[kictanet] Safaricom daily bundles

[Edith Adera]

Can someone please tell me what CCK does about some of these very serious consumer issues? - or was the mandate for consumer protection given to another agency when the law was changed?

Edith

-----Original Message-----
From: George Nyabuga [mailto:gnyabuga at uonbi.ac.ke] 
Sent: Thursday, October 27, 2011 12:22 PM
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom daily bundles

Dear all,

This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally.

George




> Robert,
>
> You're not alone! This is an issue that Safaricom should resolve quickly!
> We miss those days when we would get prompt response from Safaricom! 
> even on this list.
>
> A lot Kenyans are losing money this way - consumers are not 
> effectively protected in this country! Pertinent information is hidden 
> in places not easy to get even by literate and techy users, how about 
> illiterate, non-techy users!
>
> I wonder why Consumer issues are never taken seriously!
>
> Edith
>
> From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On 
> Behalf Of robert yawe
> Sent: Thursday, October 27, 2011 9:43 AM
> To: Edith Adera
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Safaricom daily bundles
>
> Hi All,
>
> Seems the case against a blogger has dampened the activity on the list.
>
> That's beside the point, I recently got a SMS about the Safaricom 
> daily data bundle, which to the best of my knowledge I did not 
> subscribe to as I do not use my phone for browsing (actually I have a 
> separate phone for such activities).
>
> I assumed that the message was in error so I ignored it just to 
> realise a few days later that the service was being renewed every day 
> so I dialled the request code *544# to unsubscribe from the service 
> just to find that the option does not exist on the menu.
>
> I then called 200 for assistance to be told that the item is not on 
> the menu but that I should type "98" to get the option, we expect 
> better from Safaricom can someone please resolve this issue a.s.a.p to 
> prevent some of us from blowing the issue to the required proportions.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
> Tel: +254722511225, +254202010696
>
>
> -----------------------------------------
> This message has been scanned for viruses and dangerous content by 
> MailScanner, and is believed to be clean.
>
> +++++++++++++++++++++++++++++++++++++++
>  UNIVERSITY OF NAIROBI IS ISO CERTIFIED
>
> The University of Nairobi is committed to providing quality services 
> to all its clients. The University will monitor and review its quality 
> performance from time to time through an effective implementation of 
> the Quality Management System based on ISO 9001:2008 standard.
>
> University of Nairobi Website: http://www.uonbi.ac.ke/
> +++++++++++++++++++++++++++++++++++++++
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> http://lists.kictanet.or.ke/mailman/options/kictanet/gnyabuga%40uonbi.
> ac.ke
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder 
> platform for people and institutions interested and involved in ICT 
> policy and regulation. The network aims to act as a catalyst for 
> reform in the ICT sector in support of the national aim of ICT enabled 
> growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors 
> online that you follow in real life: respect people's times and 
> bandwidth, share knowledge, don't flame or abuse or personalize, 
> respect privacy, do not spam, do not market your wares or qualifications.


--
Dr George Nyabuga
Associate Director
School of Journalism & Mass Communication University of Nairobi Education Building Harry Thuku Road PO Box 30197 - 00100 Nairobi, Kenya
Tel: +254(0)20 318262 Fax: +254(0)20 2229168
Mobile: +254 (0)72151 6573
Email: gnyabuga at uonbi.ac.ke, gnyabuga at yahoo.co.uk www.uonbi.ac.ke



-----------------------------------------
This message has been scanned for viruses and dangerous content by MailScanner,
and is believed to be clean.

+++++++++++++++++++++++++++++++++++++++
 UNIVERSITY OF NAIROBI IS ISO CERTIFIED

The University of Nairobi is committed to providing quality services to all
its clients. The University will monitor and review its quality performance
from time to time through an effective implementation of the Quality
Management System based on ISO 9001:2008 standard.

University of Nairobi Website: http://www.uonbi.ac.ke/
+++++++++++++++++++++++++++++++++++++++