[kictanet] Domestic Outsourcing Studies

[Matunda Nyanchama]

Gilda and all on the list,

We are looking for case studies across the world, Kenya included; and of 
countries like India, Philippines, Egypt, South Africa and many others (e.g. in 
South America)  that have on the outsourcing "map" for a fair amount of time. 
South Africa is of key interest to us.

On Onchari's comments, we would be interested to know why (in the case of Kenya) 
there is little in domestic outsourcing. What's it that deters potential 
outsources (e.g. government, financial institutions, etc.) from outsourcing?

On an aside, I once mentioned the subject to a group of Bank HR types and they 
reacted almost in disbelief that such could happen. I wonder whether that's one 
of the impediments?


________________________________
From: "godera at skyweb.co.ke" <godera at skyweb.co.ke>
To: Matunda Nyanchama <mnyanchama at aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, March 29, 2011 5:43:02 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies


Matunda,

I would say that given the "age" of the industry, there is probably no study
that has been done per se on domestic outsourcing. However, there are various
organisations you can talk to and collect some useful information.
For instance, some of the local Call Centres and BPOs are doing local work.
How about talking to them and hearing them out and possibly talking to their
clients too?
Kencall, Horizon,the former Kentech Data (I think they changed name to Techno
something- sorry,I am not sure of the full name,)not to mention the many who
provide other services such as Payroll etc.
Maybe you could be the first to gather such information into one document....

All the best


Gilda  
Quoting Matunda Nyanchama <mnyanchama at aganoconsulting.com>:

> Friends,
> 
> I am looking for studies (especially of success stories) of domestic ICT 
> outsourcing. If anyone has pointers, please share.
> 
> Many thanks.
> 
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> 
> Matunda Nyanchama, PhD, CISSP; mnyanchama at aganoconsulting.com
> Agano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: 
> okiambe
>
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