[kictanet] RRA queuing system

[John Kariuki]

James,
You are right. There is too much unnecessary hustling in queues in this country.Such hustling,in my view, is incompatible with our own VISION 2030 as time wasted could be used more productively. So, if we have no better idea,it may help to just copy and paste from those institutions who already have such a system. I know of two,CHARTIS Insurance and Air-Tel, Sarit Centre.
 
John Kariuki

From: James Kagwe <kagwejg at gmail.com>
To: ngethe.kariuki2007 at yahoo.co.uk 
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke> 
Sent: Thursday, 2 August 2012, 18:50
Subject: [kictanet] RRA queuing system


Evening all,

I watched the Rwanda ICT documentary last night on Citizen and was mesmerized at the simple queuing system they have put in place at RRA. The system is quite interactive and people just print their queue numbers using a touch screen by themselves. One may choose to wait for number to be called or may take off and do other things as long as he's back before his queue number is reached. I wish this could be adopted in public offices in Kenya especially KRA, immigrations, registration of births etc where people waste many hours queuing everyday.

regards,
James

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