[kictanet] Safaricom daily bundles

Sat Oct 29 21:16:07 EAT 2011

Gakiria
Try loading with Kes. 100 and send to 450. I have found  that the bundles are maintained but you sort of need to activate after the expiry period. I have on two occassions loaded using kes 100 and the bundles worth 100 are added to what had not used. Or maybe I was just lucky...also try calling 100, follow prompts and unfortunately I cant remember which one gets you to a customer service rep, but it is worth trying. 

I feel your frustrations. 

Rgds
Grace

-----------------------------------------------------------------------------------
If you have the strength to survive, you have the power to succeed. Life is all about choices we make depending upon the situation we are in. Go forth and rule the World!

From: gakiria at gmail.com
Date: Sat, 29 Oct 2011 13:00:27 -0500
Subject: Re: [kictanet] Safaricom daily bundles
CC: kictanet at lists.kictanet.or.ke
To: ggithaiga at hotmail.com

Dear Listers,

now that we are on Safaricom issues, allow me to ventilate. I bought 1.5GB of bundles worth 999 kshs 2 months ago, which was supposed to expire after one month. My bundles ran out in 2 weeks and on checking the statistics, found that i had only used up 750MB. My efforts to get assistance on this from safaricom have yielded nothing. the best i could get was "call 200 for assistance". 2 months later am yet to get through..

This is just one of the many frustrations from safaricom

Andrew

On Sat, Oct 29, 2011 at 1:30 AM, Charles Mutsi <cmutsi at yahoo.com> wrote:

Spot on. I wonder whose interests CCK champions because it is clearly not the consumer or public. Bad combination of the Kenya Police and KRA!

Sent from Yahoo! Mail on Android

From: Kamotho Njenga <kamothonjenga at gmail.com>; 
To: Charles M <cmutsi at yahoo.com>; 
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>; 

Subject: Re: [kictanet] Safaricom daily bundles 
Sent: Thu, Oct 27, 2011 1:01:26 PM 

Edith,

Asking CCK to touch some players in the name of consumers is seeking too much. The regulator stopped bothering about consumer issues long ago. The focus is now strictly on license fees. Theirs is a tale of a referee who turns up to officiate a match without a whistle. Having understood that the "player who bears the greatest irresponsibility" if I borrow from Ocampo's vocabulary, sees no need to take responsibility. Kwani mta-do?

Kamotho Njenga

On Thu, Oct 27, 2011 at 2:24 AM, Edith Adera <eadera at idrc.or.ke> wrote:

Can someone please tell me what CCK does about some of these very serious consumer issues? - or was the mandate for consumer protection given to another agency when the law was changed?

Edith

-----Original Message-----
From: George Nyabuga [mailto:gnyabuga at uonbi.ac.ke]
Sent: Thursday, October 27, 2011 12:22 PM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions

Subject: Re: [kictanet] Safaricom daily bundles

Dear all,

This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally.

George

> Robert,
>
> You're not alone! This is an issue that Safaricom should resolve quickly!
> We miss those days when we would get prompt response from Safaricom!
> even on this list.
>
> A lot Kenyans are losing money this way - consumers are not
> effectively protected in this country! Pertinent information is hidden
> in places not easy to get even by literate and techy users, how about
> illiterate, non-techy users!
>
> I wonder why Consumer issues are never taken seriously!
>
> Edith
>
> From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On
> Behalf Of robert yawe
> Sent: Thursday, October 27, 2011 9:43 AM
> To: Edith Adera
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Safaricom daily bundles
>
> Hi All,
>
> Seems the case against a blogger has dampened the activity on the list.
>
> That's beside the point, I recently got a SMS about the Safaricom
> daily data bundle, which to the best of my knowledge I did not
> subscribe to as I do not use my phone for browsing (actually I have a
> separate phone for such activities).
>
> I assumed that the message was in error so I ignored it just to
> realise a few days later that the service was being renewed every day
> so I dialled the request code *544# to unsubscribe from the service
> just to find that the option does not exist on the menu.
>
> I then called 200 for assistance to be told that the item is not on
> the menu but that I should type "98" to get the option, we expect
> better from Safaricom can someone please resolve this issue a.s.a.p to
> prevent some of us from blowing the issue to the required proportions.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
> Tel: +254722511225, +254202010696
>
>
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This message has been scanned for viruses and dangerous content by MailScanner,
and is believed to be clean.

+++++++++++++++++++++++++++++++++++++++
 UNIVERSITY OF NAIROBI IS ISO CERTIFIED

The University of Nairobi is committed to providing quality services to all
its clients. The University will monitor and review its quality performance
from time to time through an effective implementation of the Quality
Management System based on ISO 9001:2008 standard.

University of Nairobi Website: http://www.uonbi.ac.ke/
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-- 
Gakiria Andrew 
Coordinator
Kenya eLearning Centre
Nairobi, KENYA

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