1px solid;PADDING-BOTTOM:0px;LINE-HEIGHT:0;MARGIN:5px 0px;PADDING-LEFT:0px;PADDING-RIGHT:0px;min-height:0px;FONT-SIZE:0px;BORDER-TOP:#ccc 1px solid;BORDER-RIGHT:#ccc 1px solid;PADDING-TOP:0px" readonly>
</div><b><span style="FONT-WEIGHT:bold">From:</span></b> James Kagwe <<a href="mailto:kagwejg@gmail.com" target="_blank">kagwejg@gmail.com</a>><br><b><span style="FONT-WEIGHT:bold">To:</span></b> <a href="mailto:ngethe.kariuki2007@yahoo.co.uk" target="_blank">ngethe.kariuki2007@yahoo.co.uk</a> <br>
<b><span style="FONT-WEIGHT:bold">Cc:</span></b> KICTAnet ICT Policy Discussions <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> <br><b><span style="FONT-WEIGHT:bold">Sent:</span></b> Thursday, 2 August 2012, 18:50<br>
<b><span style="FONT-WEIGHT:bold">Subject:</span></b> [kictanet] RRA queuing system<br></font></div><div><br><br>Evening all,<br><br>I watched the Rwanda ICT documentary last night on Citizen and was mesmerized at the simple queuing system they have put in
place at RRA. The system is quite interactive and people just print their queue numbers using a touch screen by themselves. One may choose to wait for number to be called or may take off and do other things as long as he's back before his queue number is reached. I wish this could be adopted in public offices in Kenya especially KRA, immigrations, registration of births etc where people waste many hours queuing everyday.<br>
<br>regards,<br>James<br><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br>Regards,<br><br>Mark Mwangi<br><br><a href="http://markmwangi.me.ke" target="_blank">markmwangi.me.ke</a><br><br><br><br><br><br>
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