[kictanet] Safaricom daily bundles

Sat Oct 29 21:00:27 EAT 2011

Dear Listers,

now that we are on Safaricom issues, allow me to ventilate. I bought 1.5GB
of bundles worth 999 kshs 2 months ago, which was supposed to expire after
one month. My bundles ran out in 2 weeks and on checking the statistics,
found that i had only used up 750MB. My efforts to get assistance on this
from safaricom have yielded nothing. the best i could get was "call 200 for
assistance". 2 months later am yet to get through..

This is just one of the many frustrations from safaricom

Andrew

On Sat, Oct 29, 2011 at 1:30 AM, Charles Mutsi <cmutsi at yahoo.com> wrote:

>   Spot on. I wonder whose interests CCK champions because it is clearly
> not the consumer or public. Bad combination of the Kenya Police and KRA!
>
>
> Sent from Yahoo! Mail on Android
>
>  ------------------------------
> *From: *Kamotho Njenga <kamothonjenga at gmail.com>;
> *To: *Charles M <cmutsi at yahoo.com>;
> *Cc: *KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>;
> *Subject: *Re: [kictanet] Safaricom daily bundles
> *Sent: *Thu, Oct 27, 2011 1:01:26 PM
>
>   Edith,
>
> Asking CCK to touch some players in the name of consumers is seeking too
> much. The regulator stopped bothering about consumer issues long ago. The
> focus is now strictly on license fees. Theirs is a tale of a referee who
> turns up to officiate a match without a whistle. Having understood that the
> "player who bears the greatest irresponsibility" if I borrow from Ocampo's
> vocabulary, sees no need to take responsibility. Kwani mta-do?
>
> Kamotho Njenga
>
>
> On Thu, Oct 27, 2011 at 2:24 AM, Edith Adera <eadera at idrc.or.ke> wrote:
>
>> Can someone please tell me what CCK does about some of these very serious
>> consumer issues? - or was the mandate for consumer protection given to
>> another agency when the law was changed?
>>
>> Edith
>>
>> -----Original Message-----
>> From: George Nyabuga [mailto:gnyabuga at uonbi.ac.ke]
>> Sent: Thursday, October 27, 2011 12:22 PM
>> To: Edith Adera
>> Cc: KICTAnet ICT Policy Discussions
>>  Subject: Re: [kictanet] Safaricom daily bundles
>>
>> Dear all,
>>
>> This is not just a recent thing. A couple of months ago I subscribed to
>> their daily Internet service as I occasionally, particularly when in
>> traffic, use my phone to check email etc. I then tried to unsubscribe when
>> traveling out of the country but could not. Every time I tried, the message
>> was the service is down and that I should try later. When I called their
>> customer service, they told me I should do it myself. It was not about two
>> weeks later, when I was actually out of the country, that I managed to
>> unsubscribe. Unfortunately, I had by that time run out of credit. I thought
>> I was being defrauded. I hope Safaricom is not doing this intentionally.
>>
>> George
>>
>>
>>
>>
>> > Robert,
>> >
>> > You're not alone! This is an issue that Safaricom should resolve
>> quickly!
>> > We miss those days when we would get prompt response from Safaricom!
>> > even on this list.
>> >
>> > A lot Kenyans are losing money this way - consumers are not
>> > effectively protected in this country! Pertinent information is hidden
>> > in places not easy to get even by literate and techy users, how about
>> > illiterate, non-techy users!
>> >
>> > I wonder why Consumer issues are never taken seriously!
>> >
>> > Edith
>> >
>> > From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
>> > [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On
>> > Behalf Of robert yawe
>> > Sent: Thursday, October 27, 2011 9:43 AM
>> > To: Edith Adera
>> > Cc: KICTAnet ICT Policy Discussions
>> > Subject: [kictanet] Safaricom daily bundles
>> >
>> > Hi All,
>> >
>> > Seems the case against a blogger has dampened the activity on the list.
>> >
>> > That's beside the point, I recently got a SMS about the Safaricom
>> > daily data bundle, which to the best of my knowledge I did not
>> > subscribe to as I do not use my phone for browsing (actually I have a
>> > separate phone for such activities).
>> >
>> > I assumed that the message was in error so I ignored it just to
>> > realise a few days later that the service was being renewed every day
>> > so I dialled the request code *544# to unsubscribe from the service
>> > just to find that the option does not exist on the menu.
>> >
>> > I then called 200 for assistance to be told that the item is not on
>> > the menu but that I should type "98" to get the option, we expect
>> > better from Safaricom can someone please resolve this issue a.s.a.p to
>> > prevent some of us from blowing the issue to the required proportions.
>> >
>> > Regards
>> >
>> > Robert Yawe
>> > KAY System Technologies Ltd
>> > Phoenix House, 6th Floor
>> > P O Box 55806 Nairobi, 00200
>> > Kenya
>> > Tel: +254722511225, +254202010696
>> >
>> >
>> > -----------------------------------------
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>> >
>> > +++++++++++++++++++++++++++++++++++++++
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>> >
>> > The University of Nairobi is committed to providing quality services
>> > to all its clients. The University will monitor and review its quality
>> > performance from time to time through an effective implementation of
>> > the Quality Management System based on ISO 9001:2008 standard.
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>>
>> --
>> Dr George Nyabuga
>> Associate Director
>> School of Journalism & Mass Communication University of Nairobi Education
>> Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya
>> Tel: +254(0)20 318262 Fax: +254(0)20 2229168
>> Mobile: +254 (0)72151 6573
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>>
>>
>>
>> -----------------------------------------
>> This message has been scanned for viruses and dangerous content by
>> MailScanner,
>> and is believed to be clean.
>>
>> +++++++++++++++++++++++++++++++++++++++
>>  UNIVERSITY OF NAIROBI IS ISO CERTIFIED
>>
>> The University of Nairobi is committed to providing quality services to
>> all
>> its clients. The University will monitor and review its quality
>> performance
>> from time to time through an effective implementation of the Quality
>> Management System based on ISO 9001:2008 standard.
>>
>> University of Nairobi Website: http://www.uonbi.ac.ke/
>> +++++++++++++++++++++++++++++++++++++++
>>
>>
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 
Gakiria Andrew
Coordinator
Kenya eLearning Centre
Nairobi, KENYA
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