[kictanet] what really merits discussion on KICTANET

Thu Mar 10 08:03:59 EAT 2011

Hi,

That link was very informative seems there are many other forums out there any 
chance that you have other links that might be relevant to listers?

Regards
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

________________________________
From: Harry Hare <harry at africanedevelopment.org>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 8 March, 2011 9:23:02
Subject: Re: [kictanet] what really merits discussion on KICTANET

Hello All,

I think some of the issues being raised are purely of customer service nature 
and can be effectively handled by the respective CS departments in the said 
organisations. Having said that, I found this site http://gotissuez.com/ where 
unresolved CS issues are being posted, interesting to note that according to the 
tag cloud on the site, "Safaricom" and "Internet" are ranked highest. May be the 
CS issues on the list can be re-directed to this site, just saying. 

Kindest regards
Harry (not Delano)

From:  Harry Delano <harry at comtelsys.co.ke>Organization:  Comtel Systems Ltd
Reply-To:  <harry at comtelsys.co.ke>
Date:  Mon, 7 Mar 2011 23:24:24 +0300
To:  Harry Hare <harry at africanedevelopment.org>
Cc:  KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Subject:  Re: [kictanet] what really merits discussion on KICTANET

Alice Best,

IMCO it would be abit of a tough call to delink the list from these 
relevant/pertinent queries raised from time
to time, since they would still be geared towards a policy/regulatory 
framework that govern quality of service 

and value.

On the contrary to a picture emerging where one service provider seems to be 
under siege, the more the
they engage constructively, the more they transform this user feedback into 
service improvement which
works out for their benefit in the long run, compared to the rest. This forum 
provides a rich platform for 

interaction, and I would attest that it has gone a long way to influence the 
kind of advancements we are 

seeing in the industry. A lot of lobbying, particularly from this list for 
example has resulted in affordable 

and quality service. 

Perhaps, instead of gagging such kind of discussions what we may need to see in 
place is how we can 

channel them in a balanced approach on the list.

Regards,
Harry

________________________________
From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke 
[mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke] On Behalf 
Of Alice Munyua
Sent: Monday, March 07, 2011 9:30 PM
To: harry at comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] what really merits discussion on KICTANET

Dear all

Although consumer satisfaction are policy/regulatory related issues, let us 
please avoid turning this list into a service provider help-list. It is not fair 
to other listers and  to the operators compelled to respond in this manner. 

This list aims to provide a collaborative multi stakeholder forum/space for 
policy and regulatory discussions and engagement in support of the government's 
mission to enable all Kenyans to gain maximum benefit from opportunities offered 
by ICTs.  So would be a much more beneficial exercise if we discussed these 
issues within the context of  quality of service and consumer protection. 

On the other hand,  operators may wish to set up a similar list for customer 
interactions?

Thanks and best

Alice

Or, if anyone wants to use this forum to convey   complaints to operators, could 
we possibly then introduce a subject line that   clearly identifies the email as 
such? Then I can delete those. 

>
>
>On 7 March 2011 11:41, Francis Hook <francis.hook at gmail.com> wrote:
>
>Hi All, 
>>With all due respect to various subscribers of data/voice and other     services 
>>who have genuine grievances against various operators and their     services, I 
>>feel compelled to ask what the scope of discussions is on     KICTANET?   And 
>>could those discussions be within an actionable     framework e.g. what does the 
>>comms act say abt poor QoS, what are the     metrics for measuring network 
>>quality, etc.
>>
>>
>>Otherwise as it stands, its no more different than the "Watchman"     column in 
>>the Daily Nation.   And to a certain extent I suspect its     being used as an 
>>online focus group - to test waters and gauge opinions.      In other instances 
>>some subliminal (individual or corporate) marketing     creeps in.   
>>
>>
>>Can the moderators please stand up and offer clarity on what really     merits 
>>discussion?
>>
>>-- 
>>Francis Hook
>>+254 733     504561
>>
>>
>>
>>_______________________________________________
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>>
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>>
>
>
>-- 
>Andrea   Bohnstedt
>Publisher
>+254 720 960 322 
>
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