[kictanet] Progress Report Implementation Of The Mckinsey BPO/ITES STUDY RECOMMENDATIONS

[Edwin Onchari]

Listers,

 

For the benefit of those that closely follow the outsourcing sector goings
on, this progress report was posted on the KICTB website. Access to such
information minimizes unnecessary queries by the private sector to the
concerned agencies and affords all stakeholders a standard script to read
from. 

 

As I read this report and while 50% of 70% of the recommendations have been
achieved, I feel that the following status points need further
clarification:

 

1.       Under the "Launch a go-to market campaign to bring investors" -
from the 12 or so targeted international events in 2010, what are the
success numbers? How many firms have expressed interest in
investing/outsourcing to Kenya? Did they partner/expressed interest to
partner with any firm in Kenya? Did they have contacts of these
organizations in Kenya? Did Kenyan firms send have their profiles included
in any marketing materials by the board at these events?

2.       Prioritize large scale operators - Is this strategy working? How
many operations that are under this threshold are successfully doing
business in Kenya? Is the lack of 250 seat capacity operations as a result
of lack of business, limited access to funding or lack of industry
knowledge?

3.       Government commitment to the industry - are the special economic
zones extendable to foreign firms only or has this been applied to local
firms that have onshore (Kenyan company outsourcing to a Kenyan firm) work?
What is the criteria for special economic zone exemptions? Which agency is
responsible for which licenses, exemptions, etc?

4.       Improve the international perception of Kenya.as the country awaits
for a NASSCOM type body to emerge -  Does this report recommend then that
the BPO/ITES working group assumes the role of the industry body? Does the
board/ working group have guidelines for the industry?

5.       Is the BPO syndicate committee in place? Who are the members and
what are their roles?

 

Best Regards,

 

Edwin M Onchari

0720755951

eonchari at lynxbits.com

 

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