[kictanet] Safaricom daily bundles

[George Nyabuga]

Dear all,

This is not just a recent thing. A couple of months ago I subscribed to
their daily Internet service as I occasionally, particularly when in
traffic, use my phone to check email etc. I then tried to unsubscribe when
traveling out of the country but could not. Every time I tried, the
message was the service is down and that I should try later. When I called
their customer service, they told me I should do it myself. It was not
about two weeks later, when I was actually out of the country, that I
managed to unsubscribe. Unfortunately, I had by that time run out of
credit. I thought I was being defrauded. I hope Safaricom is not doing
this intentionally.

George




> Robert,
>
> You're not alone! This is an issue that Safaricom should resolve quickly!
> We miss those days when we would get prompt response from Safaricom! even
> on this list.
>
> A lot Kenyans are losing money this way - consumers are not effectively
> protected in this country! Pertinent information is hidden in places not
> easy to get even by literate and techy users, how about illiterate,
> non-techy users!
>
> I wonder why Consumer issues are never taken seriously!
>
> Edith
>
> From: kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke] On Behalf
> Of robert yawe
> Sent: Thursday, October 27, 2011 9:43 AM
> To: Edith Adera
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Safaricom daily bundles
>
> Hi All,
>
> Seems the case against a blogger has dampened the activity on the list.
>
> That's beside the point, I recently got a SMS about the Safaricom daily
> data bundle, which to the best of my knowledge I did not subscribe to as I
> do not use my phone for browsing (actually I have a separate phone for
> such activities).
>
> I assumed that the message was in error so I ignored it just to realise a
> few days later that the service was being renewed every day so I dialled
> the request code *544# to unsubscribe from the service just to find that
> the option does not exist on the menu.
>
> I then called 200 for assistance to be told that the item is not on the
> menu but that I should type "98" to get the option, we expect better from
> Safaricom can someone please resolve this issue a.s.a.p to prevent some of
> us from blowing the issue to the required proportions.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
> Tel: +254722511225, +254202010696
>
>
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-- 
Dr George Nyabuga
Associate Director
School of Journalism & Mass Communication
University of Nairobi
Education Building
Harry Thuku Road
PO Box 30197 - 00100
Nairobi, Kenya
Tel: +254(0)20 318262 Fax: +254(0)20 2229168
Mobile: +254 (0)72151 6573
Email: gnyabuga at uonbi.ac.ke, gnyabuga at yahoo.co.uk
www.uonbi.ac.ke



-----------------------------------------
This message has been scanned for viruses and dangerous content by MailScanner,
and is believed to be clean.

+++++++++++++++++++++++++++++++++++++++
 UNIVERSITY OF NAIROBI IS ISO CERTIFIED

The University of Nairobi is committed to providing quality services to all
its clients. The University will monitor and review its quality performance
from time to time through an effective implementation of the Quality
Management System based on ISO 9001:2008 standard.

University of Nairobi Website: http://www.uonbi.ac.ke/
+++++++++++++++++++++++++++++++++++++++